The experience working with Smith Douglas Homes- Alabama was really good. Jennifer, Dana, and Brent were really sweet and kind and helped answer any questions me or my husband had.

I love the people I’ve worked with. Steven has been phenomenal in responding to all my questions and he was extremely thorough in his explanation of everything. The only thing I am disappointed in is the quality of the flat white paint used. It is simply put, “terrible”. It chips off and you can’t clean it. I also have already noticed that the baseboards feel like construction paper and are already looking terrible from mopping my floors. There is no way these are real wood. I’m going to have to go through and replace them and have already started painting my walls.

I’m likely to recommend SD because we received excellent and timely service. Communication was open and friendly and the project stayed on schedule

Unless you work with a different lender, I would not recommend Smith Douglas to anyone. The entire buying process was unnecessarily stressful and disorganized due to the preferred lender.

I love our home but some practices feel intentionally deceptive. Id likely tell them to go to another Smith Douglas neighborhood.

The Smith Douglas people were extremely helpful, courteous, and eminently qualified!

Beautiful houses, nice communities

The whole process was smooth and easy.

My experience was top-notch. I had no clue about the process and no realtor, so they walked me through everything. If I had any questions, I was welcome to call for clarity.

My experience was very smooth. I appreciate Brittany and Hunter!

Honestly the people we've encountered in our build process and now with the warranty issues (all minor) have been great - friendly and knowledgeable. We see the builder and the sales agent from time to time and they are still friendly with us.

My issue is that Smith Douglas Homes didn't properly installl the sod. The grass is terrible. I have been trying to contact someone and I haven't heard back.

I am very pleased with Smith Douglas at this time. I had an issue with significant damage to my driveway. Smith Douglas addressed my concerns and were able to accommodate me. I am very pleased with the customer service I received from them regarding this issue. Jonathan was fantastic throughout the entire process. He answered all my questions, he always kept me updated on what was going on, and was very professional. Because of this customer service I would consider buying another Smith Douglas Home in the future.

Yes. We highly recommend SDH to anyone seeking a new built home.

The speed of the build; the quality of the work; the building site manager’s attention to detail (Bentley made a particularly positive impression with his competence and thoroughness).

Overall a very good experience. No major issues or concerns.

Overall it was a great process. Very smooth.

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Great People! Michael is amazing!

We are very happy with our new home. They are very attentive and knowledgeable. Answered all of our questions in a timely matter.

Very poor workmanship on drywall and flooring.

What I loved the most about my experience was the one-on-one attention I received from the SDH staff. I first visited the Austell home sight in January of 2025. I met Khalilah Harrington and from that day through closing (even beyond!) I felt like I was the center of attention. She kept me informed, updated and in the loop of everything that was going on as my home was being built. She helped me make design decisions and gave her honest opinions about the options I was considering. She was in constant communication with me, the preferred lender, my realtor and the builders. She even would send me videos and pictures as the builders progressed. I honestly don't know if I would have chosen SDH if it were not for Khalilah's professionalism, patience and focus. She definitely is reason my experience was so great!

The knowledge of the contractor Hunter and Tony, the salesman who helped us throughout the entire process. They did an amazing job.

The customer service was amazing, as far as all the Representees. The properties were very well built and very efficient. I just highly recommend them to look at Smith Douglas Homes where you can invest and live.

It was a great experience. Everything went smoothly from beginning to end.

I am likely to recommend Smith Douglas Homes to a friend because they've met all the needs that I have, very good quality building and the people were nice to work with. There are a few issues around the house, but nothing major.

I love the attentiveness, professionalism, excellent customer service, top tier communication, support, guidance from the staff! The building incentive's, wonderful quality home and at a great price!

I appreciated the continuous communication and transparency from this team.

Absolutely, without a doubt !! So far, our experience with
Smith Douglas has been exceptional.

The process was so smooth and easy and Kita was always there to assist if necessary. The builders were also extremely professional and Connor ensured I was satisfied with my home prior to closing day.

I would recommend but would tell people to be careful on the punch list

The contractors, Chad and Gabe, were really good. They were able to answer all my questions and were respectful of property. l like that Smith Douglas Homes does routine checks and even outside of that, they will still come out if I need them to check something.

Poor workmanship. Have holes on top of kitchen cabinets.
Underside of cabinets not painted. Kitchen Islsnd bottom wood is swollen. Paint if poor quality. Repeatedly ask to have this repaired but went into deaf ears.
GARAGE FLOOR extremely stain with some sort of glue.
Left debris of moldings in garage they did not throw away
Did not do all the paint touch up as per customer and builder inspection
A few doors where hinges are located were not painted

Smith Douglas Homes has good people, and they do a great job.

Chad was one of the construction manager over my property and he was awesome, patient and understanding! 1000/10 Chad!

The design of the house is beautiful. It was well-made. It is a beautiful home to live in.

I would recommend Smith Douglas to my family and friends.

It’s been 2 months and we can’t get our mail to our house and no one wants to help us with the issue.

Mike the salesman is awesome. He was very informative, kind and passionate and eager to help with issues from our lender. I love my home, some minor things, but that's OK. Everything can't be perfect.

I am likely to recommend Smith Douglas Homes to a friend because it was cool, quick, and easy pretty much!

All representatives were straightforward and responded promptly. Nice and courteous, and answered all questions. Nothing held back. They were straightforward.

Incredibly easy process and easy to work with. Richard and Cole had answers to every question I had.

Professional, knowledgeable, friendly, and open to feedback.

SDH team were overall awesome in service!

I was impressed with the quality, efficiency, and communication.

Finish the garage. Have more spacious living room area for full furniture and bar chairs. More functionality in bathrooms and closets.

It was a pleasure to work with them. We are enjoying our new home.

Smith Douglas Homes - Nashville provided great service. The personnel are geniuses.

I think the best thing that could be done, would be to increase or allow direct communication between the Builder and customer without having to go through a sales agent, especially if a customer requested it, simply because some of us, like myself, have experience in construction, therefore allowing for better communication and understanding whereas having to go through a middleman can cause confusion, delay communication, and things may not be translated and understood the same. Especially important in relation to third-party inspections and time sensitive matters.

Some flexability in choices with selections but not all of what I wanted. A lot of choices are either/or. Contract is very strict and needs to be studied very carefully before signing. Lots of particulars that definitely favor the builder such as using their attorney and title company(which SDH has significant ownership in) and fees for date changes,etc.. Also homeowners need to be aware of their complete vulnerablity with the HOA while under the control of the builder. I saw ammendments to the HOA covenants after I signed my contract.