I believe the home is sturdy, and as such, I had many possibilities for the house, but the salesperson did not allow us enough time to make our decisions. My salesperson did not adequately help or coach me on the options, we had to rush. The sales rep did not respond after the closing, and my real estate agent had to reach out to her. She did not send me information on the HOA. I did not get a closing gift either. I am unhappy with my representative. The option sheet is complicated, and I was not coached on my options.
We had a great experience from beginning to end with the whole Smith Douglas team, builders and customer service side.
Grant kept us up to date on all phases of construction with photos and videos. Jordan explained all warranties, answered all questions and made sure we were satisfied with end result. Highly recommend!
The sales representative we worked with, Flo, was excellent.
I probably will not recommend, the workmanship is not good.
Easy to talk to , they’re very informative .
Smith Douglas has provided excellent service. Everyone is friendly and my experience was pleasant throughout my process.
I will recommend you to anyone who ask because of Cathi and Dakoda.
I have recommended Smith Douglas to a family member.
Enjoyed the process it was super easy and smooth
We love our home . Great floor plan . Built quickly and beautifully
Yes they do good quality work
There were some things that needed to be taken care of, but they told me that is just how they do things. I am paying a lot of money for my house, so I would like for it to be built with quality workmanship.
I would recommend Smith Douglas solely on the fact of the attentiveness we received from Bentley. He was genuinely concerned with our transition into our new home. Narda, on the other hand, was dismissive with little knowledge and made us feel insignificant during our purchase. I would definitely recommend Smith Douglas to a young first time homebuyer.
I enjoyed working with my project manager.
We love our house. And the quality is fantastic.
Smith Douglas Homes has great floor plans that suit any size family. The agents and contractors are professional, knowledgeable, helpful, and always willing to assist by answering questions. I enjoyed working with them on my new home build.
They very easy to go the process of buying a home
I do not recommend the salesperson who was with me, Melissa. When I asked for upgrades, I paid more than required without getting the upgrade. I asked for an extended closed in patio, but I didn't get extended, I just got a closed patio. She charged me $6,000 for something I didn't get. I asked for the extended patio, but it is just a normal patio. She stated that I signed the papers, but it was her responsibility to do the upgrades in the papers. I can't go word for word over the papers to see if my requests were put in the papers. I called her to do the changes before everything was completed, and she said she couldn't do them. Now I have to get the extended patio done with my own people.
Smith Douglas Homes built a good quality, solid house. They also communicated well with me throughout the building process, so we understood what was going each week.
We love our new house! The overall experience was very positive. The choosing of our The punch list at the end was attended to promptly and easily. Would buy another house from Smith Douglas.
Despite the many problems that we faced, we are still happy that we were able to purchase a home in this economy especially being in our early 20's.
I love the floor plans of smith douglas homes and the higher than average ceilings. the master bedrooms are a bit over large and closets, other than master are smaller than average.
From the quality, to the aesthetic to the in office and on site team, Smith Douglas met every mark. I highly recommend them as a builder and others who I mentioned them to spoke highly of them as well
Everything as described ahead of schedule!
This is rental property in Sanford. We haven't found any good tenant to rent yet. It is too early to tell if I want to recommend the builder to my friends.