The bathroom installers, Dave & Kenny, were very prompt and timely with the start and completion of the bathroom remodel.

Well, I never got my vanity because it was something was wrong with it during the shipping so when they came, they just in my bathroom on my floor and I left a few messages about my vanity because it’s been a couple of weeks now and no one calls me back and I still don’t got my god**** vanity

Extremely expensive. Very pushy to decide that very day instead of getting additional bids. Job is still not finished, and some areas mildly damaged that we had to fix ourself. No return phone call yet from salesperson about these complaints.

James was so friendly.He explained everything he was doing.And both men we're very efficient. They were neat . I would definitely use them again.

Skilled employees, polite

I cannot get ahold of anyone who will schedule a day in which they will come back and finish. Not Happg. It is supposed to be a one day job which I truly didn’t expect. But I am on DAY 6

The shower materials are not as they were described during the consultation. The quality of the panels is far below what was described and shown to us. We feel we greatly overpaid TBA for the service and materials we received. The trim pieces are huge and not pencil trim, they look generic. The tub is higher to step into and feels narrow compared to our old one, this was not discussed with us when we signed the contract. Why would we want a higher step into the tub? There is some question about the materials used on the tub drain, its flexible not rigid. After using the shower, it became noticeable that the top portion of one panel piece looks damaged from install. The installer did a lot of work alone in a short amount of time and should be commended for his efforts. The biggest disappointment is how generic it looks, the size of the herringbone is huge compared to the sample.

The timelines of the installation.

On 09/12/25 it will be 2 weeks and it is still not finished!
At time of installation the 4 shelves and seat was not there to install. The installer said those items was put on back of contract and no one seen them! The shower curtain bar that was suppose to be stationary was not stationary and in the process of putting a shower curtain on it came loose and I fell straight into the wall! I texted someone about it and they called a few hour later and said they had a stationary bar and they would put it up when they come back on 09/05/25 to install the seat and shelves that was not installed on 09/29/25.
The installer came and put the 4 shelves on and seat but again no stationary shower bar and he put the other bar back up and wrote on contract still need the stationary shower curtain bar on 09/12/25.
I have texted again 3 or 4 times asking when the stationary bar would be installed and no one has called to answer my question!
It is now 09/11/25 and still no response!
It will be 2 weeks on 09/12/25, so much for the one or two day installation!
My sister in law wanted to know how I liked it as she wants to get hers done....I told her I will get back with you when it is finished!

NOT UNTIL EVERYTHING IS COMPLETLY FINISHED AND COMPLETED RIGHT

Quality products.

The garage and driveway cleanup was not done, so I’d rather not recommend

This is an incomplete job and asking me to rate it while it isn’t resolved is ridiculous

There were issues with the installation and the product that were not resolved despite my continued attempts.

Timeframe that was told to us was way off and the installation is not acceptable. When the workers arrived they did not have the materials needed and had to run around to find them. We were told 5 weeks for the materials to come in and it was 11 weeks and even then the installer didn't have everything. Was suppose to be a 1 day maybe 2 day job and it ended up to be 3 days

Lack of follow up and communication. No urgency to complete job.

I was not fully satisfied with the service.

high quality of work and materials

This was the ONLY! way I can take a shower in my house!!!!

The sales process was personable, the timing and duration of the installation was as planned and the entire experience was very professional and worry free.

This project was a nightmare from day one. We had been in touch with the production manager and he stopped responding

I would recommend

Overall, I really like the product from the bath authority products. I did have problems that were resolved, but it was put upon me to keep making calls, which was not right.

The job was completed about two months ago; however, it was not completed to my satisfaction. I have had multiple conversations with them about the situation, but they do not seem to be in any kind of a hurry to rectify the situation. An inspector did come out to inspect the situation and agreed that the job was not completed correctly. The inspector called a manager on the phone to explain the situation, and they actually did a video call so the manager could see the concerns. The manager on the phone agreed that the service was not completed correctly. Since that day, another three weeks has gone by, and I can't get a hold of anyone. I call the customer service line, and no one answers. I leave a message, and no one calls me back. Very frustrating and very disappointing. This is not the way you treat a customer.

They offer a quality product - very pleased with the shower conversion.