work crew,very professional.

Professional, efficient, quick

It's been 2 1/2 weeks since our shower has been installed without doors. No one has contacted us on the status of the doors, or what they plan on a reimbursement for the inconvenience.

Our salesman told us things that were not true. He told us 5-6 weeks before the job was scheduled, it was almost 12. He told us that whatever was broke or damaged when they removed the old bath would be replaced and they expected that, that wasn't true. We still can't use the sink! They didn't send the right color shower curtain rod, so it's different than everything else! They didn't send the right piece for the flooring by the door. The installer was great and is trying to make it right but not much he can do.

The time between meeting with the salesman and installation could have had more updates. It was often hard to get a hold of the office because no one answered the phone.

Should any neighbors or friends ask about what company we used, I would certainly give them information about The Bath Authority.

The installation was not completed. The installers were late both first two days. The last day,the installer left a project for my husband to do that he should have done on both sides of the tub.

The work they did turned out great, they did clean up after the job was done.

If we had someone to recommend you to, we certainly would.

Although we agreed with the price up front, a new shower, toilet, sink, and floor at 20k is quite a bit more than originally anticipated. Going forward, we will always receive multiple quotes.

They didn't keep in touch with me like they promised.

Missing hardware for vanity and medicine cabinets. Missing trim to complete shower. Both medicine cabinets came in damaged. One of faucets was not what I ordered.Installers were very unprofessional. Flooded basement twice. Damaged bathroom ceiling. Was here 3 full days and nothing is complete. 2nd bathroom not even started. Noticed on Sunday my hot water line is leaking.

Lower price

Was told it would be a 1 day install. Still wasn’t finished the second day and was told that someone would be back the next day to finish. No one called or showed up or called on the third day so I called and complained. Said that they would call back but never did. It’s been 5 days since this was started. Don’t know what will happen tomorrow. Have to wait and see. Very unhappy costumer!!!!!!!!!!!

I've had such a positive experience with all I have been in contact with.

Love it Kenny and Romeo are the bes

I have already shown my two neighbors our shower and they loved and passed on your contact information, one I actually referred on your app.

Old to new!! I couldn't be more happier about my new shower!!!

Cleanliness

Cleanliness - Never saw a dust!! Great group!!

Additional Comments

Additional Comments - Thank you again!!!

Additional Comments

Additional Comments - The materials were received and the work was completed as promised. The install was great and looks fab! It's hard to find this kind of service these days.

Additional Comments

Additional Comments - Alexander Naida was awesome. He knew what he was doing and was very knowledgeable. He cleaned up after himself. He was nice and really good.

Scheduling Accommodations

Scheduling Accommodations - it was very easy to schedule an apointment.

They did a very good job.

Additional Comments

Additional Comments - I would recommend them. They were very nice and did a wonderful job.

Additional Comments

Additional Comments - We highly recommend Bath Authorities. Very professional and knowledgeable staff from Start to finish. Love our New walk in shower. Absolutely beautiful.

Scheduling Accommodations

Scheduling Accommodations - I was aware of the schedule and they kept me informed

Everything went smooth from start to finish!

Scheduling Accommodations

Scheduling Accommodations - The job was scheduled within the week and finished the same week.

Professionalism

Professionalism - Everyone I dealt with throughout the ordeal was very courteous.