Great working crew.
Great service, on time and cleaned up all debris.
Will recommend anyone needing work done on there gutters.
Professional, courteous and friendly. Excellent service
Super easy to deal with and in times where I could get no one to return my calls Brothers Gutters we’re on the ball from start to finish. I appreciate the professionalism and speed install!
Yes. Also, I want my name to be shared as K.H
The Brothers that just do Gutters (Richmond) were friendly and worked hard. Matt was a good guy to initially start the process with!
Everyone was very nice and professional, but my gutters aren’t working as intended. I will need to add another downspout as water overloads the gutters and flows over during storms and floods the front yard. This is something that should have been caught in the initial design.
They were here on time and took care of our problem.
They came out and gave me a great quote that they honored six months later. They did what they said they would do in a timely fashion. I'm very pleased.
I thought they were very professional. The installation crew was very proficient. I was pretty pleased with them and the work done.
I was not sure if I had a problem with my gutters when I called. I had noticed run off on the ground as if the gutters couldn't handle the water (clogged, issues with covers or such a downpour that the system simply couldn't handle the rain). The evaluation (estimate) was done from the ground! The associated didn't see any obvious problems from the ground (such as dropping eves, etc). I had seen from inside the house that at least some of the gutters had covers so expected all of the gutters were covered, but wasn't sure. The recommendation was to clean the gutters to ensure that debris from the shingles hadn't caused issues. The gutters and covers were original to the house as far as I knew (approximately 15 years old). The team came out and did clean the gutters, however, they were essentially clean before they came out. So the operation to clean the gutters was not necessary (and therefore the money unnecessarily spent. What I thought I was getting from the estimate was an evaluation of my system with a recommendation (to include an estimate) for an corrections (or even "upgrades"). The estimate didn't cost me anything. What I would have preferred, was a minimal charge for the evaluation and an evaluation that included actually looking at my system not only from the ground but with a ladder. Then providing any recommendations (with estimates for the recommendations) and my agreement once the estimates were provided for that work.
from the initial contact to the final product installation, brothers was a great group to work with. Very efficient, organized, flexible and reliable.
Brothers that Just do Gutters are a very organized company for start to finish. They are the best!
Excellent experience, quality work and fairly priced. No high pressure and offers of "great" discounts if you sign today.
Had a small job and appreciated their willingness to do the work! The new gutters look and work great with the gutter guard.
They did what they said they would when they said they would do it for the price they quoted. Very professional!
I would give a bazillion stars if I could. After having our 100-year-old roof (with a built-in gutter system) replaced last summer, we consulted a few companies on having gutters installed. We were actually turned down by another company who said it was impossible - we'd never find anyone who could do the installation, and if we did, it would cost a fortune for the work they'd have to do to work with the new roof. Then I met Steve and Dillon. They heard my apprehension, carefully surveyed our unique situation, and thoughtfully explained the installation plan. I felt NO pressure or obligation, and their quote was a fraction of what I expected after previous consultations with other companies. On the day of services, they were prompt, they worked quickly, showed me the finished product before leaving, and left our property looking better than they found it! Without a doubt, would hire again and recommend to anyone!
The one problem I had was fixed quickly without questions. It was a wonderful experience. Easiest contractor I have ever had to work with
A great job! Prior gutter company was a no-show! This company was professional and we are pleased with the results. Friendly staff and timely service.
The way home improvement should be: clearly explained, professionally executed, on time and on budget.
Excellent work at comparable pricing.
The company provided friendly, organized and excellent work. Highly recommend this company and will continue to use them in the future.
It was a small job but handled quickly and professionally. I had to reschedule a day/time that they defaulted be into, but was able to move with a call or two.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Brothers that just do Gutters (Richmond) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys