Well built home and more economical than other builders in area.
The process was fast and easy. The quality of the work is unmatched. My overall experience was great.
I had a broad enough selection options that the home felt like a custom built. Pleased with the finished home. I was kept informed throughout the build process. Any inspection corrections were addressed promptly. Would and have recommended to others looking for new construction home.
I really appreciate their service and transparency from the beginning till the end of the project.
The process from the beginning to the end was very easy. There were no unexpected problems and everyone involved was easy to work with.
Smith Douglas Homes has delivered the worst experience ever.
They were very generous, they gave us a lot of information, and they were patient. If you have problems with the mortgage the builder will help you with that.
From start to finish and PAST closing the Smith-Douglas people have been fantastic!
Overall we are satisfied with our home and the experience we had purchasing the home. We would recommend Smith Douglas but would also let future potential home owners know about some things to look out for on the construction of the home, as there were a few things that were done “good enough” but not with the highest quality care.
I'm just not pleased with the quality of the product.
They used high-quality materials in my home, and I would recommend them to anyone.
I would recommend a friend because I the homes are beautiful and I believe they are quality homes but will share my experience in hope they won’t go down the same path that I went through.
You can hear everything outside, the AC Fan very Loud, wholes on the Cement
When something is wrong, they give you one shot. Which is usually after 11 months to fix it. I would like to have more than one when something is wrong, so I can fix it right away.
Everyone was very nice and always professional I have recommended several people
They had a great sales agent and construction manager.
I was very happy with the building process. Working in this field myself, I fully expected to find things that weren’t up to my standards. However, I was very satisfied. Your builder runs a good neighborhood. Any complaints my wife and I have are very small and cosmetic and to be expected in production housing.
This has been the worst home buying experience. The people think they are above giving their phone numbers to customers which is unreal. The sales girl didn't even walk the home with us she was too busy. So much wrong with the home like it was thrown together at the last moment. And it's been over a month and still waiting for things to be fixed. The guys are now trying to help since Luke lied about getting things done.
I really enjoyed working with everyone. It was a smooth process. They updated me, communicated well, and let me know what was going on. They were there every step of the way.
As first time buyers, we had a great experience with Smith Douglas Homes. Everyone we interacted with was very knowledgeable and extremely helpful. Any questions my wife and I had were answered. The design and layout selections were our favorite part aside from finally moving in.
Had great pleasure working with Smith Douglas Homes. The entire process was streamlined and everyone was professional and courteous. Jim Bruner and Kim Shelton were great! My wife and I couldn’t have had a better experience with building our first home. Thank you!
Patty Rogers was absolutely a joy to work with. We looked at multiple other home builders and SD showed care and concern for HOME OWNERS not investment companies. They are a semi custom builder that allowed us to customize a great deal of our home. We spoke to one builder at another company that builds their homes exactly the same- colors everything and that is BORING. Just amazing work!
After closing, SD response to inquiries and repairs significantly slowed down.
I am undecided with recommending anyone to Smith Douglas. New home buying experience should be exciting and positive.
The entire process, from start to finish, was seamless for me. I received great routine communication from my Smith Douglas Homes representative at each step of the way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Smith Douglas Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys