Well built home and more economical than other builders in area.
The process was fast and easy. The quality of the work is unmatched. My overall experience was great.
I had a broad enough selection options that the home felt like a custom built. Pleased with the finished home. I was kept informed throughout the build process. Any inspection corrections were addressed promptly. Would and have recommended to others looking for new construction home.
I really appreciate their service and transparency from the beginning till the end of the project.
The process from the beginning to the end was very easy. There were no unexpected problems and everyone involved was easy to work with.
Smith Douglas Homes has delivered the worst experience ever.
They were very generous, they gave us a lot of information, and they were patient. If you have problems with the mortgage the builder will help you with that.
From start to finish and PAST closing the Smith-Douglas people have been fantastic!
Overall we are satisfied with our home and the experience we had purchasing the home. We would recommend Smith Douglas but would also let future potential home owners know about some things to look out for on the construction of the home, as there were a few things that were done “good enough” but not with the highest quality care.
I'm just not pleased with the quality of the product.
They used high-quality materials in my home, and I would recommend them to anyone.
I would recommend a friend because I the homes are beautiful and I believe they are quality homes but will share my experience in hope they won’t go down the same path that I went through.
You can hear everything outside, the AC Fan very Loud, wholes on the Cement
When something is wrong, they give you one shot. Which is usually after 11 months to fix it. I would like to have more than one when something is wrong, so I can fix it right away.
Everyone was very nice and always professional I have recommended several people
They had a great sales agent and construction manager.
I was very happy with the building process. Working in this field myself, I fully expected to find things that weren’t up to my standards. However, I was very satisfied. Your builder runs a good neighborhood. Any complaints my wife and I have are very small and cosmetic and to be expected in production housing.
This has been the worst home buying experience. The people think they are above giving their phone numbers to customers which is unreal. The sales girl didn't even walk the home with us she was too busy. So much wrong with the home like it was thrown together at the last moment. And it's been over a month and still waiting for things to be fixed. The guys are now trying to help since Luke lied about getting things done.
I really enjoyed working with everyone. It was a smooth process. They updated me, communicated well, and let me know what was going on. They were there every step of the way.
As first time buyers, we had a great experience with Smith Douglas Homes. Everyone we interacted with was very knowledgeable and extremely helpful. Any questions my wife and I had were answered. The design and layout selections were our favorite part aside from finally moving in.
Had great pleasure working with Smith Douglas Homes. The entire process was streamlined and everyone was professional and courteous. Jim Bruner and Kim Shelton were great! My wife and I couldn’t have had a better experience with building our first home. Thank you!
Patty Rogers was absolutely a joy to work with. We looked at multiple other home builders and SD showed care and concern for HOME OWNERS not investment companies. They are a semi custom builder that allowed us to customize a great deal of our home. We spoke to one builder at another company that builds their homes exactly the same- colors everything and that is BORING. Just amazing work!
After closing, SD response to inquiries and repairs significantly slowed down.
I am undecided with recommending anyone to Smith Douglas. New home buying experience should be exciting and positive.
The entire process, from start to finish, was seamless for me. I received great routine communication from my Smith Douglas Homes representative at each step of the way.
Definitely recommend SDH
My house was not move in ready when I moved in. I am having to work with warranty to fix items. I have been in touch with the construction manager and I have not heard from him recently. He did follow up with 2 of my request. There were a lot of things that should have been done before closing. I will be submitting additional information as to what should have been done prior to closing.
My garage door fell out of the wall. I feel like the builders put people off. I feel like they rushed to build.
Smith Douglas Homes - Atlanta's customer service is very experienced. They are an open book. They tell you everything. What they say is done on time. I am very satisfied.
Building a home during the Covid pandemic was very challenging. However, Smith Douglas kept us informed during the entire process. There were many unforeseen obstacles beyond our or Smith Douglas’ control but they handled everything beautifully.
I feel like the craftsmanship is not very great. The representative was great to work with, but the builders and contractors could have done better.
Their attention to detail wasn't very good sometimes.
I WOULD LIKE TO THANK JEFF FOR COMING OUT TO FIX THE SIMPLE ISSUES THAT WERE FOUND ON THE OUTSIDE OF THE
The landscaping and the structure of the home are very good.
There were no major complaints during our experience with SDH. We are satisfied with our investment.
As long as April Watson is there and my home is still unfinished I will not !
The treatment of the staff was excellent and they explained everything very well
Communication from them during the build process was very limited. Numerous delays.
Smith Douglas is a home builder who tries, but ultimately comes up short of expectations. I fully understand that this past year has been an incredibly difficult one to be in the construction business, so my comments come with the understanding that materials and labor were tough markets for the duration of the build.
From the beginning, after months of waiting for my lot site to open up, it was all of a sudden a huge hurry to get a deposit... This was in August. Now, Smith Douglas is not a custom home builder, they build cookie cutters, and if you want a custom house you have to go elsewhere and pay custom house money. What I found very strange, however, was that they would install LVP flooring all over the first story but the only flooring option for the upstairs was carpet (aside from the rolled vinyl in the bathrooms/laundry). Otherwise, the options available are about what you'd expect from a neighborhood builder. We had a completion date set for January 20th at that time, which seemed very reasonable and realistic given the pace of construction in the neighborhood. They didn't even have a slab poured until the week before Thanksgiving, some 3 months later. This, of course, made that timeline slide considerably... Which was very frustrating considering that I had made living arrangements consistent with the purchase agreement timeline. But... Labor and materials are hard.
Once the slab was poured and the walls were up, a simple walkthrough would tell you that the framing crew was very good. This was confirmed when we installed LVP flooring upstairs and the walls were square to within a quarter inch across the house. Well done. Walls went up quickly and correctly, and progress was pretty steady from that point on through completion, though a late hiccup slid closing another 10 days to March 14th, nearly 2 months behind schedule.
This is the part where I scratch my head... The finish work was very poorly done. On the morning of closing we did a final walkthrough, and of course one would expect there to be a few things here and there to touch up... There was zero effort made prior to that walkthrough to take care of any of the obvious gouges in the wall or paint on the floors. The final walkthrough with the customer shouldn't be addressing big obvious stuff, rather the little things that were overlooked by a touch up crew. The things we found other than little wall scrapes/gouges include:
Paint tracked all over the floors, both the vinyl plank flooring downstairs and the carpet upstairs. Not just a spot or two here and there, I'm talking EVERYWHERE. Literal smears from the bottom of shoes all over. Edges where the floor meets the trim have trim paint pretty much all around the perimeter of the first story and in the bathrooms upstairs. Had I been keeping the carpet upstairs, I would have been even more upset because I'm not sure that (along with a couple of rust stains we found) would have come out. Why would they have paint on the floors? Because they painted the trim after they installed it. That's very much out of order, and incredibly poor practice.
Flooring cut improperly... In both bathrooms upstairs, the vinyl flooring was cut such that there was a large gap at the base of the vanity. In the master closet, the carpet was cut short in one corner. Their fix for the vinyl was to shim the trim to cover the gap, so now the trim in both bathrooms looks uneven, but it's not something that jumps out at you. I didn't ask for the carpet to be fixed because I was ripping it out to replace it with the flooring the builder wouldn't install.
Drywall seams were poorly done, there were very visible lines in several places where the joint compound wasn't properly feathered or sanded down before painting. There's no such thing as a perfect drywall seam, and most were done just fine... But there were a handful of places that needed fixed.
Door trim cut a half inch above the floor.... Again, done out of order. They trimmed the house before the floors went in, then painted it. Because of the order the work was done, we have trim that doesn't fit, looks bad, and paint all over the floors. These are all very preventable if you just do things the right way, and it doesn't cost any more money to do it right.
The railing in the stairwell - I paid something like $1500 to have a short wall in the stairwell replaced with a nice open oak railing with metal posts. On walkthrough day I asked if the railing was going to get a finish put on it, and was then told that it was finished. So I walked up closer to it, and there was dried finished dripping down all the metal posts. So not only was the finish poorly done, but it wasn't even cleaned up.
Most of the first month I've spent in my house has been spent trying to make the house look nice inside. If the finish work was done as well as the framing, this house would be great. But the finish work left so very much to be desired.
I would definitely recommend them to my friends.
Smith Douglas is a good builder
First time buying a new build property, could have been smoother with better communication between developer, contractors, and mortgage company. Had to pay a penalty for not closing on time and yet over three weeks after closing, still dealing with issues with the property that should have been completed before closing.
Sam Fulmer was knowledgeable, patient , courteous and always reaching out to see if there were any problems or if he could be of any assistance. I appreciate that he takes the time to listen to concerns and try to get them addressed as quickly as possible.
They put a bunch of cheap appliances and faucets on the house.
They are very helpful.
Our experience with SHD has been very positive, in particular with Jeanette Westmoreland hat has been behind all the process, keep us informed of all issues related to the construction of our home.
They handled the project with professionalism and care. They also demonstrated to me that they wanted to see us in our home and they did everything they could to make that happen.
Actually, before we closed on our home in Dalton, we gave info about Smith-Douglas homes and the Collington community to our neighbor in Cartersville who expressed interest in moving.
Flo is great about following up regarding any questions I have. She is knowledgeable, friendly and easy to contact. Matt takes time to explain and take care of any construction issue that is covered under the warranty.
It was a very bad experience overall. I went through three sales people and 2-3 project managers. They have a high turnover rate. The projected closing was July 2021 and I closed March 2022.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Smith Douglas Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys