We submitted a Change order over 2 weeks ago and still have not received a response

Only took one extra long day. Installers did a wonderful job.

Dave and Kenny were a breath of fresh air!

Work finished on time

Beautiful job.
Employee was knowledgeable and professional.

Communications with sales, customer service and installer.

Definitely would recommend to others. The experience meet our expectations and beyond.

Unfortunately I selected a countertop that I was told was available and then after doing the paperwork and paying in full I was told it was not available. However, other bath places showed that had that same color but for some reason they were unavailable to get it what we wanted so we had to settle because we already paid in full.

Communication is terrible and I have to be the one to reach out everytime to get an update on the part for my shower

Cost

It took an unusually long time to get the install started despite a promise of a quick install. The cost was double the price of a bathroom of it’s size, the supplies took an unusually long time, they did not install the tiles that were promised me and I had to make two changes in order to get the project started and the office was not prompt in returning calls.

The workers did there job and were neat and thoughtful
Unfortunately they did not get something they needed at a favorable time to complete the job within 4 days I had allowed for the job.
I am still waiting for my shelves and grab bar to be in stalled

Good quality and professional service.

My 2 day shower replacement is now going on 2 weeks! The installer installed my doors wrong and flooded my bathroom causing it to leak through the floor and into my finished basement the first time I took a shower. When I called to complain, the manager said he’d have the installer out to fix it last Friday. The installer never came out, and when I texted him he said it would be another week before he could get out there. Horrible experience and service. Especially since I’ve already paid.

I would not recommend based on the salesman. I would recommend the installer.

The installation was great but it is very difficult to get an appointment when there is a problem and trying to get someone to check out the problem.

The work that Ryan and Jaden were awsome, They took the time for me if I had questions they answered my concerns they involved me in very step they went beyond

this was the worst bait and switch ever.

Crew seemed very experienced and professional. Took care not to cause any damage to my property. Did an awesome job, and cleaned up after themselves.

Make the installation more convenient. (See below)

There were a couple of hiccups with the items but Anthony worked one on one with me to give me a great bathroom. Brian was a great installer, kind and respectful of me and my home

very professional, polite, and got the job done quickly

I had a defective shower niche installed, reported it right after installation, sent pictures to their support team but never received a call back. Seems customer support Anna quality are not important.

Ordered the wrong door. Shower unusable for a month. Horrible customer service

It’s looks good except one door is cracked which they said it would be replaced ! But when we used the shower the next day after install no hot water!! I called and they are sending someone in 3 weeks !!!! Really ? Check out everything before they leave !!!

Great experience!

On time. Friendly, professional staff. Great work performance.

Bath was toʻ be complete in 12 weeks or less, took almost 24 weeks, during which time I could not get an answers, if I actually got to talk to someone.

Both crews displayed willingness to interact with us as the customer.

Slow to respond. The project took much longer than contract stated. Once the main shower was installed we waited over 90 days for the glass enclosure and shower door to be delivered and put in. Called weekly after 2 months and was never given an eta. Finally contacted the glass door company direct to get an update and install date. Very disappointed with this company and how they dropped the ball on our project.

The work was started on Thursday Sep 4th. Worker was supposed to come back the next day but didn’t return or bother to call until Tuesday Sept 9th.The job did not get finished that day, either. A new vanity had to be ordered, also shelves for the shower. I was told I would get a call when said shelves and vanity came in. I called several times in October and finally towards the end of October I was told parts were in and that someone would come to install them on November 4th. The worker brought the vanity and installed it. I asked about the shelves for the shower but he wasn’t given them and had to go get them and come back to install them. He also wasn’t told that the baseboards needed installed. He finally finished the job. This very small bathroom took 2 months to finish. Not 2 days, but 2 months. And, July the way, the shower floor got scuffed when the shelves were being installed.

The only thing that would keep me from recommending is that I do not like for peers to know my finances and expenditures and would not want them to know what I spent on my shower.

Price

This whole business is just a sham. They promise you a Picasso and give you a paint-by-numbers replica. I had to call the office center multiple times because we were told it would only be about 8-10 weeks until installation. 5 months later and we're still trying to get this thing finished. The installation crew had to come back multiple times to finish different parts of the project, then forgot to install the toe kick on our vanity and never returned to install it as promised. They also didn't properly seal the tub, tub faucet, and the sink is installed in a way that you can't use the pull rod to engage the drain stop. I'd recommend going with a trusted, local contractor so you at know who you're working with and get better quality work.

We are satisfied with them

The two gentlemen were true professional s. Did fantastic job

The bathroom installers, Dave & Kenny, were very prompt and timely with the start and completion of the bathroom remodel.

Well, I never got my vanity because it was something was wrong with it during the shipping so when they came, they just in my bathroom on my floor and I left a few messages about my vanity because it’s been a couple of weeks now and no one calls me back and I still don’t got my god**** vanity

Extremely expensive. Very pushy to decide that very day instead of getting additional bids. Job is still not finished, and some areas mildly damaged that we had to fix ourself. No return phone call yet from salesperson about these complaints.

James was so friendly.He explained everything he was doing.And both men we're very efficient. They were neat . I would definitely use them again.

Skilled employees, polite

I cannot get ahold of anyone who will schedule a day in which they will come back and finish. Not Happg. It is supposed to be a one day job which I truly didn’t expect. But I am on DAY 6

The shower materials are not as they were described during the consultation. The quality of the panels is far below what was described and shown to us. We feel we greatly overpaid TBA for the service and materials we received. The trim pieces are huge and not pencil trim, they look generic. The tub is higher to step into and feels narrow compared to our old one, this was not discussed with us when we signed the contract. Why would we want a higher step into the tub? There is some question about the materials used on the tub drain, its flexible not rigid. After using the shower, it became noticeable that the top portion of one panel piece looks damaged from install. The installer did a lot of work alone in a short amount of time and should be commended for his efforts. The biggest disappointment is how generic it looks, the size of the herringbone is huge compared to the sample.

The timelines of the installation.

On 09/12/25 it will be 2 weeks and it is still not finished!
At time of installation the 4 shelves and seat was not there to install. The installer said those items was put on back of contract and no one seen them! The shower curtain bar that was suppose to be stationary was not stationary and in the process of putting a shower curtain on it came loose and I fell straight into the wall! I texted someone about it and they called a few hour later and said they had a stationary bar and they would put it up when they come back on 09/05/25 to install the seat and shelves that was not installed on 09/29/25.
The installer came and put the 4 shelves on and seat but again no stationary shower bar and he put the other bar back up and wrote on contract still need the stationary shower curtain bar on 09/12/25.
I have texted again 3 or 4 times asking when the stationary bar would be installed and no one has called to answer my question!
It is now 09/11/25 and still no response!
It will be 2 weeks on 09/12/25, so much for the one or two day installation!
My sister in law wanted to know how I liked it as she wants to get hers done....I told her I will get back with you when it is finished!

NOT UNTIL EVERYTHING IS COMPLETLY FINISHED AND COMPLETED RIGHT

Quality products.

The garage and driveway cleanup was not done, so I’d rather not recommend

This is an incomplete job and asking me to rate it while it isn’t resolved is ridiculous

There were issues with the installation and the product that were not resolved despite my continued attempts.