It was an exceptional and professional service.
Improvements - They did not fall short. They were absolutely fabulous.
Areas Of Satisfaction - They met my expectations in every area. From ordering to quality to options available. Everything was top-notch.
Recognized Excellence - I would like to recognize Angela and Alfredo, the installer and measure person. They were both great.
Areas Of Satisfaction - Services, knowledge of the product, excellent communication and response
Recognized Excellence - Angela Wilhelm
Additional Comments - I had warm reception by Angela and the installer, they are very knowledgeable of the product and delivering what they promise
Angela has gone above and beyond to help! Amazing service after everything was already done. The Frog backs their products with excellent service.
Communication - Very quick response every single time.
Problem Resolution - This is where Angela is the person to have on your side. You do not have anything to
Areas Of Satisfaction - They exceeded our expectations when it came to getting the finished product in and installed. They did it in a much more timely manner than we expected. The workmanship onsite was excellent.
Current Referrals - We referred some friends, and they have been in contact with the same person at The Frog that we used.
Recognized Excellence - Angela was very knowledgeable about our choices. She recommended the product that we got.
Additional Comments - We are totally satisfied with the service. I have used them in the remote past. If we have any leads we will recommend their services.
These people are extremely professional and know windows. We had them install automated blinds in our living room and our Master Bedroom. We ended up later having them come back and install some in our dinning room. They look for the best product for your needs as well as style. Simply amazing place!
Value - These are premium blinds, but they are a perfect match with my existing blinds, and the materials are great.
Areas Of Satisfaction - The designers who came to my house were extremely knowledgable, and I appreciated their ideas on how to manage the bright light in the house.
Recognized Excellence - Pilar Gibbs and Eli
They are a great company to work with.
Improvements - They did everything correctly.
Areas Of Satisfaction - They exceeded all my expectations. Hunter Douglas is a great product.
Recognized Excellence - I would like to recognize Angela.
Areas Of Satisfaction - They exceeded in all areas
They are great.
Areas Of Satisfaction - They met all of my expectations by being kind and easy to work with.
Recognized Excellence - I would like to recognize Angela and Alfredo for their exceptional service.
Additional Comments - I would use them again.
Very satisfied with all their work. They were on time and efficient.
Areas Of Satisfaction - They met all of my expectations in sales and installation, both men were excellent.
Recognized Excellence - I would like to recognize my saleswoman Angela for her exceptional service.
Areas Of Satisfaction - They were completely professional. I have no complaints.
Recognized Excellence - I would like to recognize Angela and the installer.
Additional Comments - I would highly recommend them.
They are very thorough.
Areas Of Satisfaction - The finished product exceeded my expectations.
Recognized Excellence - They were all exceptional.
Great customer service
Areas Of Satisfaction - Service& quality
Recognized Excellence - Angela
Additional Comments - Ordering was quick and easy & shutters arrived in promised timeframe
Knowledge - Angela was very helpful with her recommendations for window coverings for my home. I was indecisive but she was very patient me until I made a decision. I am very happy with what she recommended.
Measuring & Installation - The installation team was great. They were efficient and knew what they were doing. They also cleaned up and took away all the trash associated with the installation.
Quality Of Materials - I love all of my window coverings.
Problem Resolution - I had no problems.
Areas Of Satisfaction - Level of expertise and knowledge of their products.
Recognized Excellence - Angela
Areas Of Satisfaction - People are very pleasant and knowledgeable
Recognized Excellence - Pilar
Additional Comments - Installers are wonderful
It was all-around good service from start to finish from THE FROG Blinds Shutters Drape's company.
Quality Of Materials - The whole service from THE FROG Blinds Shutters Drapes was fantastic.
Improvements - We are all very pleased with the experience.
Areas Of Satisfaction - THE FROG Blinds Shutters Drape's contractors made everything easy to navigate.
Recognized Excellence - Everyone from THE FROG Blinds Shutters Drapes were all good to be fair and had exceptional service.
Areas Of Satisfaction - I was most satisfied with the customer service offered by THE FROG. The crew arrived on time and always attentive.
Recognized Excellence - I would like to recognize Angela Wilhelm for exceptional service.
The staff was great. Angela was really great to work with, she was very knowledgeable.
Areas Of Satisfaction - The whole process was very smooth and the people were great to work with.
Recognized Excellence - Angela and the installer were great.
Areas Of Satisfaction - The quality of the product was very nice
They did a wonderful job helping me decide what window coverings I wanted for my entire house. Pilar was extremely helpful. They provided stellar service. I would definitely recommend them.
Areas Of Satisfaction - Pilar did a great job. She was very helpful and very knowledgeable. When the guy came to put my shutters in and was missing pieces, someone from the company immediately came to my house with the needed pieces so we did not have to postpone putting my shutters up.
Recognized Excellence - Pilar.
The Frog Blinds Shutters and Drapes is a fantastic shop. Pilar was very thorough when explaining all of our options for window coverings and what the differences were between them. She came out on a Sunday while our house was still under construction to do measurements for our price quote and then she and the installer came out the day before Thanksgiving while we were moving in to do final measurements and put up temporary blinds. They went above and beyond to do a fantastic job and even let us know about a rebate from Hunter Douglas that we were entitled to. I highly recommend The Frog and especially Pilar.
Measuring & Installation - We were so grateful to Pilar and the installer for coming to measure our windows as soon as we closed on the house and put up temporary shades, especially since it was the day before Thanksgiving.
Communication - Communication was great - we really appreciated being told about the Hunter Douglas rebate
Recognized Excellence - Pilar
I loved working with this company! My shades are perfect, and the staff made the whole process easy for me. It didn't take long to figure out what I wanted, and they showed up like clockwork, and were wonderful!
Areas Of Satisfaction - I was most satisfied with the installation. The installer was careful to make the top seamless, to match walls perfectly. He also stayed with me to explain how to work the shades and practiced with me.
Additional Comments - Keep up the great work!
Recognized Excellence - Everyone was helpful
Recognized Excellence - The whole team, the ladies in the office knows their stuff.
Areas Of Satisfaction - All the ladies I dealt with were very knowledgeable respectful and kind in my transaction.
Current Referrals - Not at this time, I would be very happy to recommend the Frog for window treatments now and in the future.
Recognized Excellence - All the ladies I dealt with would be highly recommended.
This was a wonderful experience
Areas Of Satisfaction - The clear communication by Angela and her team. Angela is exceptionally knowledgeable and so she can explain the whole process in detail and she can answer all questions.
Recognized Excellence - Angela! Absolutely her, she was amazing! She is your rainmaker. Then there was the installation wizard Brian who was brilliant at his job and great fun at the same time. That was very nice.
Additional Comments - Thank you for solving all my problems. You are an amazing team!
Areas Of Satisfaction - Quality of product and installation is excellent.
Recognized Excellence - The entire staff.
Improvements - They didn't fall short of my expectations. They did a great job.
Areas Of Satisfaction - The customer service was really good and well above average.
Recognized Excellence - Celine does a really top-notch job.
Areas Of Satisfaction - I am most satisfied with the sales rep. Angela is knowledgeable & provides a lot of information during the selection process.
Recognized Excellence - I would like to recognize Angela for her exceptional service.
Areas Of Satisfaction - We were most satisfied with the timeliness.
Additional Comments - They installed blinds and did a fine job.
Areas Of Satisfaction - Sales and installation
Current Referrals - Not now, but will recommend when friends ask
Recognized Excellence - Alfredo, the installer did a superior job. He measured each window 3 times!
Areas Of Satisfaction - I was most satisfied with how quickly they got everything done.
We would use them again and again - we are very happy with our purchase and their service.
Improvements - They did not fall short.
Areas Of Satisfaction - Everything was good.
Recognized Excellence - Angela was my sales rep and Alfredo was my installer - they were both exceptional.
Additional Comments - Great service after the sale!!
Areas Of Satisfaction - They fixed my problem quickly
Recognized Excellence - Angela and alfredo
Areas Of Satisfaction - I was most satisfied with how quick they were and knowledgeable they were.
Recognized Excellence - I would like to recognize Pilar.
The Frog Blinds did an awesome job helping me choose window coverings after a home remodel. Angela and her team were very knowledgeable about the products and their customer service was outstanding.
Recognized Excellence - Angela and her entire team
Areas Of Satisfaction - I am most satisfied with their responsiveness at figuring out a solution.
I have already recommended them to many of my clients. I just love them. I love them more than I thought I would.
Very good customer service and easy to work with. Ordered the parts I need timely and great communication throughout the whole process.
Areas Of Satisfaction - I was most satisfied with their professionalism.
Recognized Excellence - They all did excellent work.
Areas Of Satisfaction - I was most satisfied with their communication and timeliness.
Recognized Excellence - Angela.
Recognized Excellence - Installer
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of THE FROG Blinds Shutters Drapes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys