My overall experience has been very sad, disappointing, and regretful. I felt backed into a corner and almost forced to continue with this builder. If I could redo it I would not have continued the process with this builder.

Everything was good.

Smith Douglas Homes - Houston was easy to work with, had an honest approach to moving from out of state, and they did everything they said they were going to do.

The service is excellent and the quality of the build is superb.

For someone needing a good first home or a quick move in, I would highly recommend.

The home we purchased is very comfortable for us. The like the fact that all of downstairs is handicap accessible.

I would recommend Smith Douglas to my family and friends

The builder team responds to issues and customer concerns on a timely manner.
The workmanship is very good.

I like everything about the homes in Smith 😘 and Douglas

We got to pick everything about our new house.

Refer to question 14.

An amazing experience from the first time we walked in at several different Smith Douglas communities through our closing

Poor quality of work. I've been in my home for a month and there are cracks in the ceilings. I am being told by the warranty department that it's due to the home settling. I've built 4 homes built and knows what happens when a home settles. I've never experienced cracking in the ceiling.

Very professional atmosphere. Kept communications timely and took steps to address any concerns and needs.

My total experience throughout the process has been unpleasing and made much more difficult when it doesn't need to be or is warranted.

Make clear to potential buyers that everything is an upgrade

I would recommend Smith Douglas Homes to anyone who is looking to build a new home.

I liked that Smith Douglas was honest.

Unprofessional staff and poor build quality. Yards are not graded properly and everything is done at bare minimum quality.

Smith Douglass stayed in communication with me from beginning to the end of my process. I appreciated that!

Smith Douglas Homes - Houston provides very poor quality.

Thoughtful design, beautiful finishes.

I love how Jordan, Gabe and Grayson, and Ken answered any questions I had, they are all professional, and welcoming. Whatever questions they didn't have the answer for they were quick with getting back with me

I'm not sure I'd recommend them to a friend because although I don't have anything against them personally, I'm not happy with way my yard looks, my appliances don't work well. For example, my dishwasher doesn't work when I put the pod in. It runs when the cycle finishes and the dishes are still dirty. Another example are my two commodes and washing machine, although with the washing machine, I'm not sure if I can blame that for them because it wasn't hooked up properly. The kitchen sink wasn't right and it was supposed to be fixed, but hasn't. It's still slow with no pressure. When they came to fix that, they checked the washing machine and said nothing was wrong, but then I had a river of water running from the machine to the hall, to the outside of the wall, and bathroom area. I need somebody to finish the commodes again, at least one of them and to check the pressure in the sink again. There's also a light in the hallway by the thermostat that when heat comes on, the the light goes out.

Brenda Robertson made our home purchasing or buying process so easy to follow or understand, and she was always available to quickly and professionally respond and/or answered our questions thought out the entire process.