The crews were very courteous and professional and explained everything to us. They had issues with Port Saint Lucie Bldg. Dept. But they worked very hard and diligently to resolve. Ray was excellent on keeping me informed and working together to get concerns taken care of .
Areas Of Satisfaction - The crews that installed electric panels and new water heater panels and new water heater were EXCEPTIONAL !!POLITE, COURTEOUS ,PROFESSIONAL , RESPECTFUL, FRIENDLY , AND EXPLAINED EVERYTHING TO US !I WOULDN'T WANT ANY OTHER CREWS INSTALLING MY SOLAR NEEDS !!!
Additional Comments - Again we are very happy with Sun-Tec Solar Energy overall , Please pass on to your INSTALLATION TEAM how pleased we were with them. A big shout out to Ray for his outstanding follow up to help Us get threw the concerns from Bldg. Dept. I would highly recommend SUN-TEC SOLAR ENERGY
From the moment I made the sale to the time of installation, and after the installation, Sun-Tec has been quick with the service, Thang helped me a lot in understanding how to see the energy savings I am having.
Areas Of Satisfaction - Installation was very fast. The support that Thang gave me was what really helped me to understand how to calculate the profit and what I must do to improve consumption in my home.
The installers are the best. The roof never leaked and my electric bill was cut 75-80%, but the office people are not very professional. NO ONE is ever in the office and the phone is rarely answered and they dont get back to you even if you leave a message. This really destroys public confidence. After all the money you spend they should at least have someone to answer phone calls SOMEWHERE in that office.
Areas Of Satisfaction - The installers are GREAT
Areas For Improvement - None. All personnel were very professional and friendly.
Areas Of Satisfaction - The work crew was fantastic! Very knowledgeable and explained all aspects of my installation.
Lead Source - Personal research on internet.
Areas Of Satisfaction - I was most satisfied with the installers. They were excellent, professional and courteous. They also made sure the site was clean when they left.
Lead Source - I heard through advertisements.
outstanding company and a great product....
Areas For Improvement - Excellent
Areas Of Satisfaction - Each and every one of them excellent
Lead Source - Last year they came to my house and we set it up and now I want another set it is excellent debus
Areas For Improvement - NOTHING
Areas Of Satisfaction - ALL
Lead Source - DOOR TO DOOR
Additional Comments - JUST GREAT
Their quality and efficiency is a four plus! We are enjoying the efficiency of solar panels!
Areas Of Satisfaction - I was satisfied with everything! Everything that I thought should be done, came to be!
Lead Source - I read about Sun-Tec Solar Energy in a magazine!
Additional Comments - I am very satisfied with the work! We are enjoying the benefits!
Sun-Tec Solar Energy is awesome.
Areas Of Satisfaction - I was most satisfied because I love the look of my roof. As I said, they were clean and I had no problems with that. They were professional and the salesperson was very awesome.
Lead Source - Sun-Tec Solar Energy contacted me by phone.
Areas For Improvement - All Good so far!
Areas Of Satisfaction - Great communication from everyone every step of the way, installation crew did a great job!
Lead Source - Peter Robinson, Energy Consultant for Sun-Tec Solar Energy.
Communication - Very pleased with how they kept me informed on each step of the process.
Employees Professionalism - Extremely helpful
Areas Of Satisfaction - They were there for me each step of the way
Lead Source - I saw a sign in a yard and called the number
They are a great company to have work done on your house and they delivered what they promised.
Areas Of Satisfaction - I was most satisfied with the installation because it went quickly, they were very professional, they explained everything, and they got it done in one day.
Lead Source - I heard about Sun-Tec Solar Energy because my wife had seen an advertisement somewhere.
Additional Comments - They were really great to work with and followed through on everything. They gave me what they said they were going to give me, and they did it on time. They did a great job overall.
Trying to get on their site to do a review was going through loopholes.
Areas Of Satisfaction - I was most satisfied with their expertise, friendliness, and willingness to help.
Lead Source - I heard about them several years ago from installing solar roof vents on my home.
Additional Comments - I am very pleased with them.
Areas For Improvement - I have never had a system like this I am sorting through the experience. I know with Duke Energy they have issues responding with single customer. I view Sun-Tec a growing company and is doing a good job.
Areas Of Satisfaction - I see the improvement with every day that I need a question on my system answers or resolved. They have not many issues. I wish that Sun-Tec prospers . We need strong local companies.
Lead Source - I was contacted by Sun-Tec after looking on line for local solar power company.
Areas Of Satisfaction - Your crew did a very good job.
Lead Source - Door to door sails person
They were great.
Areas Of Satisfaction - I was most satisfied with the whole experience, it was great.
Lead Source - I heard about Sun-Tec Solar Energy because some gentleman called me over the phone.
Areas Of Satisfaction - They adhered the panels to the flat roof and you can hardly see it. I knew they are doing a good job because the lights are on and I know its working.
Lead Source - I got a flyer in the mail.
Additional Comments - They did an excellent job.
Areas Of Satisfaction - I was most satisfied with how they handled the permits.
Lead Source - I heard about them when they called me.
Lead Source - My wife found out about Sun Tea, not sure how.
Problem Resolution - I haven't had any problems.
Areas Of Satisfaction - I was most satisfied with their professionalism and the way they handled everything.
Lead Source - They contacted us.
I am awfully we did it.
Areas Of Satisfaction - I am most satisfied with the saving the money part.
Lead Source - I heard about them on the internet.
Areas Of Satisfaction - I was most satisfied with their timing and it was a lot early then we expected. That was good. The permit process went smoothly too with their work with the city.
Areas Of Satisfaction - Promptness
Lead Source - Phone book
Areas Of Satisfaction - I was most satisfied with Sun-Tec Solar Energy being professional, courteous, everything is nice and clean, and they were fast.
Lead Source - We heard about Sun-Tec Solar Energy when our meter was changed over we received a phone call from them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sun-Tec Solar Energy as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys