Communication is terrible and I have to be the one to reach out everytime to get an update on the part for my shower

Cost

It took an unusually long time to get the install started despite a promise of a quick install. The cost was double the price of a bathroom of it’s size, the supplies took an unusually long time, they did not install the tiles that were promised me and I had to make two changes in order to get the project started and the office was not prompt in returning calls.

The workers did there job and were neat and thoughtful
Unfortunately they did not get something they needed at a favorable time to complete the job within 4 days I had allowed for the job.
I am still waiting for my shelves and grab bar to be in stalled

Good quality and professional service.

My 2 day shower replacement is now going on 2 weeks! The installer installed my doors wrong and flooded my bathroom causing it to leak through the floor and into my finished basement the first time I took a shower. When I called to complain, the manager said he’d have the installer out to fix it last Friday. The installer never came out, and when I texted him he said it would be another week before he could get out there. Horrible experience and service. Especially since I’ve already paid.

I would not recommend based on the salesman. I would recommend the installer.

The installation was great but it is very difficult to get an appointment when there is a problem and trying to get someone to check out the problem.

The work that Ryan and Jaden were awsome, They took the time for me if I had questions they answered my concerns they involved me in very step they went beyond

this was the worst bait and switch ever.

Crew seemed very experienced and professional. Took care not to cause any damage to my property. Did an awesome job, and cleaned up after themselves.

Make the installation more convenient. (See below)

There were a couple of hiccups with the items but Anthony worked one on one with me to give me a great bathroom. Brian was a great installer, kind and respectful of me and my home

very professional, polite, and got the job done quickly

I had a defective shower niche installed, reported it right after installation, sent pictures to their support team but never received a call back. Seems customer support Anna quality are not important.

Ordered the wrong door. Shower unusable for a month. Horrible customer service

It’s looks good except one door is cracked which they said it would be replaced ! But when we used the shower the next day after install no hot water!! I called and they are sending someone in 3 weeks !!!! Really ? Check out everything before they leave !!!

Great experience!

On time. Friendly, professional staff. Great work performance.

Bath was toʻ be complete in 12 weeks or less, took almost 24 weeks, during which time I could not get an answers, if I actually got to talk to someone.

Both crews displayed willingness to interact with us as the customer.

Slow to respond. The project took much longer than contract stated. Once the main shower was installed we waited over 90 days for the glass enclosure and shower door to be delivered and put in. Called weekly after 2 months and was never given an eta. Finally contacted the glass door company direct to get an update and install date. Very disappointed with this company and how they dropped the ball on our project.

The work was started on Thursday Sep 4th. Worker was supposed to come back the next day but didn’t return or bother to call until Tuesday Sept 9th.The job did not get finished that day, either. A new vanity had to be ordered, also shelves for the shower. I was told I would get a call when said shelves and vanity came in. I called several times in October and finally towards the end of October I was told parts were in and that someone would come to install them on November 4th. The worker brought the vanity and installed it. I asked about the shelves for the shower but he wasn’t given them and had to go get them and come back to install them. He also wasn’t told that the baseboards needed installed. He finally finished the job. This very small bathroom took 2 months to finish. Not 2 days, but 2 months. And, July the way, the shower floor got scuffed when the shelves were being installed.

The only thing that would keep me from recommending is that I do not like for peers to know my finances and expenditures and would not want them to know what I spent on my shower.

Price