What an outstanding company....From start to finish everyone did their job to the highest degree....To find a company like that today,
is a rarity!
Superior partnered with us to make our dreams come true. They set a plan and process, then executed it to perfection. There products and attention to detail are hands down some of the best, if not the best in the business. Our experience was the complete opposite of our last pool build and their name speaks to the mission of their team.
Superiors outstanding customer service and word sets them apart from others. Appreciate the entire team!
We couldn't be happier with our Superior pool. The quality, craftsmanship, and attention to detail with every step of the process is top notch. From the initial consultation to the final finished product, the communication throughout was exceptional. Everyone was wonderful to work with and the project stayed right on schedule. Superior Pools gets our highest endorsement and we will absolutely continue to refer them to anyone considering a pool.
We are so glad we went with Superior Pools. We receive so many compliments on our pool, the design, the workmanship, and just how beautiful it is. We catch people checking out our pool regularly. The craftsmanship is amazing. They listened to what we wanted and understood our vision for our backyard. They also worked within our budget without compromising our dream. Ben actually showed us what we needed to have for our pool and what was extra. It helped us to understand the costs and then we were able to make an educated decision between all the pool bids. They don’t hide the cost by giving you multiple pages and then leaving you to go through all the numbers to find the bottom line cost. We liked that. We also were impressed by their standard levels which were thee upgraded items with other pool companies. It was completed in 40 days which was amazing! We seriously couldn’t be happier with our purchase. Our backyard has become our own sanctuary and oasis which we appreciate more now than ever. It’s been a lifesaver in the midst of the current COVID situation. It is our perfect escape. We can’t thank you enough!!
I have and continue to recommend Superior Pools to anyone who asks...and many do as we live on a busy corner ...for our neighborhood and many watched our pool being built -- on time! They told us from dig to swim -- 70 days --- it was less. All the workers (well maybe not the FabriTech ...screen enclosure builders) .. but all the rest were hard working and very professional. Michael started us out and did a very good job helping us get to the pool we wanted. We re very happy with the finished product.
Great construction team
Areas For Improvement - I believe the cost was more than the competition; however, the quality of the materials and workmanship were "superior"
Areas Of Satisfaction - the finished product matched the design perfectly. The job start to finish was completed in the approx. 40 day timeframe. It's completion, right before the 'stay at home' order, couldn't have been more timely. Being quarantined with a brand new pool certainly made staying at home easy.
Current Referrals - Jack & Brittany Brighenti Still River Dr Venice (next door neighbors), Vic & Denise Strek 1725 Still River Dr Venice (4 houses down from us)
Recognized Excellence - The finished pool was exactly as designed and drawn by Ben. Larry the project manager and Pat who took care of the start-up and app are also great. A real pleasure to work with everyone from Superior
Additional Comments - The only disappointing thing that occurred during the entire installation process was unrelated to the actual workmanship or my satisfaction with the finished product. One of the workers had found a megalodon shark tooth in my yard during the pool excavation. I happen to own a different megalodon shark tooth and I really wanted to trade the one I owned for the tooth that actually came from my property, strictly for the future conversational value it would hold for future guests to my house. The worker was unwilling to trade teeth even though they were somewhat comparable in size and quality. I also offered to purchase the tooth from him for a few hundred dollars and was again denied. I don't know the legalities, and I would never demand ownership, but I felt it was only fair to offer him something in return as I am aware they have some value. Other than that I was very satisfied.
Recognized Excellence - Mike, Michael, Dee, Kim, everyone was excellent and kept me informed at all times. I would highly recommend Superior Pools, they are a great well managed company and delivered on time.
Areas Of Satisfaction - We had a problem with some pavers and Superior Pool wasted no time in ordering new pavers and installing them. We also had a different company to mow the lawn. They caused some damage to an well line near the home, Superior Pool fixed it with out a problem. We moved about fifteen miles and unfortunately do not have a Superior Pool and you can see the difference in build quality and extras that come with a Superior Pool are lacking. I wanted to change from Chlorine to a Salt pool and called Superior pool. I had a better pump put on and a railing for the pool put on and my first call was Superior Pool. They also maintain my pool weekly.
Recognized Excellence - Pat
Areas Of Satisfaction - It was a pleasure working with Superior Pools, from start to finish. All employees exhibited top-notch customer service and courtesy. Superior Pools met their 40-day install guarantee, from first dig to completion. They use their own employees for virtually everything - not subcontractors. Their employees work incredibly hard and work together like a well-oiled machine. The designer - Dani - was great to work with throughout and she designed a beautiful enclave. We couldn't be happier with our pool, spa and lanai - beautiful! Many friends and neighbors commented that it's the most beautiful pool, spa and lanai that they have seen in our community.
Recognized Excellence - Yes, Dani, Anthony and Larry exhibited excellent customer service throughout. There were so many others that went above and beyond as well. It was such a positive experience and we are just so pleased with the end result!
Areas For Improvement - None
Areas Of Satisfaction - Superior Pools are superior
Recognized Excellence - Michael Sowerby
Installation Crew - All the guys were excellent, very professional .Great job!
Areas For Improvement - The crew had brought out an orange fence to circle the pool. However they had not been using that fence at first. I think there thought was, because the yard was fenced they didn’t need it, however we were concerned that the dog might fall in when we let her out. After we spoke with our sales rep it was addressed. All taken care of.
Areas Of Satisfaction - Dani was there to help when necessary, thanks. The crew that came to do initial scrape and dig were great, kudos. The crew that did the pebble tec, thanks. The stone crew very professional great job. Thanks to all.
Recognized Excellence - Thank you Dani, Anthony, Seth , Josh, Pat. You guys made a lot of work look easy.
pricey but top quality. you know that old saying "you get what you pay for"
Salesperson Professionalism - very responsive.lots of good ideas
Communication - field supers,foreman and workers keep me in loop during entire project
Professional & Organized - only one thing to say .excellent
Expertise - felt more comfortable with Superior pool than any other pool company
Installation Crew - courtesy and quality top priority
Quality Of Workmanship - the best
Problem Resolution - didn't have any
Honesty - i knew price was higher than other pool company's but felt most comfortable with them . was given timeline when i signed contract could not believe they were right on
Value - everyday day i sit on lanai and enjoy the view
Timeframe Guarantee - right on the money
Guaranteed Timeframe - right on the money
Areas For Improvement - they didnt
Areas Of Satisfaction - workmanship and expertise
Current Referrals - gave names to friends
Recognized Excellence - All were very good but Josh was very helpful explaining things many times
Additional Comments - biggest thing for me Superior did most of work with there own men. NO SUBS ,
Areas Of Satisfaction - Design
Current Referrals - Not Presently
Recognized Excellence - Dani Turowska did a great design and worked with us on pricing.
Additional Comments - John Stadelmeier is doing a great job cleaning and updating us on our pool each week.
Areas Of Satisfaction - They build a beautiful pool, they are very attentive and responsive to your needs and they deal with and try to rectify any issues as soon as possible. Their team from sales, design, crew, post pool maintenance etc is friendly and responsive.
Recognized Excellence - Ben cook, pat and josh for pool functions and water
Additional Comments - Every single person that comes across our pool near and far always comment on how beautiful it is! Price a bit high but I think we are paying for high quality design and customer service which was guaranteed satisfaction.
Areas For Improvement - None needed, did a great job
Areas Of Satisfaction - all areas, great pool
Additional Comments - Dani, Chris and Josh
AWESOME POOL COMPANY
Communication - ALWAYS
Professional & Organized - ALWAYS
Expertise - the best
Installation Crew - better than best
Honesty - very honest and stayed on schedule, no mum bo jumbo , blah blah blha excuses like so many pool companies give John and crew are excelliant.
Guaranteed Timeframe - exactly
Areas For Improvement - none
Areas Of Satisfaction - the entire job marcite , pavers all perfectly scheduled and done on tiem even though it was summer(rainy afternoons in fl.) they stayed and continued to work all day , so happy to know good workers in this day and age.Jon has them wraped up> Mutual respect i suppose Freat family Business.
Recognized Excellence - the entire staff. Especially the head honcho! Thank You Jon
Additional Comments - Superior Pools FANTASTIC
Areas For Improvement - All is well.
Areas Of Satisfaction - Everything. The quality of the build and finished product are outstanding. We have had many compliments.
Current Referrals - Not right now, but we will continue to recommend when we see an opportunity.
Recognized Excellence - Lots of folks: Michael, Shayne, Daniel, Mike, Front office folks, and I am sure I am missing some. All team members are A+
Additional Comments - The Youtube videos and past customer recommendations got us there. Then our meeting with Michael and his design sealed the deal. Non are better.
Waiting on a back ordered hand rail to come in so it can be installed when I return to naples.also need a few travertine deck pavers replaced when I return later this summer.
They are the best Pool company in South West Florida!
Areas Of Satisfaction - Quality and Professionalism of staff.
Professional and quality work
Recognized Excellence - Michael Sowerby & Daniel Manzano. Both are an asset to Superior Pools.
I will highly recommend Superior Pools. They were efficient, professional and did an amazing job for our project. They coordinated with our financing agency and made it an hassle-free experience. I get rave reviews from my friends, family and neighbors regarding our pool as well as the equipment used.
Professional job timely done, showing great respect for existing home structure, including storm screen tracking on walls and columns during demolition and re-construction.
Salesperson Professionalism - Spencer always answered emails and phone calls promptly and addressed all our concerns.
Areas Of Satisfaction - Got the job done on time in a professional manner. Unique for Florida contractors.
Recognized Excellence - Spencer.
Salesperson Accessibility - returned calls promptly
Areas Of Satisfaction - met expectations
Recognized Excellence - josh and dani
Salesperson Professionalism - Excellent to work with. Provided custom solutions for our specific pool equipment needs.
Salesperson Accessibility - Always in constant communication.
Communication - Excellent. I always was well informed every step of the way.
Professional & Organized - All departments worked well together. Never had to worry about what was happening on job site.
Expertise - Finish work was excellent. Installed specialty equipment when no one else could.
Installation Crew - Excellent tile work and interior finish work on the pool.
Quality Of Workmanship - Exceeded expectations in every way.
Safe Job Site - Always made sure job site was safe and secured.
Honesty - Upfront about all costs through the entire process.
Value - Finished product was worth every penny.
Areas Of Satisfaction - Quality, communication, permitting, scheduling, work ethic, cleanup, and finish details and creative solutions.
Recognized Excellence - Anthony and entire crew that refinished interior and tile work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Superior Pools of Southwest Florida as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys