The quality of the house was unsatisfactory. There were issues with the A/C unit leaking. This isn't something that should happen with a new house.
There are multiple things wrong with my house. They put dead sod in my yard and I requested it to be fixed multiple times, and I was told that they couldn't fix it. My yard gets flooded every time my neighbor runs their sprinklers. They sprayed concrete on my windows and their workmanship is poor quality. Flooring contractors came in and told me that the floor needs to be fixed, and I have not heard anything yet, it's been two weeks.
The housing build was pretty good. Other than some small things there were no problems.
Absolutely, I tried to get my brother to buy a house there as well, but they sold out.
Poor fit an finish across the entire property. doors do not shut. trash left in yard and poor drainage throughout.
This home buying process was easier than we imagined it would be. It was our 1st built home and we are so glad we chose Starlight!
The prices have gone up significantly since I closed and lock on the price of my home in January. With the interest rates being so high right now and the cost of new construction up as well, I would recommend to my friends that they look at older used homes with all the features included (blinds, garage door, toilet paper holder).
They're good but I had a lot of issues in lack of response and financing. The lot size was 10% less than was advertised to me.
Kim and Michele were both wonderful to work with. They were very open and informative. They were excellent at communicating. I recommend them both to anyone!
I had a great home buying experince!
poor quality of house, poorer communication with buyer, poorest service of your mortage partner
There are a lot of small things they missed. I still have things that haven't been done yet. I've had to fight to get screens put on my windows. The doorbell isn't working, my electrical outlets have dents in them, and the doorknobs had paint on them. I'm disappointed that they didn't care about the details. I wanted a new house. I didn't want to have to fix things after them. I shouldn't have to deal with these things in a new house.
Starlight Homes was excellent. They were very helpful. They treated us very well and were very timely. Everything was excellent.
Best staff I’ve worked with.
The purchasing process was a disaster. We had to beg for communication and information about the community and closing process. The home lacks basic hardware and appliances. Our street floods every time it rains and they don’t treat for bugs even when they say they do. We put in a lot more money than we anticipated.
Great builder. Building on schedule, closing on time.
It was an easy and seamless process, but found some difficulty with minor things like inability to contact anyone after closing.
I would gladly recommend Starlight Homes to anyone, Thank you all for the great service
Bad experience after closing
Good Quality Homes
No, I Would not like to leave a public comment or review.
We had a not so pleasant experience with Starlight Homes, from the Salesperson we worked with Malek to the Lead Builder Chris. We're still dealing with issues in our "new build" home that require attention. Today's customer service has taken 10 steps back from the customer service I'm typically accustom to. Businesses use to pride themselves on how well they took care of their customers, not today. Salesperson Malek's and Lead Builder Chris's response time lacks terribly, that's even if you receive a response, they do not make sure all things that need fixing are taken care of, they lock you in and basically move on. We're first time home buyers and were under the impression we would be heard, listened to and taken care of. This was not at all the case. Our grass was never maintained and we're dealing this issue today still because of it, our garage door still needs to be flushed, they're literally throwing houses up and moving on with no regard of how the work is done as long as it gets done, no standards. I wish Starlight Homes held themselves to a higher standard. I'd love to speak with someone who actually shows concerns. I have photos I'm happy to share as well.
Overall pretty satisfied; no major horror story issues - just a lot of minor problems that can snowball and add up. Things could have gone worse but I would have rather seen a more proactive approach towards providing complete information on the home, following up with home condition after move-in, and quickly resolving items that simply cannot be observed during a 30 minute punchlist walkthrough (MEP system functionality, appliance functionality, etc.)
We rented a home from Starlight in the same subdivision we just bought our new home. We bought the same exact model as we were renting. It seemed like a good value in the beginning until we observed the construction process of our home being built. We were surprised to find that not only have mortgage prices gone up excessively over the last year but also so has the poor quality of home that Starlight sells. This is a lose/lose for the buyer. For example, the master bathroom had (his and her) storage drawers on both sides of the sink, these are now gone. There were 5 total drawers in the master bathroom, now there are only 3. There are also fewer kitchen drawers. 3 fewer drawers replaced with larger ones. So it is close to the same sq. ft, but not as functional. Again, everything geared to making the home of cheaper quality even though the prices have gone up excessively. Also, the two main hallway lights along with the utility hall light are now on the same switch regardless is you enter the front door or garage. In the home we rented there were 3 separate switches and now there is only 1 switch that controls all 3 lights. This is very ineffecient as you will always turn on a light for a part of the home you are not headed to regardless of if you enter through the front door or garage entrance. There were also electrical outlets on all 3 garage walls in our previous Starlight home. Now there is only 2 plugs on the 1 far back wall. Starlight is cutting corners everywhere they can. They don't even put in towel racks or toilet paper holders, 2 things we had in the Starlight rental. Think about that for a minute, how much does it cost to put in towel racks and toilet paper holders?....2 items everyone needs. It is of little cost but speaks volumes about Starlight as a company. I would strongly recommend getting an inspector at the very beginning of your process should you make the mistake of buying a home from these people. There is shoddy workmanship throughout. They used several sister studs (2x4's that were cut and had to be supported with other 2x4's). There were so many my assumption is they buy them this way and hope the buyer doesn't notice. The plumbing in our 2nd bathroom was done improperly 3 times and was never fixed properly although it is technically up to code. That was a common theme from our inspector, he would tell me it is technically up to code but definitley shoddy workmanship especially compared to other homes in the area. The sales rep (Analia) was very nice in the beginning but after we signed the contract didn't do anything for us and was confrontational most of the time. Our real estate agent had the same experience with Analia and was shocked at how unprofessional and the lack of care Starlight has. Our real estate agent was also in the sales office with us on more than 1 occasion and was surprised at how impersonal upper management was to the point of even closing their door so they couldn't be bothered. The project manager was doing what he could and I could sense his hands were tied as the company cared more about profits that taking care of the customer. Our neighbor had a different project manager but a similar experience to ours. Being in business myself I assume the higher ups are getting a nice bonus as a result of keeping costs down....unfortunately it's at the buyer's expense. I witnessed this firsthand when we picked up our keys the day of closing and I talked with the head of the Houston division (Kevin). I shared with Kevin our concern about the master bathroom cabinets. He brushed me off so quickly and simply replied that he would pass it along. Really? as a General Manager myself in charge of a large group of people my job is to resolve things and make the customer happy. My clerk or admin can pass things along. What is Kevin doing in that role if he doesn't understand basic customer service. We just closed on our home, and I expressed a concern of dissatisfaction and he would pass it along. Also, it was extremely frustrating the lack of flexibility on the part of Starlight with the individual buyer. We noticed that Banyan tree the rental part of Starlight has pictures on their website of the living rooms having wood flooring instead of carpet. We inquired to have the same for our home (at our expense of course) and was told this was not an option. So, if you are an investment firm who buys 200 homes then you can have flooring instead of carpet in the living room, but if you are simply an individual buyer then we will not do that for you. So, I could have had the home I wanted if I wanted to continue to rent but if I buy then I have to tear up perfectly good carpet after I close and put flooring down. What a choice?? I also wanted to have all of the garage insulated (again at me expense) as we plan on using the garage as a living space. I offered to pay to have it done, I offered to put it up myself before the drywall was installed. There was no flexibility with anything. Every request was simply met with a NO! I would not recommend Starlight to anyone and would never consider using them again. Furthermore, in my circle of influence I will discourage others from doing the same. There are other options in Houston in this price range and in hindsight wish we had gone with another builder. Starlight happened to have homes in the part of town we wanted to live, but even if that's the case next time I won't make the same mistake twice.
They were friendly and accommodating.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Starlight Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys