The selected neighborhoods are great, and the options available are quite decent. However, the quality of some of the materials used could be significantly improved.

Jeanette’s overall knowledge of the purchase to build to closing was impressive and very helpful in our decision to buy. The entire process was seamless, and as an out of state purchaser, that was a caveat.

I am liking it so far.

Not having any type of way to receive mail is extremely frustrating. I also was not informed of this until after closing.

It was a very smooth and easy process, from the sale agent Patty to the construction manager Eric. I would recommend.

The home has great finishes and the staff have all been friendly & helpful. Beginning with our sales experience, Michelle was polite and accommodating in our requests to come visit the home frequently as it was being built. She answered the questions we asked and referred us to Dawson for any she could not. Post sales, Dawson has been an amazing resource to work with. We've had a few items we needed to remedy and Dawson has been responsive and thorough in his efforts to ensure the repairs were made to our satisfaction. He has been respectful in every interaction and ensured his presence in our home wasn't too disruptive to our daily lives.

I would recommend Smith Douglas Alabama to any friend 10x over. My experience was so effortless and easy! But honestly it was the customer service that gives them a 5 star rating. Especially Tony and Hunter! I would do this process all over again if I got the opportunity to work with those two again!

I purchased a spec home that was thoughtfully appointed with some upgraded features without being too over the top which made it the perfect balance of custom and affordable. There were minor issues right after moving in but mostly related to me getting used to living in a more modern home. Everything was addressed promptly. The builder has several plans to choose from and even though there was not a model of the floor plan I was considering or another in construction to visit in person, the salesperson took me through the on-line videos and customization process in such a way that I knew that this would be my perfect home. The building process and timelines were met without issue. I would highly recommend this builder to anyone considering the process of building. They clearly stand behind their product.

They were very efficient, and the homes were very well-built. They were very pleasant and great people to work with.

The team of people involved with every step in the process were amazing. Kind, polite, informed, professional and communicated well with me as well as each other.

The whole staff was very helpful and friendly

The team was very helpful and made the process easy to complete.

Smith Douglas Homes' customer service was excellent from the sales agent to the builders and everyone in between. I strongly believe that's something lacking in society.

I have already recommended Smith Douglas Homes to a friend.

Smith Douglas Homes provided great customer service, fast responses, they took the time to explain everything I didn't understand. It was a great experience altogether.

Value for the price

Very organized company.

Smith Douglas was great to work with. The salesperson and builder were great, but the preferred lender was horrible.

The seller could not get it together. Paperwork was lost. The final price was not the actual final price. I would never buy from Smith Douglas again I cannot as a buyer choose to back out of the deal due to the contract if Smith Douglas themselves make a mistake which they did when I was going through the buying process. Had I known how incompetent the sellers office would be I would not have bought this house. You should have an area manager type of person who oversees the seller’s office so that if I have an issue with the seller (By seller I mean sales rep) I should have the ability to go over their head. If I had the ability to, I would’ve fired your sales rep. Her level of incompetence cost me money and made my experience worse than it had to be. I cannot in good faith recommend Smith Douglas to a friend or family member. If this is how y’all’s buying process is going to be.

yes , they are super easy to work with.

Quality of the home. And Mitch he is your best resource. I have bought more than 10 homes in my life. He is by far the best I have worked with on a project.

Dana & Jennifer made the entire process super easy for me as a first time builder.

The Incentives

Lisa and Jake were amazing!

The style of the homes is great. They offered a nice variety of floor plans and plenty of storage.