Ron was very knowledgeable and helpful. When they went to start the job, there was a problem with our roof. I talked to Ron and he gave us options which took care of the problem. The installation crew was excellent. They did a great job roofing our home, were very polite and helpful, and did a great job cleaning up. We would (and already have) recommend Ron and Michael to family and friends.
Areas For Improvement - n/a
The whole experience was very good.
Areas Of Satisfaction - The whole experience was very good.
Recognized Excellence - Ron provided exceptional service and is a great guy.
Additional Comments - They were here on time and finished in a day. I am very satisfied.
They have a great service. They are very professional and I will definitely recommend them to anyone.
Areas Of Satisfaction - The business is managed very well. They are very reliable and honest with the products they are providing.
Recognized Excellence - Ron and Mike did a wonderful job.
We scheduled the project just before the great quarantine of 2020, but still got it done in a timely manner.
Areas Of Satisfaction - Completed on time and no follow up needed for any issues. It was done right the first time.
Recognized Excellence - Ron and the installation crew.
Additional Comments - They were on time, they were efficient, and the clean up was great.
I recently had a new roof installed on my home through Sure-Lok Homes. I couldn’t be happier with both the quality of the work and the customer support I received throughout the entire process. Barry and Ron were knowledgeable, polite, friendly, and funny! They patiently answered all my questions regarding my many available options and helped me select an extremely HIGH QUALITY product at a very REASONABLE price. Additionally, they provided advice and support regarding the financing of the project.
Areas For Improvement - Nothing.
Areas Of Satisfaction - I am especially satisfied with both the customer service and the craftsmanship of the work.
Current Referrals - Not at this time. However, if any friends, colleagues, and/or family members should need home improvement of this kind, I won't hesitate to recommend Sure-Loc Homes.
Recognized Excellence - Ron and Barry were an absolute joy to work with. They exuded both competence and people skills, which, from my extensive experience with contractors over the years, is a rare combination! Additionally, I'd like to recognize Luis for his diligence, craftsmanship, and professionalism. It should be noted that when I asked him if he could remove some old, unsightly antenas from from my roof, he did not hesitate to comply, even though that was not technically part of the job he was hired for.
Areas Of Satisfaction - I am the most satisfied with the look of it.
Recognized Excellence - The main installer was exceptional.
Installation Crew - They were very professional.
Areas Of Satisfaction - The team that was here was very courteous and respectful.
Recognized Excellence - The team that worked on the roof was very good and very professional.
Areas For Improvement - Both Ron and Barry were friendly and Didn't rush me. I didn't know the first thing about roofs, or what exactly I needed done, both men where friendly, not pushy, but knowledgeable so I decided to hire this company.
Areas Of Satisfaction - Price
Current Referrals - No
Recognized Excellence - I think the installers were great and it was a pleasure to have them do my project. It was a cold day but they kept working hard, finally I insisted they come and sit in my kitchen with me and my daughter kept making them coffee. They did a great job.
The roof was installed and the next day we had a.50 to 70 mph wind storm the roof was unscathed.
Areas Of Satisfaction - Competitive pricing and so far a.quality installation. Two day start to finish .
Recognized Excellence - Ron and the installation crew
He did an excellent job.
Areas Of Satisfaction - Everything was clean. He didn't leave nails, made sure everything was picked up and did a great job. I referred him to a friend and He had his done. I would refer him more.
Current Referrals - I pass his card around.
Recognized Excellence - The crew was good and professional. They came in, did the work, and seemed like a good group of guys to deal with. They cleaned all the nails afterward. New View was supposed to do our job. I gave him $2500 and they never showed. I'm glad Ron came through. They are very professional.
Problem Resolution - N/A - I didn't have any problems.
Areas Of Satisfaction - I was overall satisfied with everything.
The only reason he's getting a two is because of the installer.
Areas Of Satisfaction - I was most satisfied with the installer. He did an outstanding job.
Recognized Excellence - I would like to recognize the installer. He's a master carpenter.
Ron quickly responded to my call and his team was able to correct my issue within 48 hours. Thank you!!
Areas Of Satisfaction - The time was fast and hardworking,they did a great job with clean up and the price was very affordable.
Current Referrals - Not right now but I know one of my neighbors hired them already
So far, so good. I'm very happy with the job and how it was done. They came when they said they would come. They were patient and explained things to me. The price was in the same range as other companies so I would say it was a fair price. I'm very content with their job. They were very nice, polite, and understanding.
Areas Of Satisfaction - I like the fact that they have hard workers. They don't slack off. They came and did the work, they were clean and careful. They were very professional.
Recognized Excellence - I would like to recognize the workers for their exceptional service; they were very good people.
Great job on my roof, great price and quick turnaround! Would highly recommend!
Areas Of Satisfaction - I was most satisfied that Sure-Lok Homes was on time and didn't take to long to complete the job.
Recognized Excellence - I would like to recognize the people who did the work from Sure-Lok Homes. They worked really hard and did a great job.
Areas Of Satisfaction - guys went right to business when they got going & stopped only briefly to grab a bite to eat at lunch entire roof was done in one day
Current Referrals - no but I will be sure to recommend them to sure lock if I her of anyone
I would recommend them any time. Everything was done as promised the first time. The work was done fast with no issues. I am very happy about it.
Areas Of Satisfaction - I was very satisfied with the workers. They were very polite and knowledgeable, while working in extremely hot weather. They were all personable and provided great service.
Recognized Excellence - I would definitely recognize Ron.
Ron Lewis was extremely professional and nice. He was very good to me. He has done two roofs for two of my homes as well as another family of mine and we are all extremely satisfied. He kept in constant communication with me throughout the entire process. He and his crew were extremely efficient, clean and proficient at getting the jobs done. I would highly recommend him.
Schedule - It was due to weather beyond his control.
Areas Of Satisfaction - I was most satisfied with the initial presentation and the end result.
Recognized Excellence - I would like to recognize Ron Lewis and his crew.
Areas Of Satisfaction - I was most satisfied with the roof and gutters.
Areas Of Satisfaction - I was happy with the speed of the job and completion.
Recognized Excellence - Ron was really good. He was point on-point on. Everything he said was promised.
Areas For Improvement - none
Areas Of Satisfaction - I'm satisfied with the whole process. beginning to end.
Current Referrals - I have already recommended Sure-lok Homes. to friends.
Installation Crew - They worked extremely hard!
Value - It was well worth it!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sure-Lok Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys