What an outstanding company....From start to finish everyone did their job to the highest degree....To find a company like that today, is a rarity!
Superior partnered with us to make our dreams come true. They set a plan and process, then executed it to perfection. There products and attention to detail are hands down some of the best, if not the best in the business. Our experience was the complete opposite of our last pool build and their name speaks to the mission of their team. Superiors outstanding customer service and word sets them apart from others. Appreciate the entire team!
We couldn't be happier with our Superior pool. The quality, craftsmanship, and attention to detail with every step of the process is top notch. From the initial consultation to the final finished product, the communication throughout was exceptional. Everyone was wonderful to work with and the project stayed right on schedule. Superior Pools gets our highest endorsement and we will absolutely continue to refer them to anyone considering a pool.
We are so glad we went with Superior Pools. We receive so many compliments on our pool, the design, the workmanship, and just how beautiful it is. We catch people checking out our pool regularly. The craftsmanship is amazing. They listened to what we wanted and understood our vision for our backyard. They also worked within our budget without compromising our dream. Ben actually showed us what we needed to have for our pool and what was extra. It helped us to understand the costs and then we were able to make an educated decision between all the pool bids. They don’t hide the cost by giving you multiple pages and then leaving you to go through all the numbers to find the bottom line cost. We liked that. We also were impressed by their standard levels which were thee upgraded items with other pool companies. It was completed in 40 days which was amazing! We seriously couldn’t be happier with our purchase. Our backyard has become our own sanctuary and oasis which we appreciate more now than ever. It’s been a lifesaver in the midst of the current COVID situation. It is our perfect escape. We can’t thank you enough!!
I have and continue to recommend Superior Pools to anyone who asks...and many do as we live on a busy corner ...for our neighborhood and many watched our pool being built -- on time! They told us from dig to swim -- 70 days --- it was less. All the workers (well maybe not the FabriTech ...screen enclosure builders) .. but all the rest were hard working and very professional. Michael started us out and did a very good job helping us get to the pool we wanted. We re very happy with the finished product.
Great construction team
Areas For Improvement - I believe the cost was more than the competition; however, the quality of the materials and workmanship were "superior"
Areas Of Satisfaction - the finished product matched the design perfectly. The job start to finish was completed in the approx. 40 day timeframe. It's completion, right before the 'stay at home' order, couldn't have been more timely. Being quarantined with a brand new pool certainly made staying at home easy.
Current Referrals - Jack & Brittany Brighenti Still River Dr Venice (next door neighbors), Vic & Denise Strek 1725 Still River Dr Venice (4 houses down from us)
Recognized Excellence - The finished pool was exactly as designed and drawn by Ben. Larry the project manager and Pat who took care of the start-up and app are also great. A real pleasure to work with everyone from Superior
Additional Comments - The only disappointing thing that occurred during the entire installation process was unrelated to the actual workmanship or my satisfaction with the finished product. One of the workers had found a megalodon shark tooth in my yard during the pool excavation. I happen to own a different megalodon shark tooth and I really wanted to trade the one I owned for the tooth that actually came from my property, strictly for the future conversational value it would hold for future guests to my house. The worker was unwilling to trade teeth even though they were somewhat comparable in size and quality. I also offered to purchase the tooth from him for a few hundred dollars and was again denied. I don't know the legalities, and I would never demand ownership, but I felt it was only fair to offer him something in return as I am aware they have some value. Other than that I was very satisfied.
Recognized Excellence - Mike, Michael, Dee, Kim, everyone was excellent and kept me informed at all times. I would highly recommend Superior Pools, they are a great well managed company and delivered on time.
Areas Of Satisfaction - We had a problem with some pavers and Superior Pool wasted no time in ordering new pavers and installing them. We also had a different company to mow the lawn. They caused some damage to an well line near the home, Superior Pool fixed it with out a problem. We moved about fifteen miles and unfortunately do not have a Superior Pool and you can see the difference in build quality and extras that come with a Superior Pool are lacking. I wanted to change from Chlorine to a Salt pool and called Superior pool. I had a better pump put on and a railing for the pool put on and my first call was Superior Pool. They also maintain my pool weekly.
Recognized Excellence - Pat
Areas Of Satisfaction - It was a pleasure working with Superior Pools, from start to finish. All employees exhibited top-notch customer service and courtesy. Superior Pools met their 40-day install guarantee, from first dig to completion. They use their own employees for virtually everything - not subcontractors. Their employees work incredibly hard and work together like a well-oiled machine. The designer - Dani - was great to work with throughout and she designed a beautiful enclave. We couldn't be happier with our pool, spa and lanai - beautiful! Many friends and neighbors commented that it's the most beautiful pool, spa and lanai that they have seen in our community.
Recognized Excellence - Yes, Dani, Anthony and Larry exhibited excellent customer service throughout. There were so many others that went above and beyond as well. It was such a positive experience and we are just so pleased with the end result!
Areas For Improvement - None
Areas Of Satisfaction - Superior Pools are superior
Recognized Excellence - Michael Sowerby
Installation Crew - All the guys were excellent, very professional .Great job!
Areas For Improvement - The crew had brought out an orange fence to circle the pool. However they had not been using that fence at first. I think there thought was, because the yard was fenced they didn’t need it, however we were concerned that the dog might fall in when we let her out. After we spoke with our sales rep it was addressed. All taken care of.
Areas Of Satisfaction - Dani was there to help when necessary, thanks. The crew that came to do initial scrape and dig were great, kudos. The crew that did the pebble tec, thanks. The stone crew very professional great job. Thanks to all.
Recognized Excellence - Thank you Dani, Anthony, Seth , Josh, Pat. You guys made a lot of work look easy.
pricey but top quality. you know that old saying "you get what you pay for"
Salesperson Professionalism - very responsive.lots of good ideas
Communication - field supers,foreman and workers keep me in loop during entire project
Professional & Organized - only one thing to say .excellent
Expertise - felt more comfortable with Superior pool than any other pool company
Installation Crew - courtesy and quality top priority
Quality Of Workmanship - the best
Problem Resolution - didn't have any
Honesty - i knew price was higher than other pool company's but felt most comfortable with them . was given timeline when i signed contract could not believe they were right on
Value - everyday day i sit on lanai and enjoy the view
Timeframe Guarantee - right on the money
Guaranteed Timeframe - right on the money
Areas For Improvement - they didnt
Areas Of Satisfaction - workmanship and expertise
Current Referrals - gave names to friends
Recognized Excellence - All were very good but Josh was very helpful explaining things many times
Additional Comments - biggest thing for me Superior did most of work with there own men. NO SUBS ,
Areas Of Satisfaction - Design
Current Referrals - Not Presently
Recognized Excellence - Dani Turowska did a great design and worked with us on pricing.
Additional Comments - John Stadelmeier is doing a great job cleaning and updating us on our pool each week.
Areas Of Satisfaction - They build a beautiful pool, they are very attentive and responsive to your needs and they deal with and try to rectify any issues as soon as possible. Their team from sales, design, crew, post pool maintenance etc is friendly and responsive.
Recognized Excellence - Ben cook, pat and josh for pool functions and water
Additional Comments - Every single person that comes across our pool near and far always comment on how beautiful it is! Price a bit high but I think we are paying for high quality design and customer service which was guaranteed satisfaction.
Areas For Improvement - None needed, did a great job
Areas Of Satisfaction - all areas, great pool
Additional Comments - Dani, Chris and Josh
AWESOME POOL COMPANY
Communication - ALWAYS
Professional & Organized - ALWAYS
Expertise - the best
Installation Crew - better than best
Honesty - very honest and stayed on schedule, no mum bo jumbo , blah blah blha excuses like so many pool companies give John and crew are excelliant.
Guaranteed Timeframe - exactly
Areas For Improvement - none
Areas Of Satisfaction - the entire job marcite , pavers all perfectly scheduled and done on tiem even though it was summer(rainy afternoons in fl.) they stayed and continued to work all day , so happy to know good workers in this day and age.Jon has them wraped up> Mutual respect i suppose Freat family Business.
Recognized Excellence - the entire staff. Especially the head honcho! Thank You Jon
Additional Comments - Superior Pools FANTASTIC
Areas For Improvement - All is well.
Areas Of Satisfaction - Everything. The quality of the build and finished product are outstanding. We have had many compliments.
Current Referrals - Not right now, but we will continue to recommend when we see an opportunity.
Recognized Excellence - Lots of folks: Michael, Shayne, Daniel, Mike, Front office folks, and I am sure I am missing some. All team members are A+
Additional Comments - The Youtube videos and past customer recommendations got us there. Then our meeting with Michael and his design sealed the deal. Non are better.
Waiting on a back ordered hand rail to come in so it can be installed when I return to naples.also need a few travertine deck pavers replaced when I return later this summer.
They are the best Pool company in South West Florida!
Areas Of Satisfaction - Quality and Professionalism of staff.
Professional and quality work
Recognized Excellence - Michael Sowerby & Daniel Manzano. Both are an asset to Superior Pools.
I will highly recommend Superior Pools. They were efficient, professional and did an amazing job for our project. They coordinated with our financing agency and made it an hassle-free experience. I get rave reviews from my friends, family and neighbors regarding our pool as well as the equipment used.
Professional job timely done, showing great respect for existing home structure, including storm screen tracking on walls and columns during demolition and re-construction.
Salesperson Professionalism - Spencer always answered emails and phone calls promptly and addressed all our concerns.
Areas Of Satisfaction - Got the job done on time in a professional manner. Unique for Florida contractors.
Recognized Excellence - Spencer.
Salesperson Accessibility - returned calls promptly
Areas Of Satisfaction - met expectations
Recognized Excellence - josh and dani
Salesperson Professionalism - Excellent to work with. Provided custom solutions for our specific pool equipment needs.
Salesperson Accessibility - Always in constant communication.
Communication - Excellent. I always was well informed every step of the way.
Professional & Organized - All departments worked well together. Never had to worry about what was happening on job site.
Expertise - Finish work was excellent. Installed specialty equipment when no one else could.
Installation Crew - Excellent tile work and interior finish work on the pool.
Quality Of Workmanship - Exceeded expectations in every way.
Safe Job Site - Always made sure job site was safe and secured.
Honesty - Upfront about all costs through the entire process.
Value - Finished product was worth every penny.
Areas Of Satisfaction - Quality, communication, permitting, scheduling, work ethic, cleanup, and finish details and creative solutions.
Recognized Excellence - Anthony and entire crew that refinished interior and tile work.
Very happy with the pool
Salesperson Professionalism - And very knowledgeable
Installation Crew - These guys were amazing . Strongly think they deserve a hike in pay .
Quality Of Workmanship - Excellent
Areas Of Satisfaction - Putting a shelf in the pool , so happy with it
Current Referrals - No but if I do I would recommend you guys
Recognized Excellence - Your workers ..all of them
We have recommended Superior Pools to many friends and neighbors.
Salesperson Professionalism - We loved Ben! Every meeting has been productive and professional with good input and suggestions from Ben.
Salesperson Accessibility - Always
Professional & Organized - It is well pulled machine with all i's dotted and t's crossed.
Expertise - Many crews showed up regularly and did an outstanding job.
Problem Resolution - I can't say enough about this. Even when we expected that a problem was beyond the scope, Superior Pools took care of it.
Timeframe Guarantee - Need more stars!
Areas For Improvement - Never
Areas Of Satisfaction - Almost every area.
Recognized Excellence - Ben and Josh
Additional Comments - Superior pools wasn't the cheapest quote but we are so happy with the outcome. We know it was worth it. We'd do it again!
Pool was filling up with water on the 36th day!!! Very Impressed, several friends that currently doesn’t have a pool/ want a pool soon already committed to Superior Pools when they decide to build! After seeing the Quality of work! (Friends coming over during the building process and seeing first hand!) that have an existing pool, are ready for a Superior redo!
Salesperson Professionalism - Dani! Is a Great Consultant! Always available, responds quick with updates and answers to any questions asked!
Salesperson Accessibility - As again! Dani is up to date on info current and up coming details and scheduling!
Communication - First going in, to talk to Kayla! Dani! Meeting Toni on a weekly site visit! Then to the every day on site workers! That I couldn’t thank for their HARDWORKING efforts! Because of the COVID 19! Excellent job crew! Then the person I call “THE CLOSER” Pat Kline! And his crew! Absolute Alumninum Great job as well!
Professional & Organized - Yes very! The days things were scheduled it was!
Expertise - On site walk throughs that breakdown every aspect!
Installation Crew - The heart and soul of the Company! They speak highly of the company through their Quality work! Smiles, and love for the company
Safe Job Site - Everything is marked off where and where not you can’t go! And explained daily verbally as well!
Timeframe Guarantee - We were told 41 days! Superior finished in 36 days beat our expectations by far! Talking to other people that built with other companies “Oh your looking at 6-8 months!” “No way less than that”
Guaranteed Timeframe - Once again quoted 41 days Superior finished it in 36 days!
Areas For Improvement - N/A
Areas Of Satisfaction - VERY IMPRESSED!
Current Referrals - Yes
Recognized Excellence - Dani!!!!!!!!! Patrick!!!!!!!!!
Additional Comments - This is our forever home! But we will be back!
Areas Of Satisfaction - Quality, courtesy, installation, expediency
Recognized Excellence - Dani Turowski
From start to finish the team at Superior Pools of SW Florida were exactly that... Superior! It's really very simple "Say what you do and do what you say" and they communicated every step of the way with no problems or delays.
Salesperson Professionalism - Spencer was consultative in nature and was very educational through the design selections. There was no pressure and the discussions went at my pace. He was just there to help, answer questions, and was extremely helpful.
Salesperson Accessibility - Spencer was always a text away.
Installation Crew - All my neighbors have "pool envy" ... their words, not mine.
Problem Resolution - There were no problems
Value - I might have gotten my pool a little cheaper (not much) but I would not have had the same experience or end result.
Timeframe Guarantee - On time!
Areas For Improvement - None.
Areas Of Satisfaction - Communication, timelines, and quality.
Current Referrals - No, but if I have the opportunity to make a referral, I certainly will.
Recognized Excellence - The entire crew lead by Mike!
Additional Comments - Thank you so much for making this a worry free process.
I interviewed four poo companies ad decided to select Superior because they have an excellent and professional approach to building a pool. They promised we'd be done in about 6 weeks and we were. The attention to detail at each step was great, and they made sure it was an easy experience.
Salesperson Professionalism - Ben did a great job designing my pool and working within my budget.
Professional & Organized - Very, very organized which is not the case for many pool companies.
Installation Crew - We were really particular about all aspects of the install and Superior met our requirements. They made sure all the installers knew we wanted limited impact on our neighbors and community.
Quality Of Materials - Everything is top notch. Our pool service commented that they used top materials and state of the art technology.
Honesty - We were dealt with very well.
Value - They are not the least costly pool company, but well worth what we spent.
Areas For Improvement - Really nothing of consequence.
Areas Of Satisfaction - Timing, the specific schedule, quality of materials and communication.
Current Referrals - Not right this moment but we will recommend Superior when that time comes.
Recognized Excellence - Ben and Josh were great. The rest of the team in particular the folks who installed our travertine and who shot the gunite and peppletech coating. Great job!! Everything looks great.
Additional Comments - Do your homework with several companies. You'll probably build just one pool so do it right!!
Quality and fairly valued construction.
Salesperson Professionalism - Knowledgeable and helpful
Salesperson Accessibility - Best result was with text.
Installation Crew - Polite and precise.
Quality Of Workmanship - Very detailed and clean job
Areas Of Satisfaction - Quality of work
Recognized Excellence - Kayla, Larkin, Anthony, Jordan, Ben
Areas For Improvement - Can’t find a way they can improve.
Areas Of Satisfaction - Time frame and follow up service if I have a problem.
Current Referrals - I gave my neighbor whom is a realtor , for her clients that would like to add a pool to their new homes
Recognized Excellence - The whole team from sales to service to the installation
Additional Comments - My pool was built in 3 weeks and had never seen anything like it since we moved to Florida! Service is very rare living here but superior is far exceeded my expectations
Areas For Improvement - None, totally satisfied
Areas Of Satisfaction - We had our pool put in just over 4yrs ago...the entire experience from start to finish was extremely very professional, the quality of the craftsmanship of installation of the pool was fantastic we could not be happier and would not go to any other company
Current Referrals - N/A
Recognized Excellence - I cannot pick just one person, I feel the entire customer service, office staff and the crew in the pool service dept are top notch
Areas Of Satisfaction - The timeliness and open communication. Couldn't have been happier with the process.
Salesperson Accessibility - Dani was the most professional of all of the 8 pool contracting companies we spoke to. She has always been responsive and has gotten the right people involved
Problem Resolution - I was very pleased with how responsive Josh has been to texts and has gotten problems resolved quickly
Honesty - The timeframe was exceptional and one of the reasons we decided to use Superior
Timeframe Guarantee - This was a deliverable that exceeded expectations
Areas For Improvement - Based on the number of holes in the travertine if I were doing this again I would not have spent the extra money on the top grade product.
Areas Of Satisfaction - The service has been exceptional by everyone involved and especially by Dani our sales person who has continued to be totally customer oriented throughout the construction, pool school and support needed after. The pool service has also been good to date
Current Referrals - not presently but we will recommend you as newcomers consider pool construction
Recognized Excellence - yes Dani Turowski has been truly expectional throughout all phases of the process and Josh Kline has been very responsive when problems have arisen.
Areas Of Satisfaction - Very responsive to any service needs after installation of a first rate pool.
When you install your pool do you want a company with great design resources, responds almost immediately to all your inquiries, makes whatever changes you request, has professional crews that show up, and gets the pool done by the projected date (or sooner)? If so, then Superior Pools of SW FL is probably the only company that will meet your expectations. They exceeded ours.
Salesperson Accessibility - Oh my gosh, Ben and Josh must sleep with their phones, fantastic customer service!
