Everyone in the company from the salesman to the installation team was very friendly. They did not try to oversell us and were really good at their job. They gave me the best price for windows that I have had given to me in 13 years of trying to get my windows done.
For individual projects, they are good. For complicated projects, they are very stove-piped. If you have a big project for them to do, they'll subcontract out to two or three different people who are only concerned about their focused job, and if it requires any coordinating work, it's just not done. If you just have one specific thing done, it's very good, but any coordination is difficult.
From beginning to end, my entire experience with the Home Doctor was simply super! It began with a casual conversation with a HD Team Member. Next they were able to take initial virtual measurements of all my windows. Next I selected the windows of choice. Within a matter of weeks my factory order was filled and HD contacted me to schedule an installation. Quite honestly, at first I was hesitant and reluctant to even talk to them. I'm so glad I did. Their pricing is fair, the windows are quality, and the installation was top notch!
We had our roof fixed a few months ago and had such a good experience that we decided to use them again when we needed our windows and siding replaced. Overall the experience was great. They came worked with us to select the right products and even helped us work through our HOA process. When it came time to do the install, everyone showed up on time (in some cases early!) and the entire project was done within 3 days.
Overall, exceptional service and everything was done on time and in good shape.
I would recommend them because the company is more concerned about the home and my experience verse their own business. We ordered some windows that were cost-efficient to us. They told us that the windows we had chosen had been getting bad reviews from previous customers. So they upgraded our windows at no cost to us which was amazing.
worth the investment
I have already referred some friends and neighbors!
Mark from the Home Doctor was knowledgeable and helpful. He didn't pressure us to make a sale but did a quality demo of the materials to be used and answered our questions. If he didn't have an answer on the spot he contacted us later after looking up the answer. He came in person during the day of install to ensure that the work was being performed to our satisfaction. The installers were on time and professional. They cleaned up and didn't leave any garbage or nails behind.
Quintas met with me we went over several options, he was patient and answer all of my questions. The crew arrived on time. I watched them work, the workers were very professional and they worked hard. They completed the job ahead of schedule. The job was supposed to be a 2-day project. I had the roof replaced first and then gutters with gutter guards and they got it done in 1-day, I was very impressed with that. They cleaned up after themselves and they even cleared the debris under my solar panels. All in all, I was very satisfied with the work, even though I did not think they were the cheapest. I did get what I paid for. I had two sales consultations because the first time around I was not interested. Quintas was able to work with me and make me feel good about my purchase. Adella in the office was also wonderful.
The Home Doctor did a great job. They were very professional, and I am pleased with their work. I recommend them to a friend.
I'm very happy with my roof and my neighbors have admired it, too.
The Home Doctor was recommended to us by friends who also used The Home Doctor for their roof replacement. Philip was professional and informative (not pushy or pressuring) and had solid suggestions for solving our ventilation and other roof issues. We received a very fair price for a large amount of work (including entirely new decking) and we've been nothing but pleased with our gorgeous new roof. The office staff were very responsive and helpful, and the crew(s) that put on the roof were professional, thorough and efficient. A site supervisor made sure we were satisfied with the progress. They left the yard clean and ensured all of the gutters, screens and downspouts were properly secured and functional following the job. Two very small issues were fixed quickly when we pointed them out. I highly recommend The Home Doctor for any roofing job.
I could not be more pleased with my experience with the Home Doctor. Everyone on their staff was courteous, professional, and knowledgeable about the company, the products, and their goal of satisfying the customer. I was provided very detailed options and background, and once I selected which style and material I wanted for my roof, the job was promptly scheduled and completed on time. The final roof looks amazing; I honestly didn't realize what a difference it would make on the aesthetic and curb appeal of the house!!!! A job VERY well done. :-)
Schedule was very much dependent upon in-climate weather during the end of March. Attic Insulation was done on a rainy day by a two man crew that didn't take a break and finished in about 3 hours. The roof replacement was done by a 4 man crew (James, Jose, Angel, Bernardo) that was very skilled. The existing roofing shingles/flashings were removed quickly, one piece of plywood was replaced and the underlayments were installed as required. The new CertainTeed Landmark "Burnt Sienna" roof with shingle-over vent ridge looks great! I really like the new type of soil stack flashings. The 18-month financing was an additional plus. The salesman, office schedulers and roofing crew made this home improvement a very positive experience.
Got the job done on-time and as expected even when I requested a different type of shingle due to HOA requirements.
It was a very pleasant experience working with the Home Doctor and staff. It’s been a long time since i’ll had quick reasonable service completed on time. Great service! Great staff!
My advise is to make sure to communicate with the lady in the office. Phillip is handling a little too much.
Great quality work, performed quickly and efficiently. Would definitely recommend!
We had a set of french doors replaced on a third floor balcony. The doors could not come in through the house based on their size and limitations of our stairwell. The installers were innovative and the doors were lifted up three stories via a ladder, ropes, and lots of sweat. Great job and professional installation. Couldn't be happier. This is the second job that Home Doctor has done for us and we are extremely satisfied.
Mr. Cortez went over and beyond with his manners, presentation, and integrity. Every time we communicated it was great. I would be honored to pass on his service to anyone. Without him, I would not have used The Home Doctor Exterior. His record would be a 10.
Everything was good. I had no issues with them. They gave excellent service. I am totally satisfied.
Philip was timely, professional, and help out of a jam. I would highly recommend highly him. If The Home Doctor Exterior needs to give me a call; I have no problem being a reference.
I don't know anyone getting a new roof.
I was very impressed with both the salesperson and the staff, and I was very impressed with the quality of the product. I have to be careful. I have not looked at other windows before, but I know from when the installation happened compared to what I had in the house, there is like a 100% difference in the quality. There is no sound coming in. There is no draftiness at all. So, now I know the difference between a good quality product and what I had when the house was built.
I was thoroughly satisfied with every aspect of the project performed by the Home Doctor. I will use their services again.
The Home Doctor did an excellent job working with me to find a window that adhered to my HOA requirements. Phillip worked with me for over a year, answering many questions of mine, while my HOA figured out what requirements it wanted to enforce. Phillip even met with my HOA board to discuss windows and available options. My HOA limited me to one external color that is not readily available, and Phillip found an option that the HOA was happy with. Thanks, Phillip and the Home Doctor.
I highly recommend them, they are very professional.
I highly recommend the Home Doctor. They are professional from start to finish. The owner, Phillip, is very involved with the success of projects and personally came to my house to follow-up with some questions I had after the job was complete. They replaced my 20-year+ old roof and it looks great.
Our sales representative Quintas and the installation crew were an absolute joy to work with. They were very customer service oriented.
They approached me professionally, came on time and gave me a lower price than another company with a presentation. They are very professional and knowledgeable.
The workers at the Home Doctor are very professional.
Sloppy and unprofessional work. Holes in three screens, caulk gaps and missing window screws. They also left marks on the house with their ladders and broke a book case without telling us.
The crew was very efficient and very clean. You can't even tell they were here except for having a new roof. Considering the amount of debris that an old roof generates, I think that is excellent.
Great service! They did a professional and efficient job!
I am very pleased with the work that I had done with The Home Doctor Exterior LLC and Zach was a very professional and knowledgeable person to work with.
The Home Doctor crew showed up on time and ready to work. All team members were committed to a quality job. Before the job was finished all material was cleared. I would recommend this company to friends and neighbors in need of the service.
I have already done so. As a real estate broker supervising over 40 real estate professionals who are always looking for quality vendors I recommend companies on a regular basis as long as the quality of work, customer interaction and value remain intact.
I interviewed several window companies. The Home Doctor Exterior LLC was the most honest. not sales like which I appreciated and they were the most transparent.
I purchased an Angies list deal for replacement of a sliding glass door, after checking reviews for this company. They arrived on time and did an excellent job. The door is really nice and they left everything clean and just how they found it. The two man crew was very nice. All in all a pleasant experience.
Joe was amazing. He took the time to explain everything I needed to know about windows to make an educated and informed decision for my purchase. Everyone else was easy to work with, on-time and professional!
Hiring The Home Doctor was a great decision. Very pleased with the experience.
Home Doctor is one of the best home exteriors in the neighborhood.
Outstanding product and service!
We hired the Home Doctor LLC to install a glass sliding door and two windows that needed to be replaced. They did a great job, the windows were good quality and well installed, and the price was less than other companies, so we hired them to replace the rest of the windows in our house. We love our new windows and are very happy with our decision to go with them. My impression is they really care about service quality and the satisfaction of their customers.
Right now, I would not recommend or speak poorly of them. I feel like I received a fair deal for what I paid for and the office staff and team were on time for all of our appointments, but there were some significant missteps along the way that prevent me from referring them to my friends.
These guys delivered what was agreed to on time and on a reasonable schedule, for the agreed-upon price. Well done.
The team at The Home Doctor cares about the job being done as promised. The initial sales consultation was really great, especially as it compared with sales teams from other companies. Although we had issues with getting a third-party to finish a key pre-requisite part of the job before The Home Doctor could begin their work, the Home Doctor's scheduling department was always flexible and understanding. When our initial install had to be abruptly canceled, The Home Doctor went out of their way to address the issue and quickly re-schedule the work with a truly incredible and efficient install team.
Good price and good clean work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Home Doctor Exterior LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys