There are a lot of things I have to say about Smith Douglas Homes. I purchased a new home and expected to get a good home with no defects, but that was not the case. My wife and kids were the ones to go look at the home because I am a truck driver, and I'm always away from home. When they went to look at the home, they did say they liked it. They did not properly inspect the home to see the different defects, because they were not sure what to look out for. When I was finally able to go look at the home when I arrived, I saw so many defects, cracks were everywhere. I expected them to be willing to help and seal the cracks, but they refused. There were cracks on the garage floor, on the patio floor, on the driveway, and I believe they are cracks inside the house but covered up with vinyl plank floors. Also, I was being rushed to close and sign the contract by the Smith Douglas agent. She kept trying to force me to make a decision quickly, and constantly kept reaching out to me to quickly get the deposit for the home. She stated if I did not put down the deposit, the house would not be able to be held for me until I came back to town to come to see it myself. Furthermore, she even ensured that nothing would be wrong with the home because it was a brand-built home, and I sadly believed her. Because of all the pressure, I was forced to make a decision. After signing the contract I realized that the agent had us set to move within 2 weeks which was not enough time. I requested that they extend the time, but they did not want to, I had to fight to get an extra week to prepare to move and to be able to call off of work. I expected them to give us at least 2 months so that we could get things situated with our previous rented home. Not only that, but I then had a bad experience with the lender that they used, they stole all of my benefits and used up all of my money. Not only that, but I feel as if I was tricked several times and deceived between Smith Douglas Homes and their lender. You are not honest and transparent at all, the Builder gave me a lot of incentives that I could use for my benefits and the lender used all my incentives to get extra points without letting me know. I have excellent credit and expected my interest rate not to be so high. The lender manipulated my initial interest rate to bring it so high when I realized what he did and asked him questions. He could not answer me but said that the system was down, and he had to call me back. When he called me back and gave me the interest rate, it was not the same as the original. When my son looked at the papers that we had to sign, we realized the original interest rate was 6%. He raised it to 8%, and when we caught him, he used all of my incentives to bring it back down to 6% without me knowing. My home did not even come with a refrigerator, I could have used my incentives to purchase a fridge through the company, but the lender used them all. Linda stole my money, and the agent always rushed me to give her the deposit. I am disappointed and feel like I was deceived, how can I recommend Smith Douglas Homes to people who lie and cheat? The problem is that I thought because I was buying a new home that there would be no problems unless maintenance, but the house that I got was very disappointing and a mistake to buy. The lender's name was Charles Mattous, and he tricks people and still today he has never been able to give me my original interest rates, I had to find out what he did myself.

Yes, we would highly recommend to anyone looking for homes of this size at this price point. We downsized and moved from a high-end home, so we recognize the great value for the money that Smith Douglas provides. We also recognize the price point of the homes, what is included, what costs extra, and what aspects of the home cannot be changed as part of the build process.

As a Real Estate Investor with a few experiences on this file, we can say that we are high satisfied with the building process and the house quality. Great Job!

The process was very easy for us. Natalia listened to what we wanted and we found the perfect house for our family! If we had any questions, she was quick to get us an answer. She is still answering questions we have with a smile even after we have moved in.

Overall process was professional, the builder accommodated our requests and we were able to move in by the time they said we would be able to. The home was a higher quality than anticipated as well.

I would not recommend Smith Doughlas to anyone because I feel like they overcharged for a low-quality product that was built by unqualified tradesmen and construction managers.

Smith Douglas Homes did a really good job. There were some minor issues we had, but overall this is our first home we bought, and we are excited about it.

I was extremely satisfied with smith Douglas from looking at homes to we choose the model and now occupying it. Everything was done on time and with the highest quality. All the employees I dealt with wanted to make sure we were happy with our new home.

It is a great company. We are first time buyers and we are totally pleased with the process and the result.

We had been looking for a home for several years at this point. We moved due to employment relocation and found ourselves looking in the Raleigh, NC area. We toured several other new build communities but the value and customization options were far better in the Smith Douglas communities. We also felt that the sales representatives at several of the SDH neighborhoods were extremely welcoming and much more helpful than other representatives that we encountered with other homebuilders. While the process of building a home is stressful regardless, we did have a good experience and any issues that came up were taken care of promptly and communicated clearly. We felt that we paid an extremely fair price for our home and are very happy.

I possibly might recommend to a friend.

I believe the home is sturdy, and as such, I had many possibilities for the house, but the salesperson did not allow us enough time to make our decisions. My salesperson did not adequately help or coach me on the options, we had to rush. The sales rep did not respond after the closing, and my real estate agent had to reach out to her. She did not send me information on the HOA. I did not get a closing gift either. I am unhappy with my representative. The option sheet is complicated, and I was not coached on my options.

We had a great experience from beginning to end with the whole Smith Douglas team, builders and customer service side.
Grant kept us up to date on all phases of construction with photos and videos. Jordan explained all warranties, answered all questions and made sure we were satisfied with end result. Highly recommend!

The sales representative we worked with, Flo, was excellent.

I probably will not recommend, the workmanship is not good.

Easy to talk to , they’re very informative .

Smith Douglas has provided excellent service. Everyone is friendly and my experience was pleasant throughout my process.

I will recommend you to anyone who ask because of Cathi and Dakoda.

I have recommended Smith Douglas to a family member.

Enjoyed the process it was super easy and smooth

We love our home . Great floor plan . Built quickly and beautifully

Yes they do good quality work

There were some things that needed to be taken care of, but they told me that is just how they do things. I am paying a lot of money for my house, so I would like for it to be built with quality workmanship.

I would recommend Smith Douglas solely on the fact of the attentiveness we received from Bentley. He was genuinely concerned with our transition into our new home. Narda, on the other hand, was dismissive with little knowledge and made us feel insignificant during our purchase. I would definitely recommend Smith Douglas to a young first time homebuyer.

I enjoyed working with my project manager.

We love our house. And the quality is fantastic.

Smith Douglas Homes has great floor plans that suit any size family. The agents and contractors are professional, knowledgeable, helpful, and always willing to assist by answering questions. I enjoyed working with them on my new home build.

They very easy to go the process of buying a home

I do not recommend the salesperson who was with me, Melissa. When I asked for upgrades, I paid more than required without getting the upgrade. I asked for an extended closed in patio, but I didn't get extended, I just got a closed patio. She charged me $6,000 for something I didn't get. I asked for the extended patio, but it is just a normal patio. She stated that I signed the papers, but it was her responsibility to do the upgrades in the papers. I can't go word for word over the papers to see if my requests were put in the papers. I called her to do the changes before everything was completed, and she said she couldn't do them. Now I have to get the extended patio done with my own people.

Smith Douglas Homes built a good quality, solid house. They also communicated well with me throughout the building process, so we understood what was going each week.

We love our new house! The overall experience was very positive. The choosing of our The punch list at the end was attended to promptly and easily. Would buy another house from Smith Douglas.

Despite the many problems that we faced, we are still happy that we were able to purchase a home in this economy especially being in our early 20's.

I love the floor plans of smith douglas homes and the higher than average ceilings. the master bedrooms are a bit over large and closets, other than master are smaller than average.

From the quality, to the aesthetic to the in office and on site team, Smith Douglas met every mark. I highly recommend them as a builder and others who I mentioned them to spoke highly of them as well

Everything as described ahead of schedule!

This is rental property in Sanford. We haven't found any good tenant to rent yet. It is too early to tell if I want to recommend the builder to my friends.

Overall Smith Douglas was fine to work with. Our agent Richard was great; he communicated every step of the process and was there to answer any questions or concerns we had. Our finish date was delayed, which we had expected. The only issue we had was during closing. It was clear that they were trying to meet some sort of quota by the end of the month and really rushed us through the blue tape walk through and inspection process and said they would start charging us every day we delayed the closing, even though not everything was completed on the blue tape walk through. We wanted to wait until the house was actually completed to do our inspection, and they tried to charge us for pushing back the closing day, but Richard was able to talk to them and explain the situation. There was also an issue with the actual builder. The man we first met who was going to be building our house had been fired and replaced, but I believe some of the delay in building had to do with the first builder's behavior and lack of professionalism. Other than that, Smith Douglas has met our expectations.

The home was well built. But just stay on top of the agent that is assisting you. Make sure to have your own agent to fight for you.

The ease of the transaction and the various models available at marketable price points were good.

From our first model home tour all the way until our move-in day, everyone was so kind and professional. We had warm fuzzy vibes with the whole Smith Douglas team and would definitely recommend them to anyone we know!

Our sales rep, Courtney, was fantastic. She was very professional and friendly and was able to get answers to our questions in a timely manner.

Jeanette Westmoreland and Jordyn were helpful, informative and friendly. In general, the SDH team were very knowledgeable and often provided more relative and beneficial information. They were a welcomed resource to me when making my home purchase decisions.

I already recommend Smith Douglas Homes to all of my friends! It is a no brainer for the quality of production, communication, quick turn around and customer service I have received throughout this process.

They made it pretty easy to move in. It was pretty simple.

The staff is professional and goes out of their way to help all through the home buying process. The homes are well built and a great investment. It was a pleasure doing business with Smith Douglas Homes.

I’ve had nothing but a great experience.

We bought a new build, single family home at the end of 2023 (it was already completed). Everyone was very nice and listened to what we wanted while showing us houses. When we chose your house, they answered all of our questions and if we had concerns, they were quick to fix whatever the problem was. Would work with them again!

They were extremely helpful and kept us up to date along the way. They were giving advice and how to prevent future issues we may have.

Warranty system

Todd and Cam and everyone from Smith Douglas customer service has been amazing for me and my family. If we had any issues they made sure to fix it, and they made us feel a part of the family.