Installation Crew - Loved the crews. If I had any question or concern they immediately took care of it. And incredibly hard workers!
Areas Of Satisfaction - The responsiveness of Ben and Josh, and the crews couldn't have been better. Any concern or question and I got an immediate text or the crews on site took care of it right away.
Current Referrals - Our new neighbors. I'll give them your card, they just moved in. I also referred a Diane in our community to you.
Recognized Excellence - Ben, Josh, and the crews that built the pool were all fantastic.Also, the contractor that dug the hole for the pool was awesome and his idea to come through the back yard of the unoccupied home next to us, probably saved us a good amount of landscaping money.
Additional Comments - I feel sometimes that the crews don't get the credit they deserve because basically, I don't know their names. They worked so hard and were so nice, couldn't say enough good things about them.
Superior Pool Company is great! They deliver everything in a timely and professional manner. Dani and all the employees work so diligently and take pride in their product/part of the instillation!Our pool, deck, and cage are wonderful.Bottom line you get what you pay for and more! Thank you Superior Pools!
Areas For Improvement - None.
Areas Of Satisfaction - As first time pool owners we were lead so kindly through the entire process! Dani is wonderful - she made everything work! We love her design.Also a special thank you to Josh for his kind instruction and quick follow through concerning the workings of the pool/spa and all the electronics/phone ap. Again we were clueless and he never loss patience with us!
Recognized Excellence - Dani!!!!Josh!!!Adam!!!Anthony!!!Everyone!!! Who worked on our pool!
Additional Comments - Superior Pools must have a great manager/owner as all your employees and sub contractors (cage), etc., care about their work.All of the workmen kept out yard and lanai, neat and as clean as possible! (Appreciated)
I have lived in Florida for almost 28 years. I have had 3 pools built by three pool companies, Superior is BY FAR superior than any other pool companies. Every person that stepped foot on my property was extremely professional and hard working. I was filling the pool with water by the 28th day of construction. Any question I have is always responded to and resolved within 12-24 hours. They are a bit more expensive than the other quotes I had, but everything is high end products including the real rock waterfall that was hand laid to our specifications by their expert craftsman, Terrell.
Areas For Improvement - NONE
Areas Of Satisfaction - EVERYTHING WAS EXCEPTIONAL!
Recognized Excellence - Ben, Josh, Amy, Terrell, Larry, Chris, Patrick, AdamHope I did not leave anyone out, all have been fantastic
We had an excellent relationship with Spenser, his mother and Kim. If there was a problem or I needed something, they responded right away.
Areas For Improvement - They didn't fall short on anything.
Areas Of Satisfaction - I was most satisfied with the finished product.
Current Referrals - No one at this time
Recognized Excellence - They were all great.
Additional Comments - In my community, they require a 10 thousand dollar deposit for damages that might occur. Superior and 1other company were able to deposit so much
Areas For Improvement - Superior falls short? Not that I've heard or personally witnessed with our new pool.
Areas Of Satisfaction - Every area was satisfied
Current Referrals - Not now but will show our pool to whomever is interested in having the best of the best.
Recognized Excellence - All your men in every area were great and we thank you for the great price and workmanship that Superior has given to our family.
Superb customer service and outstanding quality of work. Highly recommend Dani
Areas Of Satisfaction - Project turned out better that I could have imagined.
Recognized Excellence - Michael Sowerby was very honest during the entire process. He gave us many options but always would tell us the pros and cons of each option. He was spot on with all his recommendations.
Recognized Excellence - My experience was with Adam and Pat. The Experience was great.
Additional Comments - My experience was for equipment repair. Adam was extremely helpful and professional. Pat did an excellent job in Imelping me chose the correct equipment.
Areas For Improvement - None
Areas Of Satisfaction - Timeframe.price quality
Recognized Excellence - Danielle. Josh.
Additional Comments - We are extremely happy
Salesperson Accessibility - Michael always responded rapidly to all my email questions during the construction process
Honesty - Yes, both the cost and timeframe came in as originally stated.
Areas For Improvement - I have no complaints with any of the process.
Areas Of Satisfaction - Most satisfying was having a contact person always available to answer question or calm concerns (Michael).
Recognized Excellence - Every person I had personal contact with was a pleasure to deal with.
Additional Comments - I would highly recommend Superior pools.
Areas For Improvement - None
Areas Of Satisfaction - The entire project went smoothly and as planned
Recognized Excellence - Dani, Larry, Chris, Josh and Corey.....the entire crew was excellent
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Superior Pools of Southwest Florida as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys