Engadgement up to and after the sell from Laura and the builder manager. Very supportive.

A lot of issues with communication with the leasing agent. I was getting inconsistent information.

The value for the home is great. Spacious and open.

Yes. I would recommend this builder and style of homes instead of cookie cutter houses. The detail in each house is great.

Smith-Douglas homes was easy to work with. They provided feedback for every question we had. The quality of their workmanship is good. They seem to genuinely care about the experience of prospective buyers and actual buyers alike.

Dakoda, Kim, and another gentleman that work for Smith Douglas Homes have been excellent resources. There was this one fellow that stopped and actually asked if he could help us, and he hauled a bunch of heavy stuff out and put it in my car for me.

There was just not enough communication, they didn't give us stuff, forgot to give us stuff, didn't fix stuff, they didn't install our garage door until the day before we closed.

Rayna Jepson is the best. She helped make the experience easy

Good customer service

Lisa and Jake were super helpful and understanding (they continue to be) We had a great experience with them going through the build/buying process.

Ensure the contracts match the house plan

Unfortunately, many issues had arisen throughout my journey in working with Smith Douglas Homes. Nearly all of the problems that were encountered could have been easily solved if the team just took their time in reading and confirming documents and having clear and respectful communication with the client. As you likely already know, there were a large number of amendments made to my contract during my home buying process and I am 100% certain that more than half of the amendments that were made to my contract could have been prevented by the team simply taking their time and providing clear communication to the client. Mike Neely was my salesperson during this process and although that were the case, I truly do not believe he should take all the blame for what occurred. I was well aware of the excess pressure and timelines Mike was under during this process and regardless of who was in that position, mistakes would have been made. Timeliness is very important in any and almost every field but efficiency and trust are sooo much more valuable. Ultimately my main feedback would be to mindful and refrain from excess pressure on your staff at the expense of their accuracy and relationship with the client. My hope is that you all will use this opportunity/feedback to re-prioritize your goals as a company with instilling a healthy and supportive relationship with clients that ultimately has a huge effect on your reputation than the financial compensation that comes with this business. All in all, I am still very grateful for my new home and would like to thank each and every individual for their role in it coming to fruition.

I think the quality of the home is 4 stars.

I would highly recommend SMITH DOUGLAS HOMES-ALABAMA TO FAMILY & FRIENDS

My experience was great; both Lisa and Jake found the subdivision. They were helpful and kind. The house is built to satisfaction, and we have thoroughly enjoyed our first few weeks in our home. We hope one day we have another opportunity to purchase another Smith Douglas Home. I appreciate the quality and love the home.

Their pricing was fair and competitive for the quality of the home.

The building process and the workmanship was wonderful. Dealing your with your lender, attorneys and office was not fun.

Zach answered our questions, and explained everything well.

Everyone I worked with was amazing. All my questions were answered timely and I felt confident about my new home.

Suzette and TJ were really great. They were patient, answered all questions, and they were just great over all.

My experience was okay. I purchased my house with cash. Some things were supposed to be fixed, but they haven't been. The sod is 12 feet from the house. Some things went well, and some things did not. They skipped my house with sod, but everyone who closed after me got extra sod, and the lady who closed before me doesn't have that issue. We've been calling about the heat, but they haven't returned our call. I spoke with the contractor, and he is supposed to come back and fix the caulking, which is thinning, but he hasn't come to fix it yet. I feel that they did a poor job because we paid cash for the house, so they aren't fixing anything. Certain stuff I get, but some I don't. When you close, you are on your own. I've only been in the house for a month.

It really depends on the builder. The homes are fine, but it depends on the builder that is building them.

It takes a while to get things fixed. There were things that didn't come put together.

The home specialist, Michelle Reyes was amazing! She made our family feel welcome and she was very knowledgeable. You could call/text and she would answer in a timely manner. Our family valued her explaining the entire process and putting us at ease.

Like the attention to detail

Have totally love my experience of working with Smith Douglas. Jeanette and Kathy are GREAT.

We would absolutely recommend Smith Douglas Homes Atlanta. The whole process was smooth and we always felt informed, supported, and taken care of.

The quality of the home is not quality. They were supposed to refund me $215.00. They made the promise before I closed. I still haven't received my $215.00. They had to do a home inspection three times because they didn't fix what they were supposed to fix, and they waited till the last hour to get it fixed, so they owe me $215.00. Then the quality home is just not a quality home. But I understand that these are budget homes. I'm used to a high-end home.

Outstanding personnel that assisted us and met our every need. Tamra and Danny are great representatives of the company and were very helpful in assisting us whenever we needed it.

There seems to be more options than other builders, which is a plus…but our experience as a whole did not live up to the hype presented by the selling agent.

I had a fantastic experience..The builders were professional and they were incredibly transparent, easy to communicate with, and always kept me updated…

I am just satisfied, and I am happy so far.

Linda Keller did a great job. She and the other female representative have been a tremendous help in the process of purchasing my home even after being in my home.

While the home has great curb appeal, the interior workmanship has been disappointing. As a new homeowner, I didn’t expect to deal with issues so soon, flooring defects, HVAC problems, a damaged door, and concerned areas in the ceiling. Overall, the work feels rushed and below the standard I expected.

This is my third new build home in North Carolina, quality definitely an upgrade.

Jessica Flaig was awesome from start to finish with the process

Our New Homes Specialist Adam was fantastic! From the 1st day to the end, he was very helpful, polite, professional and always quick to reply. Just when we didn’t think things would work out, Adam stepped in and it all worked out perfectly!

Everything!!!!! We really love the open house Floor plan!!!!! Make's everything look really modern!!!!! ☺️

Kizac washington was very nice when showing the house very knowledgeable and if he didn't no the answer he would get back with us .

My Tawana) was very knowledgeable and walked me thru the process and made sure all my questions were answered. No pressure at all. Showed me three other available models the same day. Circled back to the one I liked BEST, I own it now and am VERY Happy.

Smith Douglas Homes (specifically Jeanette, Kathy, and Andrew) were knowledgeable, helpful, organized, and friendly. The price of the house was perfect and the quality is excellent. They made the building process a breeze.

I loved the value for the quality of the home I received! I could not find this amount of personalization for the price I paid with any other builder in the area.

They were very responsive, easy to work with, and made the process super easy and fluid so we did not have any delays or hiccups.

They were great.

The contractors assistant that was doing the walk-through before we signed our final copies said that he would come back and fix the chunks of missing concrete. Haven’t seen the young men show back up yet !!??!!??

The whole experience was really good. Sherry, who I worked with, was very helpful and answered all my questions.

SDH was always responsive. In most areas, the house was as shown and ordered. There were a couple items that could have been more quality workmanship. I am satisfied with the house.

Builder team, yes would recommend but office team I would not recommend

I was buying from out of state and I was kept up to date on each and every step.

I love my home.