My insurance company always seems to find companies that fit the best for their customers. They provided us with South River and we are extremely satisfied with the work they have done for us.
Very good employees, I appreciated their Professinalism
They were great to work with. They were very prompt, and all of the employees were very courteous and friendly.
All of their flooring and plumbing was great. The scheduling and carpentry work need to be a little more professional.
Highly recommended and highly professional.
South River Restoration consistently performed above expectations. I would recommend them for any complex project.
Wouldn't use this company again. They didn't pay attention to detail nor seem to value our personal prosessions.
Absolutely exceeeded expectations. The water damage in my home was stressful and a bit overwhelming. South River helped ease the process and gave me one less thing to worry about. Thank you so much!
I am very happy.
They were very professional and we would use them again!
South River Restoration did an excellent job restoring my basement after it suffered water damage from a broken pipe. They restored it in a timely manner and were very professional. Thanks Gil and team for a job well done. We couldn’t be happier.
South River Restoration is a great company to work with. If there's an issue, they address it immediately. Their correspondence and keeping you up to date is phenomenal.
South River Restoration provides expert craftsmanship combined with prompt service and professional technicians. They did a great job.
We had used them about 10 years ago when the same problem occurred, unfortunately for us, from that job, I knew how they performed and I called them right away when this happened.
South River Restoration was professional and so easy to work with during a time when I was so stressed and anxious. I had never had a flood before and they made me feel calm and confident that things were going to be taken care of without a lot of effort on my part. The job was completed on time and I was amazed at how they took care of everything and explained the process to me step by step. I would certainly recommend South River Restoration! Well done and thank you!
The people that did the project for me they were all great.
They need to have a better handle on the employees and there is soMuch outside contractors important information gets lots learn to be more accountable for your actions and the people you employ
They did what they said they would do. They did it in a timely fashion and I was completely satisfied.
I have been working with South River Restoration for years and the entire crew is always so professional and helpful.
It was a great experience.
It was a simple process and quick. They came in and did what they needed to do and got out.
I would not recommend South River Restoration to anyone.
After the initial appointment where they installed the fans, dehumidifiers, and opened up walls / ceilings, I never got any additional communication from the South River Restoration team. They were supposed to notify me when they would be coming by our house to check on moisture levels, which they never did. I had to call South River multiple times to get an answer on when they would come by to check moisture levels. Each time my wife and I went by the house, we found that the circuit breaker had been tripped, leaving most of the fans off and indicating that no one from South River had come by. Once they finally came back to the house, they informed me that there was no more moisture and said they would pick up the equipment. They picked up their equipment on only one level of the house (they had put fans / dehumidifiers on all 4 levels of our house) and then were very unresponsive when I contacted them to get them to come and get the rest of their equipment. It took about a week for them to finally come back and pick up the rest of the fans / dehumidifiers. Very poor customer service / responsiveness but they did dry the house out.
Dependable, exacting, and efficient while meeting a tight schedule to get our home restored and functioning again.
South River was very professional and personable. They did a great job. They stated that they would do the job and they over-delivered.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of South River Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys