We submitted a Change order over 2 weeks ago and still have not received a response

Only took one extra long day. Installers did a wonderful job.

Dave and Kenny were a breath of fresh air!

Work finished on time

Beautiful job.
Employee was knowledgeable and professional.

Communications with sales, customer service and installer.

Definitely would recommend to others. The experience meet our expectations and beyond.

Unfortunately I selected a countertop that I was told was available and then after doing the paperwork and paying in full I was told it was not available. However, other bath places showed that had that same color but for some reason they were unavailable to get it what we wanted so we had to settle because we already paid in full.

Communication is terrible and I have to be the one to reach out everytime to get an update on the part for my shower

Cost

It took an unusually long time to get the install started despite a promise of a quick install. The cost was double the price of a bathroom of it’s size, the supplies took an unusually long time, they did not install the tiles that were promised me and I had to make two changes in order to get the project started and the office was not prompt in returning calls.

The workers did there job and were neat and thoughtful
Unfortunately they did not get something they needed at a favorable time to complete the job within 4 days I had allowed for the job.
I am still waiting for my shelves and grab bar to be in stalled

Good quality and professional service.

My 2 day shower replacement is now going on 2 weeks! The installer installed my doors wrong and flooded my bathroom causing it to leak through the floor and into my finished basement the first time I took a shower. When I called to complain, the manager said he’d have the installer out to fix it last Friday. The installer never came out, and when I texted him he said it would be another week before he could get out there. Horrible experience and service. Especially since I’ve already paid.

I would not recommend based on the salesman. I would recommend the installer.

The installation was great but it is very difficult to get an appointment when there is a problem and trying to get someone to check out the problem.

The work that Ryan and Jaden were awsome, They took the time for me if I had questions they answered my concerns they involved me in very step they went beyond

this was the worst bait and switch ever.

Crew seemed very experienced and professional. Took care not to cause any damage to my property. Did an awesome job, and cleaned up after themselves.

Make the installation more convenient. (See below)

There were a couple of hiccups with the items but Anthony worked one on one with me to give me a great bathroom. Brian was a great installer, kind and respectful of me and my home

very professional, polite, and got the job done quickly

I had a defective shower niche installed, reported it right after installation, sent pictures to their support team but never received a call back. Seems customer support Anna quality are not important.

Ordered the wrong door. Shower unusable for a month. Horrible customer service

It’s looks good except one door is cracked which they said it would be replaced ! But when we used the shower the next day after install no hot water!! I called and they are sending someone in 3 weeks !!!! Really ? Check out everything before they leave !!!