The sales team was great, but the construction manager was per condescending, didn’t complete everything she agreed to do; as one example: out a private sign post in the ground but never put the sign so we just have a wire post in the ground and no sign. She also was very pushy in getting us to sign off on the Walkthrough and then when we did, left saying we have a year of warranties to get the work done.
The process from start to finish was a struggle At one point I had to ask if they really wanted to sell a house. Nothing was completed post inspection and we had to have the regional manager assist for a full 30 days after closing to completing items that contractually were to be done prior to close. I received nothing about paint colors or brands used in the house. Very disappointing process.
Since we bought our home in June, we have had nothing but problems since then. We have had everything ranging from the secondary condensate line leaking when we went to see our house for our final walk-through to our AC unit completely breaking. Whenever we reached out for help, the builder did not take responsibility for messing anything up and he was almost unreachable. I was never able to directly reach him and most of the stuff that was done to our house was done either hastily or in poor quality. Even the seals around the door frames were not done properly. When I asked to talk to somebody or have anything that was a problem of mine escalated, nothing happened. I would never ever ever recommend this builder to anyone. Not even my worst enemy. I am livid. I feel like my family has been walked all over and I feel like this home is not even worth $350,000 let alone $430,000.
They were easy to work with on the home buying side and getting us into our home. They were usually pretty quick with communication.
JACK THE SAKESNAN WAS VERY HONEST AND STRAIGHTFORWARD. HE ASSURED THST MY EXPERIENCE WAS STRESS FREE AS WELL AS TRANSPARENT. HE IS TRULY A GREAT GUY. HE IS A CREDIT TO YOUR INDUSTRY. I WILL RECOMMEND TO ANY AND ALL PEOPLE THAT WANT TO PURCHASE A HOME.
The houses are very nice; they just need to be more open about the houses not coming with garage door motors.
I’m on the fence at the moment
I have a couple of issues and they have never been resolved. I have tried calling multiple times and they never call me back. I still do not know what is going on with the problems.
Homes are attractive and affordable with nice lot sizes. Great neighborhood location as well because it is surrounded by trees and farmland.
Beautiful homes and great price.
Trash sales staff
Besides our sales rep, everyone was very tentative and awesome to work with. Joey is the man!
Some thing are done with good intention but other things are off. Example, kitchen cabinets do not have door handles. I had to provide my own door handles. That is only one example. Construction meets a price break point, I understand the market dynamics. Minor changes would increase buyer value with little or no change in costruction cost.
I've already recommended Starlight Homes to my friends.
Constructed with inferior quality materials.
Starlight Homes met my expectations.
Great sales person, Jack Burlew, not a pressure sale but focused to find ways to get me into my home!
The move in process was great! My walkthrough associate was as knowledgeable, helpful, friendly and had everything addressed before move in. I love the home so far and haven’t had any issues!
Noticed after moving in some minor build quality issues. Like the cabinet molding was cut for a corner,but used on a straight piece. Dishwasher placement is slightly unaligned, etc.
Starlight Homes was fast, educated me a lot, and walked me through every step.
I like to have the front bowed door taken care of.felt at ease
My house was put together quickly, my rooms are not square, my a c is not cooling my house
Very easy process
The homes are installed with air conditioning vents that you can not buy at the store. You have to special order them and you can not replace them with any new style decorative vents.
Ease of the process.