We strongly encourage scheduling an appointment for a SHOWROOM CONSULTATION. We also still provide free in-home consultations or remote consultations via Zoom, Facetime or Skype. We wear face coverings and follow CDC guidelines to keep everyone protected.
I have made several referrals already and will continue to do so.
They were amazing! The best! I'm getting them to do some drapes for my daughter. They were just amazing with customer service, follow-up, and follow-thru. They did great and went above and beyond.
They do great follow-up work. When you ask a question they do all the research and reply quickly.
Angela and the team was great. Provided me numerous options to help me with my wants and needs.
Control System - I purchased both manual and motorized.
Referral Source - I forgot the person's name but we were referred to by someone who worked at Connect One.
Recognizing Excellence - Angela was great! She has really been very helpful in resolving our issues.
They were very good at communication. They were helpful and provided me with their best quality.
Current Referrals - I referred my neighbor. I'm unsure if he actually used the service.
Additional Comments - It was a good experience. Their responsiveness impressed me. They responded in a quick and timely manner.
Additional Comments - We purchased the blinds for a house here in New Mexico. Angela worked with us the entire way. She was wonderful throughout the entire process. We are very satisfied with the end product.
We had a three part experience with Frog Blinds. First, we visited them at their store and saw various solutions to the issue that we wanted to solve. Then Angela visited us in our home with samples and showed us how it would look and third, their installation technician came, installed and showed us the functionality of the blinds we had purchased. Each member of their team was knowledgeable, polite and easy to work with.
Frog Blinds was very knowledgeable about their products and was able to find me the perfect product for my needs. They were courteous, professional and met the timelines projected. I highly recommend them and will definitely us them again on my next project.
New or existing customer - This is the second time I have used Frog Blinds on a home project and I will continue to use them. Blinds are an investment and it is important to get them right the first time.
Knowledge - Frog Blinds was able to show we products that I didn't even know existed and help me hone in on the features that were important to me and not pay for the ones that weren't.
Communication/Scheduling - They have always been timely and met the expected timelines.
Quality of Product - I have had the blinds for a while now and have not had one issue or problem with them.
Measuring and Installation - They did a great job and there were no issues with the original measurements upon install, which I have had with other companies.
Value - This was definitely money well spent and my friends and family constantly comment on our blinds and the options that we have with them.
Recognizing Excellence - They were all very courteous, professional and knowledgeable. They even think to tell you about things you didn't think of to ask.
Additional Comments - I highly recommend this company and would use them again for the quality materials, professionalism and extensive knowledge of the products, which makes a huge difference.
It was a great service. They were very friendly, very responsive. and very professional.
Recognizing Excellence - Selene was very good, and so was Angela.
Additional Comments - I was very happy with their service and the product.
Problem Resolution - When I had concerns, you listened to them and you addressed them promptly and to my full satisfaction. I appreciate the excellent service.
Recognizing Excellence - She was very professional and knew the product very well. She had great communication and helped us pick out specific blinds for each room needs.
Recognizing Excellence - The quality of the product exceeded my expectations.
I am very happy with the blinds and will recommend the company to anyone who asks about our shades!!
We chose this business based on being told that the employees are not paid a commission. Therefore, we feel we received objective advice.
Recognizing Excellence - Pilar was always very responsive to our questions and needs.
Additional Comments - Very pleased with our blinds and all the service we got
It was an exceptional and professional service.
Recognized Excellence - I would recognize Angela and their home installer. They were exceptional.
Additional Comments - They're very helpful with the selection, and narrowing down the options tailored to the home, as well as the window specifications. They offered flexibility at meeting on site or bringing the materials, and hosting the sessions at our home site. I certainly valued that. We didn't have to go to their location, and they were willing to accommodate us since we are working remotely. They are very friendly, and trustworthy as well.
Problem Resolution - I haven't has any problems. They are terrific, and I am completely happy with what they did.
Improvements - They were just great, and there were no areas in which they could have improved on.
Areas Of Satisfaction - They did a great job.
Improvements - They did not fall short. They were absolutely fabulous.
Areas Of Satisfaction - They met my expectations in every area. From ordering to quality to options available. Everything was top-notch.
Recognized Excellence - I would like to recognize Angela and Alfredo, the installer and measure person. They were both great.
Areas Of Satisfaction - Services, knowledge of the product, excellent communication and response
Recognized Excellence - Angela Wilhelm
Additional Comments - I had warm reception by Angela and the installer, they are very knowledgeable of the product and delivering what they promise
Angela has gone above and beyond to help! Amazing service after everything was already done. The Frog backs their products with excellent service.
Communication - Very quick response every single time.
Problem Resolution - This is where Angela is the person to have on your side. You do not have anything to
Areas Of Satisfaction - They exceeded our expectations when it came to getting the finished product in and installed. They did it in a much more timely manner than we expected. The workmanship onsite was excellent.
Current Referrals - We referred some friends, and they have been in contact with the same person at The Frog that we used.
Recognized Excellence - Angela was very knowledgeable about our choices. She recommended the product that we got.
Additional Comments - We are totally satisfied with the service. I have used them in the remote past. If we have any leads we will recommend their services.
These people are extremely professional and know windows. We had them install automated blinds in our living room and our Master Bedroom. We ended up later having them come back and install some in our dinning room. They look for the best product for your needs as well as style. Simply amazing place!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of THE FROG Blinds Shutters Drapes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys