They were very professional and communicated efficiently, and they gave product that met expectations.
Recognized Excellence - The whole team was exceptional.
Areas For Improvement - They didn't fall short of anything.
Areas Of Satisfaction - They exceed on the extreme attention to small detail, and were good at suggesting resolutions.
Additional Comments - They worked hard to keep everything on timeline.
I have referred this company; Square Deal to two of my relatives. I highly recommended them. (We were a bit nervous at first, when we had experiences in the past of bad construction works.) We had a great to Excellent experience with Square Deal. We couldn't be more please. Thank you guys!!
Communication - Excellent communication!! Luke was on top of this!!
Value - It was more than what we plans on in budget. Watching these crews works and see the effort they put into this bathroom remodeling. Gosh, it was worth every bit of the money they put into this. However, we demolished and preps the bathroom to saved us money. If demolish is not for you...i highly recommended the crews if i had much bigger bathroom or kitchen. These guys were excellent workers.
Areas Of Satisfaction - The ending, cleanest, how it turned out...i couldn't be happier.
Additional Comments - I highly recommended Square Deal Construction. They were outstanding and beyond our needs. I have to admit we were a bit nervous using them at first. Two reasons: Never heard them before, they were from out of town. 2nd: We didn't have hardly the equipment to do that type of shower works...onyx collection brand. They were one of the company does it. They had wider selection to look at. We normally don't hired construction company. We were very pleased with them.
Best contractor experience I have ever had. Considering the Covid era times, the delays etc I would not have wanted to work with any other company
Recognized Excellence - Whole team has great skills and work ethic
Areas Of Satisfaction - When difficulty in shipping and design errors happened they stepped up to their promise to make sure I loved the finished remodel
Additional Comments - I would highly recommend them and I am looking at doing another project and will call them.
Not only am I likely to recommend Square Deal Construction... I have recommended them to three neighbors who are considering home improvement projects.
Clean - At every stage along the way the previous work was cleaned up and hauled away so that the litter and debris didn't build up.
Safe - Terry's crew was good about their concern for our safety as well as their own. Every time I showed up on site their masks went on as I entered.
Respectful - Every worker on the team was both courteous and kind. They offered to lend a hand if I was moving something heavy. And they greeted us with a smile. When they needed to contact us, they used texts if the question wasn't immediate, and called us only when necessary.
Communication - We had a couple major miscommunications concerning the design of the kitchen, where it seemed the crew leader hadn't really looked at the design or didn't understand the installation notes - and didn't ask us before building. Consequently, the island had to be rebuilt, holes cut through the flooring in the wrong places had to be repaired, and the refrigerator housing had to be rebuilt. Fortunately, Square Deal took full responsibility and in the end the kitchen is exactly what we wanted!
Quality Of Materials - I took off a star here but the things that were questionable were not Square Deal's failing, but the cabinet manufacturer's (Design Craft). One cabinet drawer had to be replaced due to a crack, and another drawer unit with an fancy insert was replaced twice. One of our upper cabinets with an appliance garage was replaced twice before we got one that was made correctly. The sink we chose arrived with a crack that wasn't noticed until nearly installation time but Terry was able to get them to expedite a replacement.
Professional & Organized - Square Deal was a joy to work with. they gave us access to an online portal so that we could see pictures of the project in process, or communicate with both crew and office staff easily. They were also receptive to communication via text or cell phone when there were concerns, or issues that required quick action. They also put us in touch with materials providers who helped us to make our decorating choices. We borrowed endless flooring and carpeting samples, and were able to go to the countertop company to pick our top by looking at whole slabs instead of just small pieces. They were also willing to use materials vendors with whom we already had experience. They were very flexible and I think all parties involved who viewed our project felt proud of the final result.
Value - We remodeled the entire house, and I won't lie - I thought the estimate was really high. Then we started pricing the individual pieces and realized we were remodeling THE ENTIRE HOUSE!! Well, this is what we wanted to make our home the one we'll enjoy together. We asked for great quality, but not upscale glitzy stuff, just real quality materials. Ultimately, we got our money's worth. Our home is beautiful and feels rich, warm and welcoming.
Areas For Improvement - They were great. Used them twice and would use them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Square Deal Construction Company, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys