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This is my second home to use TriStar to remodel. The entire team is a joy to work with, from the project manager, the electrician, the plumber, the painters. They ALL went over and above to get their job done. Communication was incredible. I cannot say enough about the team at TriStar, and I am anx... more
Amazing design service that saved me hours of time! The designer listened to our needs and came up with a few great palettes and tailored her original plan to our specific needs. All this was done through e-mail and video conferencing. I especially appreciated the detailed shong
I was very pleased with the professionalism and timeliness of the job.
After job completion, I had some minor problems I asked them to fix these 3 items. I have called 3 times, it has been 3 weeks, and these small problems have not been cleared up.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Steam Master Cleaning and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys