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They are a great company to work with.
Professional and knowledgeable across the board - design service, product range to installation.
They are great.
Areas Of Satisfaction - They met all of my expectations by being kind and easy to work with.
Recognized Excellence - I would like to recognize Angela and Alfredo for their exceptional service.
Additional Comments - I would use them again.
Very satisfied with all their work. They were on time and efficient.
Areas Of Satisfaction - They met all of my expectations in sales and installation, both men were excellent.
Recognized Excellence - I would like to recognize my saleswoman Angela for her exceptional service.
Recognized Excellence - I would like to recognize Angela and the installer.
Additional Comments - I would highly recommend them.
They are very thorough.
Areas Of Satisfaction - The finished product exceeded my expectations.
Recognized Excellence - They were all exceptional.
Great customer service
Areas Of Satisfaction - Service& quality
Recognized Excellence - Angela
Additional Comments - Ordering was quick and easy & shutters arrived in promised timeframe
Knowledge - Angela was very helpful with her recommendations for window coverings for my home. I was indecisive but she was very patient me until I made a decision. I am very happy with what she recommended.
Measuring & Installation - The installation team was great. They were efficient and knew what they were doing. They also cleaned up and took away all the trash associated with the installation.
Quality Of Materials - I love all of my window coverings.
Problem Resolution - I had no problems.
Areas Of Satisfaction - Level of expertise and knowledge of their products.
Recognized Excellence - Angela
Areas Of Satisfaction - People are very pleasant and knowledgeable
Recognized Excellence - Pilar
Additional Comments - Installers are wonderful
It was all-around good service from start to finish from THE FROG Blinds Shutters Drape's company.
Quality Of Materials - The whole service from THE FROG Blinds Shutters Drapes was fantastic.
Improvements - We are all very pleased with the experience.
Areas Of Satisfaction - THE FROG Blinds Shutters Drape's contractors made everything easy to navigate.
Recognized Excellence - Everyone from THE FROG Blinds Shutters Drapes were all good to be fair and had exceptional service.
Areas Of Satisfaction - I was most satisfied with the customer service offered by THE FROG. The crew arrived on time and always attentive.
Recognized Excellence - I would like to recognize Angela Wilhelm for exceptional service.
The staff was great. Angela was really great to work with, she was very knowledgeable.
Areas Of Satisfaction - The whole process was very smooth and the people were great to work with.
Recognized Excellence - Angela and the installer were great.
Areas Of Satisfaction - The quality of the product was very nice
They did a wonderful job helping me decide what window coverings I wanted for my entire house. Pilar was extremely helpful. They provided stellar service. I would definitely recommend them.
Recognized Excellence - Pilar.
The Frog Blinds Shutters and Drapes is a fantastic shop. Pilar was very thorough when explaining all of our options for window coverings and what the differences were between them. She came out on a Sunday while our house was still under construction to do measurements for our price quote and then she and the installer came out the day before Thanksgiving while we were moving in to do final measurements and put up temporary blinds. They went above and beyond to do a fantastic job and even let us know about a rebate from Hunter Douglas that we were entitled to. I highly recommend The Frog and especially Pilar.
Measuring & Installation - We were so grateful to Pilar and the installer for coming to measure our windows as soon as we closed on the house and put up temporary shades, especially since it was the day before Thanksgiving.
Communication - Communication was great - we really appreciated being told about the Hunter Douglas rebate
I loved working with this company! My shades are perfect, and the staff made the whole process easy for me. It didn't take long to figure out what I wanted, and they showed up like clockwork, and were wonderful!
Recognized Excellence - Everyone was helpful
Recognized Excellence - The whole team, the ladies in the office knows their stuff.
Areas Of Satisfaction - All the ladies I dealt with were very knowledgeable respectful and kind in my transaction.
This was a wonderful experience
Areas Of Satisfaction - The clear communication by Angela and her team. Angela is exceptionally knowledgeable and so she can explain the whole process in detail and she can answer all questions.
Additional Comments - Thank you for solving all my problems. You are an amazing team!
Areas Of Satisfaction - Quality of product and installation is excellent.
Areas Of Satisfaction - The customer service was really good and well above average.
Recognized Excellence - Celine does a really top-notch job.
Areas Of Satisfaction - I am most satisfied with the sales rep. Angela is knowledgeable & provides a lot of information during the selection process.
Areas Of Satisfaction - We were most satisfied with the timeliness.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of THE FROG Blinds Shutters Drapes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys