Things in the house keep chipping or breaking

It feels like Smith Douglas Homes interrogates you a lot about your immigration status. It seems like they are overly concerned about whether you have an ITIN number. If you are a qualified buyer, that should be all that matters.

Communication was poor. Completion date was missed by over 30 days. Willingness to work with us on scheduling. Quality poor.

From start to finish everyone involved in the purchase of my first home was amazing.

Always kept me up to date and did great work.

It was a quality build with quality service.

Excellent build quality, above-average materials used and truly superior customer service before, during and after construction.

The homes are well-built, and every interaction we've had with Smith Douglas employees has been positive.

The team is professional and respectful, they answered all our questions quickly and were very informative. Excellent service.

Yes, I will recommend friends family anybody that wanna ask me about a brand new house

nice designed of homes

Kept us updated and in the loop with the progress of our build.

I loved working with Liam Faulk, our builder, and Ms Cathy Peppers, our realtor.

I like how hands-on and knowledgeable the representatives of the builders were.

Very easy to work with and homes are well built.

The selected neighborhoods are great, and the options available are quite decent. However, the quality of some of the materials used could be significantly improved.

Jeanette’s overall knowledge of the purchase to build to closing was impressive and very helpful in our decision to buy. The entire process was seamless, and as an out of state purchaser, that was a caveat.

I am liking it so far.

Not having any type of way to receive mail is extremely frustrating. I also was not informed of this until after closing.

It was a very smooth and easy process, from the sale agent Patty to the construction manager Eric. I would recommend.

The home has great finishes and the staff have all been friendly & helpful. Beginning with our sales experience, Michelle was polite and accommodating in our requests to come visit the home frequently as it was being built. She answered the questions we asked and referred us to Dawson for any she could not. Post sales, Dawson has been an amazing resource to work with. We've had a few items we needed to remedy and Dawson has been responsive and thorough in his efforts to ensure the repairs were made to our satisfaction. He has been respectful in every interaction and ensured his presence in our home wasn't too disruptive to our daily lives.

I would recommend Smith Douglas Alabama to any friend 10x over. My experience was so effortless and easy! But honestly it was the customer service that gives them a 5 star rating. Especially Tony and Hunter! I would do this process all over again if I got the opportunity to work with those two again!

I purchased a spec home that was thoughtfully appointed with some upgraded features without being too over the top which made it the perfect balance of custom and affordable. There were minor issues right after moving in but mostly related to me getting used to living in a more modern home. Everything was addressed promptly. The builder has several plans to choose from and even though there was not a model of the floor plan I was considering or another in construction to visit in person, the salesperson took me through the on-line videos and customization process in such a way that I knew that this would be my perfect home. The building process and timelines were met without issue. I would highly recommend this builder to anyone considering the process of building. They clearly stand behind their product.

They were very efficient, and the homes were very well-built. They were very pleasant and great people to work with.

The team of people involved with every step in the process were amazing. Kind, polite, informed, professional and communicated well with me as well as each other.