Home wasn’t ready by closing with repairs. Seems as though team is stretched thin.

I am please with the service. I was informed throughout the process from to finish.

I had looked for a year to buy a new home as retired now and love the Eatonton Area

Our master closet rods weren’t installed properly. About 1/2 of the rods fell after we had been here a week. Several of the screws weren’t in studs and the anchors were too small for a closet system.

Great neighborhood and beautiful homes

Yes. Darrin has years of experience bringing insight & thought in assisting you with building your dream home.
Zach is professional, educates on the fundamentals of your new home, & informs you of proper maintenance to continue to care for your home. He was very kind to answer questions after the close date as well. I was unaware of how GFCI receptacles work & are connected in my laundry room.

Loved our project manager Landen through the process so would recommend solely on him. Rikel the builders agent on the other hand was extremely difficult to work with and constantly gave incorrect information and also inserted our selections wrong, and stated our name as a client in bad taste to our neighbors.

I gave it a rating of 4 because several happened after I had already moved into the home.

From the design with Jen to the pre drywall meetings and final walk through with Tiffani to moving in and living there, everyone from Smith Douglas has been great and transparent! There were delays but throughout everything, the team has kept customer service at the forefront.

Chris, the builder, truly went above and beyond throughout the entire process. He didn’t make the experience feel transactional or like he was just doing his job. He was personable, attentive, and clearly takes pride in the homes he builds. His positive attitude and willingness to answer questions or address concerns made the entire experience much smoother. I truly appreciated his professionalism and dedication.

This is tough for me to answer. On the one hand, the home was completed on time and budget. On the other hand, the build quality left something to be desired, and the post closing punchlist seemed to drag on and on. Whether I would recommend SD or not would depend on what priorities the individual had and it would come with a heavy dose of setting expectations.

As a first-time homebuyer, I feel like the process was rushed in the beginning. I wasn't aware of several options when it came to designing my home.

Exceptional sales service, and the building manager, Tiffany, was extremely knowledgeable about construction—especially helpful for us as new homeowners.

The people that work for smith Douglas homes are amazing!!

Jay and Raquel have been absolutely wonderful throughout this process. They were consistently helpful, patient, and responsive, always taking the time to answer our many questions and walk us through the construction progress. They welcomed our visits, addressed updates and concerns thoughtfully, and did it all with a positive attitude and a smile. We are truly grateful for their support and professionalism.

We have been in our Smith Douglas home for about a month. I wanted to give it a full month before offering a review of the company, the home, the process, and how they fixed any issues we discovered.

When we built out last home which was in Minnesota it turned out to be an awful experience. The builder didn't stand behind their work and got less responsive as time went on (despite major issues). I can share that we did not have the same experience with Smith Douglas. From beginning to now the experience has been amazing.

Our journey actually began mid-September when my wife and I flew to this area to view homes on the market. We had over a dozen homes on a spreadsheet with the Cantigny Park development being the last one to visit. Visiting those dozen homes, disappointment after disappointment, we were really hoping this one would be "The One". Along with our amazing agent, Tucker Felts, we met with Smith Douglas representative Viva Aldrich. Viva was really amazing, walking us through a couple of homes and talking through all the options. That was on a Sunday afternoon.

After visiting one other development that popped up at the last minute we decided - we should meet again with Viva on Monday and get serious about this opportunity. She took us through the options, designs and pricing. We worked the deal with the lot we wanted and signed.

Because we were moving from Minnesota we had to go home and start packing and put out home on the market. Viva took care of us through the process, keeping us informed and helping us as we changed our mind a time or two on some things.

When it came time to inspect and move in another person was brought into the mix, the construction supervisor (I think that's his title) Stayce. He has been nothing short of amazing as we've continued through the process. As minor things have come up he's been there for us. Friendly, kind, understanding and accommodating.

Our experience with this home has been awesome. I highly recommend Smith Douglas for the quality of the homes, the people who take great care of you, and the fact they really seem to want to make their customers happy.

We love our home and Emily Street was amazing to us.

The process was very smooth from start to finish.

We are in love with our new home, everything we chose to put into our home has exceeded our expectations!

It was difficult to get documents from them. There are some things like the paint cracking, and I am seeing little holes in the paint, and a line in the ceiling beam.

The reason I would recommend Smith and Douglas is for a few reasons, but mainly because how easy it was to work with Eric and Grant. From the first day we meet Grant he walked us thru everything we needed to know about the process, answered any questions we had and once we sat down and built the house (which was most stressful part because we were so indecisive) we didn’t have to do anything really afterwards. Eric was one of the most enjoyable things about building this home because he is one of the most stand up, honest and want to make sure your as happy as you can be kind of guy that I’ve ever meet. He’s professionalism on the job that he displays is fantastic, the knowledge he has of building the house is fantastic as well. Another great thing about Eric is no matter what he wants the homeowner to be happy and he will do whatever he has to do to make sure that at the end of the day everyone in the neighborhood is happy with the home! That man needs a raise for sure!

My overall experience has been very sad, disappointing, and regretful. I felt backed into a corner and almost forced to continue with this builder. If I could redo it I would not have continued the process with this builder.

Everything was good.

Smith Douglas Homes - Houston was easy to work with, had an honest approach to moving from out of state, and they did everything they said they were going to do.

The service is excellent and the quality of the build is superb.