The contractors assistant that was doing the walk-through before we signed our final copies said that he would come back and fix the chunks of missing concrete. Haven’t seen the young men show back up yet !!??!!??

The whole experience was really good. Sherry, who I worked with, was very helpful and answered all my questions.

SDH was always responsive. In most areas, the house was as shown and ordered. There were a couple items that could have been more quality workmanship. I am satisfied with the house.

Builder team, yes would recommend but office team I would not recommend

I was buying from out of state and I was kept up to date on each and every step.

I love my home.

Smith Douglas Homes - Atlanta builds excellent homes. The personnel and company are wonderful.

I think what made it easier for me was the listing agent - kevin and my agent - judy. Both were very understanding and patient with me in making some decisions as this is my first house. They made me feel comfortable and my kids love it. I appreciate them.

I would definitely recommend Sallie, Ian and Devin to future prospective buyers as I already have. We are satisfied with our purchase!

Process was easy and the builder was very communicative throughout the whole prcess

The initial completion date was moved back four months or more. It was fine since it was a construction delay, but they weren't willing to compensate for any troubles that it may have caused. We weren't able to renew a lease to live in another place, we had to move spots, and there was possible rent income.

It was extremely disappointing the entire process due to the dishonestly of the building time and false hopes given continuously by Smith Douglass. Delays occur that are unforeseen which I understand; however, it is the dishonestly of when completion would occur that was disappointing. It left me almost homeless and without a way to have information to make other housing arrangements.

I don't even have the words to say how satisfied I was. The customer service from Craig Ratliff and the community at Anderson's Lake was awesome.

Fantastic home buying experience

Affordable homes with good materials and fantastic finishing.

From the very beginning of the process, we were impressed with the quality of the homes, and with the different designs available.

A good portion of issues on our home inspection that was supposed to be done before we moved in but still waiting. Was being patient and reasonable but now I believe we are just being put off.

From the office staff to the construction staff, everyone was kind and knowledgeable. They were always willing to help and answer any questions I had throughout the process.

I loved everyone that I interacted with. Made me feel safe, valued, and supported. Would definitely recommend.

Working with everyone on site was an awesome experience

Binu, our sales agent, was incredibly helpful and understanding throughout the entire process, and everyone else we interacted with was just as great. The friendliness and personal touch we experienced at Smith Douglas Homes – Houston was such a welcome change from other builders we spoke with.

Unlike our experience with a competitor, the honesty and integrity here were unmatched. From the first moment we walked in to the day we closed, everything we were told up front is exactly what we got. Nothing changed, no one was pushy or inconsistent, and we never felt pressured. It was a genuinely welcoming experience from start to finish.

Even after closing, we’ve stayed in touch with some of the team members who helped us along the way. We’ve already recommended Smith Douglas Homes to friends and family, and we’ll keep doing so. This has truly been a wonderful experience!

There were issues with a cracked tub that I can still feel the patch work, very disappointed that I bought a new house but got a damaged tub. Then Glen head construction manager/ Perri the realtor manager lied to the Amanda (Sr. Loan Officer), mortgage company stating that the tub was not cracked and it was only a scratch. We have pictures that clearly showed a long crack, as well as, verification from the house inspector otherwise I would not have been able to prove it. The site realtor, Robin was very rude became very unprofessional in her interaction with us (which was not the case in the past) and when we tried to get assistance and express my concern, the site construction manager stopped communicating with us. On the day of closing there were several things stilled not fixed in the house, especially the roof, which had several damage tiles and area that were pointed out prior in the inspector report. The closing was pushed back later that day for things to get fixed, pictures of the roof was supposed to be sent to us to show that the damaged tiles were fixed, but we never got it. My agent spoke to Perri, the realtor's manager and they were supposed to be compensating us and never followed back up. We were purchasing my son’s forever home, and it was disheartening to have such poor customer service, when asked about not closing on the house, we were told we will lose the over $22,000 we had deposited, so we had no choice but to go through with the closing.

They are extremely efficient. They answered all my questions. They made the process for me very easy. It was my first time buying a home, so a part of me being apprehensive about buying a home was not being familiar with the home buying process. Smith Douglas really helped my wife and I through the process and made it easy.

Darrin was very attentive to our needs

Very smooth process from contract to closing.

Ian, Sallie and Kyle were amazing to work with. Devin in the warranty department has gone above and beyond to help me through the warranty process.

Kizech, the salesperson we were working with, was extremely patient. We asked him the same question multiple times, but it didn't deter him or exhaust him, he still answered. He was accessible via text or phone calls. I know he's busy, but he always got back with us. He is a very respectful young man.

Very easy to work with. Quality build and materials used.

Multiple issues with the contract pre-closing. Was not impressed on execution of the home during the construction phase. Working through issues with builder currently after post closing.

Jordan was great!

From start to finish of the building process, Jeanette was our biggest cheerleader and guide to make sure our budget was considered and our home build was moving along. She was an excellent communicator, which made the whole building and moving process that much better. Kathy was also really thorough in ensuring the quality of our home build was top-tier. She was detail-oriented and cared about any concerns we brought up during walkthroughs and addressed them immediately- some while we were still with her.

Everybody was wonderful and helpful

At the end of the day, I would recommend Smith Douglas but only because of Mike Brigham and how hard he works his behind off to make things right. This is probably going to be one of the lengthiest surveys you have received, and I hope this is taken seriously and areas of concern are addressed. We got very concerned when we first joined the Facebook page for the neighborhood and saw all the issues new owners were having.

Our Smith Douglas Home became home very quickly. We have found quality in the construction and representatives.

We love our new home. Overall workmanship is beautiful.

Very responsive to all communications, upfront and straightforward on options and pricing, with great options/add-ons to choose from! The timeline for our build was clearly presented through the convenient online portal, adjusting as the home progressed through construction. Closing was smooth, as was every aspect of this home purchase. Shout out to Kathy, our builder, and Jeanette, our sales agent! Thank you!

Easy. Flexible. And very understanding of our needs. Good build quality and service.

I really didn't like all the nickle and diming for basic things being considered options. Was surprised there are no towel or toilet paper hdwr.
The grounds are absolutely terrible. All rock. Was very limited to come see.the houses progress. I got penalized and had to pay a hefty fee for having to push my closing a couple days. Salesman was extremely vulgar and rude when I had paperwork problems with the lender which led to the delay and added costs.
Also charged me for Saturday and Sunday which we never would have had the closing on the weekend anyway!

Would definitely recommend. Fast and easy process with great communication

I had a great experience working with the customer service representatives and the people who built the home. It was a very easy process and very satisfactory.

The construction manager, Mr. West, was very professional, knowledgeable, and helpful in attending to my questions and concerns. He explained everything in layman's terms, so I understood the process. He went over everything from the operation of the appliances to the exterior of the property. The house was completed promptly. I was very pleased.

Ease of purchase, mostly two people. Rikel and Landon

The construction team and Eric's team was great. The only reason I gave a four is due to the sales department's lack of knowledge on the options, and we were not offered certain things. We were not educated properly as a first-time home builder.

Our experience was great—Conner always made sure to actively listen and was so accommodating on multiple occasions.

Liam the construction manager was super supportive and the entire construction team very helpful. Overall minor touchups that wasn't done before closing but the team went above and beyond to best help out. Still have minor things to resolve but will take note and resurface any issue during our 11 month revisit of home by Smith Douglas.

Our agent that we spoke to initially was great, but the builders or the managers were not great. We have some quality issues with our house, and they were really hard to deal with and did not seem to want to help us get issues resolved.

The bathtub brand in the master should be changed since it cannot be repaired; we had both damaged. Communicating better with selections as we had incorrect counter top put in and incorrect color brick mortar put up. Poor backyard sod job, paint/caulking jobs were not the best in several areas. Carpet laid on top of uneven flooring. Areas feel a bit rushed if you look at things closely.

I liked how you can customize your house plans. I was updated at each stage of construction and closing was very timely. Problems were addressed in a timely fashion.

Everything was excellent from beginning to end. The only issue we had was with their preferred lender. That gentleman was absolutely horrible. However, we brought in our personal lender and got everything closed out. Whoever makes the decisions for the two ladies, they did well. Everything they did towards the end made us happy.

Pleasure to work with