Could be more helpful in with the salesperson being more knowledgeable with additional choices on upgrades and add-ons in choosing and paying for the items for change's. Also not feel rushed in making choices of flooring, paint colors, lighting etc; Just felt really rushed and wasn't told all that could have been chosen.

Who ever did the drywall work in the home did a terrible job. Some of the stuff that was supposed to be fixed in the walk through was not. After closing I found paint and dry wall compound spills all over the new carpet. Who ever did the tile work up stairs did a terrible job.

Connie did an amazing job

This is my second time buying a home from Smith Douglas Homes and as expected, they have been nothing but professional and caring. I received updates every week and any question I had was answered in a timely matter. Lara is just the best at making sure buyers feel at ease and making sure everything goes smoothly. And Jonathan has made sure everything is working properly in my home and any question or request I have he is very quick to reply or stop by the house. He never makes me feel like I’m bothering him. Thank you Lara and Jonathan for making my home buying process so smooth.

The floor plans and customization offerings were above any other builder we looked at. Our neighborhood still had larger lots that make it feel like my childhood. Staff were very friendly.

The process was awesome and Dawson was great! We would most definitely recommend Smith Douglas Homes!

The whole process was amazing to watch, all the people involved were extremely professional, friendly and show care.

They were very attentive to me personally.

Inspection issues not resolved

no

The process was pretty straightforward and I was fully engaged during every step of the way!

Great people to work with!

Still waiting to get items addressed since closing. Please have builder contact me.

SDH offered a great move in offer. ShaKoya the Community Manager was always readily available and willing to assist with any questions or issues. Cosmetic and electrical issues to home and community could have been reviewed more closely.

This review is specifically for warranty issues. There is no reason why the homeowner should be chasing down different people and departments to get warranty items fixed. We had a bathroom shower issue and 4 different departments had to be involved; plumbing, shower door, flooring and trim. Smith Douglas needs to hire someone that manages all of this and schedules all of this, not the homeowner. We get messages that someone will contact you and no one does until we reach out again, and some things can't be completed until others are completed. How are these departments not talking to each other? Seems like an upper management issue, they need a project manager or something because I'm pretty confident we are NOT the only ones that have encountered this issue.

I will recommend but inform friends of what to look out for.

I loved how passionate both Katherine and John are about what they do. You can truly tell that they love their jobs. For this to be my first time purchasing a house they went above and beyond to meet my needs and make me feel great about this huge decision.

The overall process was easy. All the staff were friendly and helpful. The contractors were good and quick to help you during final walk through marking anything that needed fixed before closing.

Coming from a construction background, having only one walkthrough blue tape punch out inspection was not sufficient as corrections were band-aided instead of repaired or replaced, what repairs were conducted were cheaply performed and it shows, concrete slab for foundation is not square with brick ledge leaving a 1-2” overhang of concrete foundation protruding, walls are not square, caulking used to seal gaps at toe board trim and door frame trim, paint on walls is very thin, Sheetrock tape line and imperfections show through tremendously, definitely a cheap built house with the cheapest labor used. Not a terrible house just not a house that I’d want to be in for the next 30 years.

Everything went smoothly with Smith Douglas Homes. When I first started looking for homes, I spoke with the office agent, and he was ok. Two weeks later, he left for a different job, but provided me with his replacement's contact information. I spoke with this agent, and he was able to answer all of my questions and was very professional and responsive.

The builders are very knowledgeable and efficient

Price, value. Knowledgeable, helpful staff!
Lara and Johnathan are the best!

Overall, it was a great experience.

Still touchups that need to be fixed. Lawn sod had to removed and replaced during move.

If I wanted an Ethernet cable added to my house or wanted a little extra upgrade, because my house (base model) could not be modified in any other way even if I wanted to spend the extra money.

In my initial walkthrough. I addressed my concerns and the needs to repair. On my initial closing day, the house was not completely READY. Junk was in the yard,broken piece a chunk of masonry on the front porch was broken. Air flowing floors still remain. Repairs were still needed in the garage.

Smith and Douglass I spend over 10k to get into this house. Your follow through lacks and I can almost foresee that I may get the items I need repaired.