Because of the overall perspective of the build and the communication all through the process.
They were super friendly. They were super efficient when it came to purchasing the home, being flexible for me and my wife.
The only thing I didn't like was that ever little detail when choosing a house, cost $$. The sign out front says "Homes in the low $300s and that's a little deceptive since that is a basic price that doesn't include much. Just not what I'm used to.
Overall satisfied with my beautiful home. Sellers agent somewhat communicative. Problem areas detected in communication, completing all tasks on walk through list, and messy painting.
They have great homes and prices, and it's a great neighborhood.
I would definitely recommend SmithDouglas, very happy with my purchase. Great quality work.
Knowledgeable, personable, patient and professional.
Purely Jordan’s expertise is 5 stars. The other parts of our experience have been sub par.
I have already recommended them to a friend. I like the floor plan.
The salesman was very helpful. The design center was helpful. The project manager was very helpful. I just had a few hiccups that I couldn't get an answer for until the last few days before we closed.
The quality of Smith Douglas Homes is better than some of the bigger national builders.
They use cheap products
I plan to tell anyone who will listen about my experience with Smith Douglas with the hope that they will choose a builder who will act with integrity and do everything the can to deliver a quality product and an exceptional experience. Smith Douglas is not capable of doing that.
There were no issues, any issue that arose were completely solved. I am completely satisfied on my end.
I am enjoying my home so far and would recommend the builder to friends and family if they were looking for a new home.
The project manager and the sales department they were both very delightful to work with
It was a good quality constructed home.
I have already started referring friends who are thinking about home ownership to look into Crowne Creek Village. Breanne, Jake, and the team are professional, responsive, and helpful. The process was a breeze, and we now have a home we are confident in and beyond satisfied with!
There are a lot of things I have to say about Smith Douglas Homes. I purchased a new home and expected to get a good home with no defects, but that was not the case. My wife and kids were the ones to go look at the home because I am a truck driver, and I'm always away from home. When they went to look at the home, they did say they liked it. They did not properly inspect the home to see the different defects, because they were not sure what to look out for. When I was finally able to go look at the home when I arrived, I saw so many defects, cracks were everywhere. I expected them to be willing to help and seal the cracks, but they refused. There were cracks on the garage floor, on the patio floor, on the driveway, and I believe they are cracks inside the house but covered up with vinyl plank floors. Also, I was being rushed to close and sign the contract by the Smith Douglas agent. She kept trying to force me to make a decision quickly, and constantly kept reaching out to me to quickly get the deposit for the home. She stated if I did not put down the deposit, the house would not be able to be held for me until I came back to town to come to see it myself. Furthermore, she even ensured that nothing would be wrong with the home because it was a brand-built home, and I sadly believed her. Because of all the pressure, I was forced to make a decision. After signing the contract I realized that the agent had us set to move within 2 weeks which was not enough time. I requested that they extend the time, but they did not want to, I had to fight to get an extra week to prepare to move and to be able to call off of work. I expected them to give us at least 2 months so that we could get things situated with our previous rented home. Not only that, but I then had a bad experience with the lender that they used, they stole all of my benefits and used up all of my money. Not only that, but I feel as if I was tricked several times and deceived between Smith Douglas Homes and their lender. You are not honest and transparent at all, the Builder gave me a lot of incentives that I could use for my benefits and the lender used all my incentives to get extra points without letting me know. I have excellent credit and expected my interest rate not to be so high. The lender manipulated my initial interest rate to bring it so high when I realized what he did and asked him questions. He could not answer me but said that the system was down, and he had to call me back. When he called me back and gave me the interest rate, it was not the same as the original. When my son looked at the papers that we had to sign, we realized the original interest rate was 6%. He raised it to 8%, and when we caught him, he used all of my incentives to bring it back down to 6% without me knowing. My home did not even come with a refrigerator, I could have used my incentives to purchase a fridge through the company, but the lender used them all. Linda stole my money, and the agent always rushed me to give her the deposit. I am disappointed and feel like I was deceived, how can I recommend Smith Douglas Homes to people who lie and cheat? The problem is that I thought because I was buying a new home that there would be no problems unless maintenance, but the house that I got was very disappointing and a mistake to buy. The lender's name was Charles Mattous, and he tricks people and still today he has never been able to give me my original interest rates, I had to find out what he did myself.
Yes, we would highly recommend to anyone looking for homes of this size at this price point. We downsized and moved from a high-end home, so we recognize the great value for the money that Smith Douglas provides. We also recognize the price point of the homes, what is included, what costs extra, and what aspects of the home cannot be changed as part of the build process.
As a Real Estate Investor with a few experiences on this file, we can say that we are high satisfied with the building process and the house quality. Great Job!
The process was very easy for us. Natalia listened to what we wanted and we found the perfect house for our family! If we had any questions, she was quick to get us an answer. She is still answering questions we have with a smile even after we have moved in.
Overall process was professional, the builder accommodated our requests and we were able to move in by the time they said we would be able to. The home was a higher quality than anticipated as well.
I would not recommend Smith Doughlas to anyone because I feel like they overcharged for a low-quality product that was built by unqualified tradesmen and construction managers.
I was extremely satisfied with smith Douglas from looking at homes to we choose the model and now occupying it. Everything was done on time and with the highest quality. All the employees I dealt with wanted to make sure we were happy with our new home.