I appreciated the continuous communication and transparency from this team.

Absolutely, without a doubt !! So far, our experience with
Smith Douglas has been exceptional.

The process was so smooth and easy and Kita was always there to assist if necessary. The builders were also extremely professional and Connor ensured I was satisfied with my home prior to closing day.

I would recommend but would tell people to be careful on the punch list

The contractors, Chad and Gabe, were really good. They were able to answer all my questions and were respectful of property. l like that Smith Douglas Homes does routine checks and even outside of that, they will still come out if I need them to check something.

Poor workmanship. Have holes on top of kitchen cabinets.
Underside of cabinets not painted. Kitchen Islsnd bottom wood is swollen. Paint if poor quality. Repeatedly ask to have this repaired but went into deaf ears.
GARAGE FLOOR extremely stain with some sort of glue.
Left debris of moldings in garage they did not throw away
Did not do all the paint touch up as per customer and builder inspection
A few doors where hinges are located were not painted

Smith Douglas Homes has good people, and they do a great job.

Chad was one of the construction manager over my property and he was awesome, patient and understanding! 1000/10 Chad!

The design of the house is beautiful. It was well-made. It is a beautiful home to live in.

I would recommend Smith Douglas to my family and friends.

It’s been 2 months and we can’t get our mail to our house and no one wants to help us with the issue.

Mike the salesman is awesome. He was very informative, kind and passionate and eager to help with issues from our lender. I love my home, some minor things, but that's OK. Everything can't be perfect.

I am likely to recommend Smith Douglas Homes to a friend because it was cool, quick, and easy pretty much!

All representatives were straightforward and responded promptly. Nice and courteous, and answered all questions. Nothing held back. They were straightforward.

Incredibly easy process and easy to work with. Richard and Cole had answers to every question I had.

Professional, knowledgeable, friendly, and open to feedback.

SDH team were overall awesome in service!

I was impressed with the quality, efficiency, and communication.

Finish the garage. Have more spacious living room area for full furniture and bar chairs. More functionality in bathrooms and closets.

It was a pleasure to work with them. We are enjoying our new home.

Smith Douglas Homes - Nashville provided great service. The personnel are geniuses.

I think the best thing that could be done, would be to increase or allow direct communication between the Builder and customer without having to go through a sales agent, especially if a customer requested it, simply because some of us, like myself, have experience in construction, therefore allowing for better communication and understanding whereas having to go through a middleman can cause confusion, delay communication, and things may not be translated and understood the same. Especially important in relation to third-party inspections and time sensitive matters.

Some flexability in choices with selections but not all of what I wanted. A lot of choices are either/or. Contract is very strict and needs to be studied very carefully before signing. Lots of particulars that definitely favor the builder such as using their attorney and title company(which SDH has significant ownership in) and fees for date changes,etc.. Also homeowners need to be aware of their complete vulnerablity with the HOA while under the control of the builder. I saw ammendments to the HOA covenants after I signed my contract.

After only being in our home for one month, the ceiling in the living room has waves and looks like it is sagging in.

The sales team was very knowledgeable, professional and extremely helpful.