We love our home and Emily Street was amazing to us.
The process was very smooth from start to finish.
We are in love with our new home, everything we chose to put into our home has exceeded our expectations!
It was difficult to get documents from them. There are some things like the paint cracking, and I am seeing little holes in the paint, and a line in the ceiling beam.
The reason I would recommend Smith and Douglas is for a few reasons, but mainly because how easy it was to work with Eric and Grant. From the first day we meet Grant he walked us thru everything we needed to know about the process, answered any questions we had and once we sat down and built the house (which was most stressful part because we were so indecisive) we didn’t have to do anything really afterwards. Eric was one of the most enjoyable things about building this home because he is one of the most stand up, honest and want to make sure your as happy as you can be kind of guy that I’ve ever meet. He’s professionalism on the job that he displays is fantastic, the knowledge he has of building the house is fantastic as well. Another great thing about Eric is no matter what he wants the homeowner to be happy and he will do whatever he has to do to make sure that at the end of the day everyone in the neighborhood is happy with the home! That man needs a raise for sure!
My overall experience has been very sad, disappointing, and regretful. I felt backed into a corner and almost forced to continue with this builder. If I could redo it I would not have continued the process with this builder.
Everything was good.
Smith Douglas Homes - Houston was easy to work with, had an honest approach to moving from out of state, and they did everything they said they were going to do.
The service is excellent and the quality of the build is superb.
For someone needing a good first home or a quick move in, I would highly recommend.
The home we purchased is very comfortable for us. The like the fact that all of downstairs is handicap accessible.
I would recommend Smith Douglas to my family and friends
The builder team responds to issues and customer concerns on a timely manner.
The workmanship is very good.
I like everything about the homes in Smith 😘 and Douglas
We got to pick everything about our new house.
Refer to question 14.
An amazing experience from the first time we walked in at several different Smith Douglas communities through our closing
Poor quality of work. I've been in my home for a month and there are cracks in the ceilings. I am being told by the warranty department that it's due to the home settling. I've built 4 homes built and knows what happens when a home settles. I've never experienced cracking in the ceiling.
Very professional atmosphere. Kept communications timely and took steps to address any concerns and needs.
My total experience throughout the process has been unpleasing and made much more difficult when it doesn't need to be or is warranted.
Make clear to potential buyers that everything is an upgrade
I would recommend Smith Douglas Homes to anyone who is looking to build a new home.
I liked that Smith Douglas was honest.
Unprofessional staff and poor build quality. Yards are not graded properly and everything is done at bare minimum quality.
Smith Douglass stayed in communication with me from beginning to the end of my process. I appreciated that!