The overall process was easy. All the staff were friendly and helpful. The contractors were good and quick to help you during final walk through marking anything that needed fixed before closing.

Coming from a construction background, having only one walkthrough blue tape punch out inspection was not sufficient as corrections were band-aided instead of repaired or replaced, what repairs were conducted were cheaply performed and it shows, concrete slab for foundation is not square with brick ledge leaving a 1-2” overhang of concrete foundation protruding, walls are not square, caulking used to seal gaps at toe board trim and door frame trim, paint on walls is very thin, Sheetrock tape line and imperfections show through tremendously, definitely a cheap built house with the cheapest labor used. Not a terrible house just not a house that I’d want to be in for the next 30 years.

Everything went smoothly with Smith Douglas Homes. When I first started looking for homes, I spoke with the office agent, and he was ok. Two weeks later, he left for a different job, but provided me with his replacement's contact information. I spoke with this agent, and he was able to answer all of my questions and was very professional and responsive.

The builders are very knowledgeable and efficient

Price, value. Knowledgeable, helpful staff!
Lara and Johnathan are the best!

Overall, it was a great experience.

Still touchups that need to be fixed. Lawn sod had to removed and replaced during move.

If I wanted an Ethernet cable added to my house or wanted a little extra upgrade, because my house (base model) could not be modified in any other way even if I wanted to spend the extra money.

In my initial walkthrough. I addressed my concerns and the needs to repair. On my initial closing day, the house was not completely READY. Junk was in the yard,broken piece a chunk of masonry on the front porch was broken. Air flowing floors still remain. Repairs were still needed in the garage.

Smith and Douglass I spend over 10k to get into this house. Your follow through lacks and I can almost foresee that I may get the items I need repaired.

Smith Douglas Homes - Houston walk us through everything. They were always in touch and anytime we had issues, they were quick to resolve them. They are the most responsive company that I have worked with. It was an easy and flawless experience.

Smith Douglas was easy to work with and helped lay out options well. I would recommend them to others.

When I got the place, it was nice, and they did a good job. The only issues that I had were more on the subcontractors work with the doors not latching and the paint job. I think Smith Douglas Homes could vet their subcontractors more deeply to make sure that they are doing what they are supposed to with the homes.

It was timely. It was done in a timely manner. Everything was professional. I was always kept informed.

Jim and Kathy were instrumental in making the process of building our home a smooth and positive experience from start to finish. Their attention to detail, responsiveness, and genuine care ensured that everything was handled with professionalism and integrity. Even after settlement, they continued to be helpful and proactive in addressing any issues that came up, showing their commitment to quality and customer satisfaction. I’m truly grateful for their support and dedication—thanks to them, we feel confident and happy in our new home.

Be more transparent about HOA

I absolutely loved working with Lara. She made my buying experience easier. However, I would not recommend a Smith Douglas home only because the builder does not sod the entire back yard. Paying $10K for a lot premium and not having the entire back yard sodded is not acceptable. Especially when you must pay a lot premium. On top of that, with all the heavy rain we experienced, all the grass seeds and straw washed away - leaving my back yard muddy.

We worked remotely with Smith Douglas Homes from Phenix City, Alabama. My brother served as my advocate here in Broadway.

I do not like the procedures they use.

I would refer smith Douglas

Back 1/2 of lot was a mess at closing. Will take almost $3000 to fill, grade and remove stumps, etc.

The experience working with Smith Douglas Homes- Alabama was really good. Jennifer, Dana, and Brent were really sweet and kind and helped answer any questions me or my husband had.

I love the people I’ve worked with. Steven has been phenomenal in responding to all my questions and he was extremely thorough in his explanation of everything. The only thing I am disappointed in is the quality of the flat white paint used. It is simply put, “terrible”. It chips off and you can’t clean it. I also have already noticed that the baseboards feel like construction paper and are already looking terrible from mopping my floors. There is no way these are real wood. I’m going to have to go through and replace them and have already started painting my walls.

I’m likely to recommend SD because we received excellent and timely service. Communication was open and friendly and the project stayed on schedule

Unless you work with a different lender, I would not recommend Smith Douglas to anyone. The entire buying process was unnecessarily stressful and disorganized due to the preferred lender.

I love our home but some practices feel intentionally deceptive. Id likely tell them to go to another Smith Douglas neighborhood.

The Smith Douglas people were extremely helpful, courteous, and eminently qualified!

Beautiful houses, nice communities

The whole process was smooth and easy.

My experience was top-notch. I had no clue about the process and no realtor, so they walked me through everything. If I had any questions, I was welcome to call for clarity.

My experience was very smooth. I appreciate Brittany and Hunter!

Honestly the people we've encountered in our build process and now with the warranty issues (all minor) have been great - friendly and knowledgeable. We see the builder and the sales agent from time to time and they are still friendly with us.

My issue is that Smith Douglas Homes didn't properly installl the sod. The grass is terrible. I have been trying to contact someone and I haven't heard back.

I am very pleased with Smith Douglas at this time. I had an issue with significant damage to my driveway. Smith Douglas addressed my concerns and were able to accommodate me. I am very pleased with the customer service I received from them regarding this issue. Jonathan was fantastic throughout the entire process. He answered all my questions, he always kept me updated on what was going on, and was very professional. Because of this customer service I would consider buying another Smith Douglas Home in the future.

Yes. We highly recommend SDH to anyone seeking a new built home.

The speed of the build; the quality of the work; the building site manager’s attention to detail (Bentley made a particularly positive impression with his competence and thoroughness).

Overall a very good experience. No major issues or concerns.

Overall it was a great process. Very smooth.

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Great People! Michael is amazing!

We are very happy with our new home. They are very attentive and knowledgeable. Answered all of our questions in a timely matter.

Very poor workmanship on drywall and flooring.

What I loved the most about my experience was the one-on-one attention I received from the SDH staff. I first visited the Austell home sight in January of 2025. I met Khalilah Harrington and from that day through closing (even beyond!) I felt like I was the center of attention. She kept me informed, updated and in the loop of everything that was going on as my home was being built. She helped me make design decisions and gave her honest opinions about the options I was considering. She was in constant communication with me, the preferred lender, my realtor and the builders. She even would send me videos and pictures as the builders progressed. I honestly don't know if I would have chosen SDH if it were not for Khalilah's professionalism, patience and focus. She definitely is reason my experience was so great!

The knowledge of the contractor Hunter and Tony, the salesman who helped us throughout the entire process. They did an amazing job.

The customer service was amazing, as far as all the Representees. The properties were very well built and very efficient. I just highly recommend them to look at Smith Douglas Homes where you can invest and live.

It was a great experience. Everything went smoothly from beginning to end.

I am likely to recommend Smith Douglas Homes to a friend because they've met all the needs that I have, very good quality building and the people were nice to work with. There are a few issues around the house, but nothing major.

I love the attentiveness, professionalism, excellent customer service, top tier communication, support, guidance from the staff! The building incentive's, wonderful quality home and at a great price!

I appreciated the continuous communication and transparency from this team.

Absolutely, without a doubt !! So far, our experience with
Smith Douglas has been exceptional.

The process was so smooth and easy and Kita was always there to assist if necessary. The builders were also extremely professional and Connor ensured I was satisfied with my home prior to closing day.

I would recommend but would tell people to be careful on the punch list