The houses could be better built, there were several flaws in the interior of the house where Sheetrock was cracking in the ceiling between the door and hallway. There was a very thin spray white paint done in the interior of the home. When they were building the house they had the wrong color brick on our house, got mixed up with the neighbor across the street. My cousin rode by to see our house being built, sent us a picture, that’s when we noticed it wasn’t the color we picked out. They tried to deny it, but finally admitted it was wrong, and had to tear off the wrong color brick and put the right color on.

I have questions about build quality.chipping of paint in the dining area and other places, wrong type of sealant in kitchen and bathrooms, traces of black paint on toilet seat that won’t come off. Shower in primary bath came with nothing but a nozzle and spigot and nowhere to hang anything in the shower. Splotches of white paint throughout the house on the floors. Wrong sealant is cracking on kitchen sink is cracking. Overall, poor attention to detail.

Not everyone from Smith Douglas Homes seems to be on the up and up.

The HOA fees are not very affordable, and the contractors are difficult to reach and consistently deliver poor-quality work.

I highly recommend Smith Douglas. We are so happy with our new home, and they have kept every promise they made.

Smith Douglas Homes did everything possible to make our family's dream come true. They put us in a great house, and we love it. It's in a great location, and we loved how they worked with us and did everything to help us.

The whole staff from Smith Douglas Homes was very professional and friendly, and they addressed every concern that I had. They made the process super easy.

Smith Douglas Homes definitely does a good job.

We have only been in our new home for a little over a month and have already needed multiple contractors to return for repairs involving flooring, cabinets, carpet, windows, roofing, landscaping, pest control, and carpentry work. It appears several jobs were rushed and not fully completed correctly the first time, requiring follow-up visits.

The positive experience has been our point of contact, who has been responsive and has ensured all contractors return to address the issues we’ve identified. The challenge has been scheduling these repair appointments around our work schedules so someone can be present for access.

Its smooth process, helpful - accomalodate our needs.

My experience was very pleasant working with this builder. The construction supervisor was very forthcoming about what to expect and easily answered all my questions.

Overall, we have had a good experience working with the SDH team.

They need to focus more on quality instead of quantity.

Didn't clarify caveats of choosing laminate vs granite. We lost crucial-usable inches on our breakfast bar by choosing laminate, but we didn't know until it was already installed. Smith and Douglas was unwilling to consider any options to rectify their lack of transparency.
We also had issues with our water meter being a foot above ground. The construction manager said it was the water works who set it up and nothing could be done. Then, the mete froze the night before close, so he had a crew come out and fix the meter.

Good sales experience with Jeanette Westmoreland, informative but not pushy. Also very good after-sales experience with Kathy, who was thorough in showing us all the features of the SD home.

It was easy. The staff I worked with were very friendly and addressed any concerns I had as honestly as possible.

I like the house they built for me. It's great work for the price I paid. To the best I can tell, they do things right. In the long term, that's critical.

The whole process was seamless. I like the property.

I had the best realtor in the world Delven Barfield but also was touched by Sherry Richardson, the seller agent for Smith Douglas Homes. Sherry was so compassionate, patient, thorough and helpful to both my realtor and I through the entire duration, and even after. Sherry is a beautiful person inside and out and she's just what any homebuilder company needs to get the job done without clients feeling like they are just another number or sale. Smith Douglas Homes is blessed to have her. Stan , whom I ran into later also made the experience top tier. He was always so warm and informative. Ginni Childers of Ridgeland Mortgage, their preferred lender, was also outstanding! Delven, Sherry, Stan and Ginni made my home buying experience fun and made me want to do it again just so I can have the opportunity to feel their encouragement, support and learn from them all over again. They were angels, hand picked by God to be a blessing to me.

I’m a first time move in ready new construction home buyer and this was a very pleasant experience. Communication with SDH was excellent, the were very responsive and timely in answering my questions and addressing my concerns.

I already have recommended Smith Douglas homes to my friends and family

Needs improvement in handling clients and clarity in communication.

Very well built homes, the representative kept us informed throughout the building process, and the construction superintendent was very helpful through each walk through.

Thev agent and builder were very professional, very courteous and could provide relevant information

The "finishing" details seem to have been overlooked, and when items were brought up at the final walkthrough and during the 1-month warranty check, we were told that these items were done "in the most appropriate manner." I don't believe the photos I sent to the warranty representative are photos that would make it to your model home or brochures.

The materials to build the house is wonderful! We’ve had other houses in the start to build but got out of it because of lack of good building material and I like how guild fixes the issue before getting any further of need be.

The home was poor quality.

I like how the process was very organized and predictable. Each step in the building process was throughly explained with a plan of action. There were a lot of options to make my house personalized to what I wanted and needed. Smith Douglas was one of the few builders that offered several Ranch options which is very important to older people who did not want any stairs.

Smith Douglas Homes - Atlanta provides excellent service.

The builder is excellent and very professional. He did what he said he would do, and if something wasn't looking good, he fixed it in a timely manner.

We had a good experience with the building. We were kept in touch as things progressed, and we were happy about that.

Workmanship in side the house extremely poor. From paint on cabinets and floors that I am still removing. Broken trim son door frame and baseboards. I had crown molding added to the house and the crown molding does not meet correctly and a poor job filling in the cracks also base border cut short and poor filling in the seams. Chunks of calk on baseboards and frames where they did a poor job fixing gaps and cracks before doing a poor job painting over it. I have pictures and willing to post. These things were pointed out during walk through and again during final walk through and still not fixed.

I believed the houses or made well. I feel like the company will make things right if needed. But…we’ve had several issues that have taken multiple steps to resolve and multiple subs to work with and they not do a very good job and having to redo it. It’s made it more difficult and complicated.

Whole Team Awesome!

What a wonderful experience! Kyle was extremely helpful and worked very closely with our realtor and loan officer to make the whole process seamless.

The customer service was excellent. The realtor was great: informative and attentive, and she answered phone calls. Sky, the site manager, was also attentive, answering any problems. Overall, since I have been in the home, it has not been of good quality; everything is falling apart after two months. Since being in the home, it has been difficult to get things fixed; The warranty process takes a long time and I should not be having these issues. The paint in the hall is very cheap. You can't wipe dings off on the wall. The homes cost way too much money for these types of problems to occur in a two-month period. It is not good quality for the money that is spent. There is a ditch behind, my home, it is like a dump site. The workers are not cleaning the streets; I just replaced a tire because of the rubbish on the streets. The trash they leave blows into my yard on a daily basis. I can't get out of my driveway because the workers have the streets blocked.

Construction was my main concern and they performed the job exceedingly well.

Quality

House is beautiful and your people are responsive and helpful

Really enjoying my new home and neighborhood!

The employee including Mr. Chad (contractor) and Mr. Terrance (Realitor) were professional, knowledgeable, and extremely kind when dealing with my concerns and issues.

lack of attention to detail during building process

The sales/building specialist, Patty, was very helpful throughout the entire experience and made the process less stressful. She checked in with me, giving me updates and making sure the decisions I made were choices I wanted. I wasn't pressured into making any decision. For example, if there was another home being built that had the flooring I was interested in, she took me there to look at it to make sure it was what I wanted. She didn't have to do that, but I really appreciated that. The whole process was good, and the quality is high.

It is a good house, but the way the quality is done on the inside is really quick and crappy. I had to pay extra for all these black features, but they all have paint all over them. I am just not happy how they rushed through the house. Whoever came in here and did the paint, rushed and did not use the blue tape. It is a good house, I just don't think I would use them again.

The customer service from the team at Varnell Preserve was beyond amazing from start to finish! This has felt like building a family rather than a home.

Very bad service can't get no one too fixed the things they suppose to fix 😒

Amazing group of people to work with.

My house is wonderful so far and the folks that built it are very attentive

Engadgement up to and after the sell from Laura and the builder manager. Very supportive.

A lot of issues with communication with the leasing agent. I was getting inconsistent information.