We have been in our Smith Douglas home for about a month. I wanted to give it a full month before offering a review of the company, the home, the process, and how they fixed any issues we discovered.

When we built out last home which was in Minnesota it turned out to be an awful experience. The builder didn't stand behind their work and got less responsive as time went on (despite major issues). I can share that we did not have the same experience with Smith Douglas. From beginning to now the experience has been amazing.

Our journey actually began mid-September when my wife and I flew to this area to view homes on the market. We had over a dozen homes on a spreadsheet with the Cantigny Park development being the last one to visit. Visiting those dozen homes, disappointment after disappointment, we were really hoping this one would be "The One". Along with our amazing agent, Tucker Felts, we met with Smith Douglas representative Viva Aldrich. Viva was really amazing, walking us through a couple of homes and talking through all the options. That was on a Sunday afternoon.

After visiting one other development that popped up at the last minute we decided - we should meet again with Viva on Monday and get serious about this opportunity. She took us through the options, designs and pricing. We worked the deal with the lot we wanted and signed.

Because we were moving from Minnesota we had to go home and start packing and put out home on the market. Viva took care of us through the process, keeping us informed and helping us as we changed our mind a time or two on some things.

When it came time to inspect and move in another person was brought into the mix, the construction supervisor (I think that's his title) Stayce. He has been nothing short of amazing as we've continued through the process. As minor things have come up he's been there for us. Friendly, kind, understanding and accommodating.

Our experience with this home has been awesome. I highly recommend Smith Douglas for the quality of the homes, the people who take great care of you, and the fact they really seem to want to make their customers happy.

We love our home and Emily Street was amazing to us.

The process was very smooth from start to finish.

We are in love with our new home, everything we chose to put into our home has exceeded our expectations!

It was difficult to get documents from them. There are some things like the paint cracking, and I am seeing little holes in the paint, and a line in the ceiling beam.

The reason I would recommend Smith and Douglas is for a few reasons, but mainly because how easy it was to work with Eric and Grant. From the first day we meet Grant he walked us thru everything we needed to know about the process, answered any questions we had and once we sat down and built the house (which was most stressful part because we were so indecisive) we didn’t have to do anything really afterwards. Eric was one of the most enjoyable things about building this home because he is one of the most stand up, honest and want to make sure your as happy as you can be kind of guy that I’ve ever meet. He’s professionalism on the job that he displays is fantastic, the knowledge he has of building the house is fantastic as well. Another great thing about Eric is no matter what he wants the homeowner to be happy and he will do whatever he has to do to make sure that at the end of the day everyone in the neighborhood is happy with the home! That man needs a raise for sure!

My overall experience has been very sad, disappointing, and regretful. I felt backed into a corner and almost forced to continue with this builder. If I could redo it I would not have continued the process with this builder.

Everything was good.

Smith Douglas Homes - Houston was easy to work with, had an honest approach to moving from out of state, and they did everything they said they were going to do.

The service is excellent and the quality of the build is superb.

For someone needing a good first home or a quick move in, I would highly recommend.

The home we purchased is very comfortable for us. The like the fact that all of downstairs is handicap accessible.

I would recommend Smith Douglas to my family and friends

The builder team responds to issues and customer concerns on a timely manner.
The workmanship is very good.

I like everything about the homes in Smith 😘 and Douglas

We got to pick everything about our new house.

Refer to question 14.

An amazing experience from the first time we walked in at several different Smith Douglas communities through our closing

Poor quality of work. I've been in my home for a month and there are cracks in the ceilings. I am being told by the warranty department that it's due to the home settling. I've built 4 homes built and knows what happens when a home settles. I've never experienced cracking in the ceiling.

Very professional atmosphere. Kept communications timely and took steps to address any concerns and needs.

My total experience throughout the process has been unpleasing and made much more difficult when it doesn't need to be or is warranted.

Make clear to potential buyers that everything is an upgrade

I would recommend Smith Douglas Homes to anyone who is looking to build a new home.

I liked that Smith Douglas was honest.

Unprofessional staff and poor build quality. Yards are not graded properly and everything is done at bare minimum quality.