For individual projects, they are good. For complicated projects, they are very stove-piped. If you have a big project for them to do, they'll subcontract out to two or three different people who are only concerned about their focused job, and if it requires any coordinating work, it's just not done. If you just have one specific thing done, it's very good, but any coordination is difficult.
From beginning to end, my entire experience with the Home Doctor was simply super! It began with a casual conversation with a HD Team Member. Next they were able to take initial virtual measurements of all my windows. Next I selected the windows of choice. Within a matter of weeks my factory order was filled and HD contacted me to schedule an installation. Quite honestly, at first I was hesitant and reluctant to even talk to them. I'm so glad I did. Their pricing is fair, the windows are quality, and the installation was top notch!
We had our roof fixed a few months ago and had such a good experience that we decided to use them again when we needed our windows and siding replaced. Overall the experience was great. They came worked with us to select the right products and even helped us work through our HOA process. When it came time to do the install, everyone showed up on time (in some cases early!) and the entire project was done within 3 days.
Overall, exceptional service and everything was done on time and in good shape.
I would recommend them because the company is more concerned about the home and my experience verse their own business. We ordered some windows that were cost-efficient to us. They told us that the windows we had chosen had been getting bad reviews from previous customers. So they upgraded our windows at no cost to us which was amazing.
worth the investment
I have already referred some friends and neighbors!
Mark from the Home Doctor was knowledgeable and helpful. He didn't pressure us to make a sale but did a quality demo of the materials to be used and answered our questions. If he didn't have an answer on the spot he contacted us later after looking up the answer. He came in person during the day of install to ensure that the work was being performed to our satisfaction. The installers were on time and professional. They cleaned up and didn't leave any garbage or nails behind.
Quintas met with me we went over several options, he was patient and answer all of my questions. The crew arrived on time. I watched them work, the workers were very professional and they worked hard. They completed the job ahead of schedule. The job was supposed to be a 2-day project. I had the roof replaced first and then gutters with gutter guards and they got it done in 1-day, I was very impressed with that. They cleaned up after themselves and they even cleared the debris under my solar panels. All in all, I was very satisfied with the work, even though I did not think they were the cheapest. I did get what I paid for. I had two sales consultations because the first time around I was not interested. Quintas was able to work with me and make me feel good about my purchase. Adella in the office was also wonderful.
The Home Doctor did a great job. They were very professional, and I am pleased with their work. I recommend them to a friend.
I'm very happy with my roof and my neighbors have admired it, too.
The Home Doctor was recommended to us by friends who also used The Home Doctor for their roof replacement. Philip was professional and informative (not pushy or pressuring) and had solid suggestions for solving our ventilation and other roof issues. We received a very fair price for a large amount of work (including entirely new decking) and we've been nothing but pleased with our gorgeous new roof. The office staff were very responsive and helpful, and the crew(s) that put on the roof were professional, thorough and efficient. A site supervisor made sure we were satisfied with the progress. They left the yard clean and ensured all of the gutters, screens and downspouts were properly secured and functional following the job. Two very small issues were fixed quickly when we pointed them out. I highly recommend The Home Doctor for any roofing job.
I could not be more pleased with my experience with the Home Doctor. Everyone on their staff was courteous, professional, and knowledgeable about the company, the products, and their goal of satisfying the customer. I was provided very detailed options and background, and once I selected which style and material I wanted for my roof, the job was promptly scheduled and completed on time. The final roof looks amazing; I honestly didn't realize what a difference it would make on the aesthetic and curb appeal of the house!!!! A job VERY well done. :-)
Schedule was very much dependent upon in-climate weather during the end of March. Attic Insulation was done on a rainy day by a two man crew that didn't take a break and finished in about 3 hours. The roof replacement was done by a 4 man crew (James, Jose, Angel, Bernardo) that was very skilled. The existing roofing shingles/flashings were removed quickly, one piece of plywood was replaced and the underlayments were installed as required. The new CertainTeed Landmark "Burnt Sienna" roof with shingle-over vent ridge looks great! I really like the new type of soil stack flashings. The 18-month financing was an additional plus. The salesman, office schedulers and roofing crew made this home improvement a very positive experience.
Got the job done on-time and as expected even when I requested a different type of shingle due to HOA requirements.
It was a very pleasant experience working with the Home Doctor and staff. It’s been a long time since i’ll had quick reasonable service completed on time. Great service! Great staff!
My advise is to make sure to communicate with the lady in the office. Phillip is handling a little too much.
Great quality work, performed quickly and efficiently. Would definitely recommend!
We had a set of french doors replaced on a third floor balcony. The doors could not come in through the house based on their size and limitations of our stairwell. The installers were innovative and the doors were lifted up three stories via a ladder, ropes, and lots of sweat. Great job and professional installation. Couldn't be happier. This is the second job that Home Doctor has done for us and we are extremely satisfied.
Mr. Cortez went over and beyond with his manners, presentation, and integrity. Every time we communicated it was great. I would be honored to pass on his service to anyone. Without him, I would not have used The Home Doctor Exterior. His record would be a 10.
Everything was good. I had no issues with them. They gave excellent service. I am totally satisfied.
Philip was timely, professional, and help out of a jam. I would highly recommend highly him. If The Home Doctor Exterior needs to give me a call; I have no problem being a reference.
I don't know anyone getting a new roof.
I was very impressed with both the salesperson and the staff, and I was very impressed with the quality of the product. I have to be careful. I have not looked at other windows before, but I know from when the installation happened compared to what I had in the house, there is like a 100% difference in the quality. There is no sound coming in. There is no draftiness at all. So, now I know the difference between a good quality product and what I had when the house was built.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Home Doctor Exterior LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys