Our experience with TDS was extremely positive. From design to build, all TDS staff and subcontractors demonstrated the expertise expected and needed for our major renovation. The designers turned our concepts into reality and assisted with the challenging tasks of selecting and coordinating colors, fixtures, cabinets, etc. Our onsite lead carpenter managed the schedules of the subcontractors and keep things on schedule and communicated dates and changes to us. In addition, during this pandemic, all workers on site followed safety practices to keep themselves and us safe.
The company from planning to end was very responsive and easy to work with.
I have used TDS Custom Construction 2 or 3 times now and have been satisfied each time. That is is why return to them for current and future needs.
I would absolutely recommend TDS to anyone looking to do work on their home. Every employee we have encountered has gone above and beyond for us and we want to specifically give a shout out to Jackie, Emlyn, Sean, and Kevin for being such positive impacts on our project.
I recommend TDS to any friends considering remodeling. They are the only company I will hire to work in my home. The project started on time, is right on track, and the workmanship is incredible.
We are just beginning the construction process with TDS but the design and everything that has happened since has exceeded expectations.
I just referred TDS and Nancy to another friend who wants to update her kitchen!
TDS has been fantastic to work with. Very open communication and excellent quality. We're very happy with our renovations, and will likely work with them again in the future.
Recognized Excellence - All have been excellent to work with.
They were great to work with. It is of exceptional quality.
We've worked with a number of contractors in the area on a variety of house projects over the years. All have had their strengths and weaknesses, but TDS stands out as the most consistently excellent in all regards. Communication, workmanship, commitments to schedule and cost estimate, honesty, reliability and quality of the finished work -- all are exceptional. Sean is the dream project manager, and his team members have been delightful to work with. They will always be my first call when we have remodeling projects in the future.
Recognized Excellence - The initial bidding/estimating for remodeling work is a sometimes stressful process that Sam made painless (even pleasant!) and totally transparent. Nothing hidden, no surprises. Sean really is the dream project manager. He's kind, a clear communicator, thorough, thoughtful, a pleasure to have around and a talented, highly skilled craftsman.Andy, who worked own our window installation, was also a pleasure to have in the house and didi beautiful, meticulous work.
TDS stayed on schedule and on budget throughout our large project. Every single subcontractor they used was professional and also remained on schedule. We had no unhappy surprises and are extremely pleased with our new kitchen and bath. They were always agreeable to work with and let us feel that we remained in control of the project even as they were the ones doing all the work. I recommend TDS unreservedly.
PM Problem Resolution - He did a couple of very very nice innovations with odd little problems--hallway heater vent, crown molding in a weirdly angled spot, new door stops on the cabinets, unusual mirror installation... He was great.
Areas For Improvement - They met or exceeded our expectations for everything. Other consumers talk about what a nightmare a kitchen remodel can be, and we never felt any of that. It did not even feel weird to have employees coming and going as they completed their work, we always felt comfortable with all of the staff. I also felt confident that my pets would not be allowed to sneak out the door and run away, everyone was very careful with our pets and did not make me feel silly for worrying about it.
Areas Of Satisfaction - Two things: the quality of workmanship by the workmen/women, and also the attention to detail by Nancy and Jackie.
Recognized Excellence - Andy and Kevin were super. Each seemed in control and aware of the overall momentum of the project, and each anticipated problems before they surfaced. Each also offered creative solutions to oddball problems, always a thing with an older home. We appreciated having a female electrician on the subcontractor crew. Nancy went above the call of duty with her tactful and patient reassurance whenever we were in doubt about a decision, and she walked us through each concern. Nancy and Jackie helped us think about our individual future use of the space in order to make decisions we would be happy to live with and which would yield an improved experience of our new space. We knew we needed changes in our space, but we did not always know what those changes should be. That's where we really relied upon the experience of Nancy and Jackie to help us finish forming our plans. That all meant that we are very very happy with our new space and how it works for us.
We were quite pleased with the initial project design phase. TDS was organized and professional in their communication and information provided. Unfortunately, the project management approach that we initially bought into didn't truly reflect the process and as the construction project progressed, the communication dropped off, mistakes were made, and deadlines were missed. The only way we knew our project was complete was because they took down our TDS yard sign and we were sent the final bill - not quite the closure we'd hoped for.
Areas Of Satisfaction - I enjoyed working with Christi, Jackie, and Steve. Those 3 were quick to provide responses and helped us with design choices.
We turn first to TDS Custom Construction for major house projects. We were stumped on a project. Sam guided us through several options and helped us adjust the project scope to a budget we were comfortable with and a solution that we're excited about. Sam's expertise and willingness to listen to us and develop options is invaluable.
I think are extremely good. If any goes wrong they always correct it! It's quality assurance!
Recognized Excellence - Sean and Sam provided exceptional service. Alex is very young but clever. He thinks. Alex and Sean managed to fix an issue and came up with a great solution to my basement leaking.
They haven't done the work yet.
Indeed, we already have been recommending TDS to folks.
TDS is incredibly professional and organized in their approach. Thus far in the process of designing our project, they've consistently provided a convenient meeting booking method, meeting agendas and post-meeting notes, and clear communication of timelines and tasks. We've been impressed with each individual who's had a hand in our project. It's clear that they value communication and their positive work culture comes through in our interactions.
PM Communication - Andy was always very prompt with communication and we very much appreciated this
Areas Of Satisfaction - Everyone at TDS was very pleasant to work with. We are appreciative of the quality of the materials that were used.
Lead Source - friends
Areas Of Satisfaction - Steve's communication, sense of responsibility, and overall professionalism was much appreciated.
Design Favorite - We are looking forward to having a new kitchen and to doing a lot of cooking. I am happy that the kitchen insulation problems will be addressed and Abby is most excited about the island.
Lead Source - We worked with TDS on a previous remodel.
Customer Suggestion - We like working with TDS Custom Construction and we feel fortunate that TDS was able to fit our project into their schedule.
Getting proactive information and updates during the design phase was the most challenging issue. Weeks would go by without any word and it felt like we had been forgotten. The design phase took longer than we expected (and we were not in a rush) and it ended up taking 6 months for our kitchen and bathroom. Fortunately, we are happy with the design but it has been disappointing to feel that we were never deemed to be an important client or project.
We have used TDS for several large construction projects because their quality and reliability is unmatched.
We are so pleased with the quality and integrity of the work being done by TDS. They are organized, understanding, on top of their game, great communicators, and a pleasure to work with. Its hard to have construction in your house for months, and I truly appreciate people with whom I can trust having my animal babies at home while they work.
We've done a number of projects with several different construction firms in the area. All of them did work we're happy with, but the process with TDS was far and away the best of the bunch. Ben and Sean were delightful to work with throughout, the schedule was totally reasonable, communication was clear, timely and friendly, and we're very very happy with the end result.When we have projects in the future, I don't think we'll look anywhere else.
Areas Of Satisfaction - The quality of the work is top notch, and the experience of the process was entirely comfortable. That has NEVER happened before. With other firms, even when we've ultimately liked the work, the processes have been pretty challenging. Not so with TDS. A pleasure all around.
Additional Comments - We just can't say enough about how well this project went and how happy we are with the entire experience.
Areas Of Satisfaction - 1. Design work to maintain the historic character of our home. 2. Expertise in selecting the best materials for the project. 3. Attention to detail in all phases of the project. 4. Attentiveness to health concerns. 5. Maintaining good lines of communication.
Additional Comments - We're delighted with our new deck.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of TDS Custom Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys