We got to pick everything about our new house.

Refer to question 14.

An amazing experience from the first time we walked in at several different Smith Douglas communities through our closing

Poor quality of work. I've been in my home for a month and there are cracks in the ceilings. I am being told by the warranty department that it's due to the home settling. I've built 4 homes built and knows what happens when a home settles. I've never experienced cracking in the ceiling.

Very professional atmosphere. Kept communications timely and took steps to address any concerns and needs.

My total experience throughout the process has been unpleasing and made much more difficult when it doesn't need to be or is warranted.

Make clear to potential buyers that everything is an upgrade

I would recommend Smith Douglas Homes to anyone who is looking to build a new home.

I liked that Smith Douglas was honest.

Unprofessional staff and poor build quality. Yards are not graded properly and everything is done at bare minimum quality.

Smith Douglass stayed in communication with me from beginning to the end of my process. I appreciated that!

Smith Douglas Homes - Houston provides very poor quality.

Thoughtful design, beautiful finishes.

I love how Jordan, Gabe and Grayson, and Ken answered any questions I had, they are all professional, and welcoming. Whatever questions they didn't have the answer for they were quick with getting back with me

I'm not sure I'd recommend them to a friend because although I don't have anything against them personally, I'm not happy with way my yard looks, my appliances don't work well. For example, my dishwasher doesn't work when I put the pod in. It runs when the cycle finishes and the dishes are still dirty. Another example are my two commodes and washing machine, although with the washing machine, I'm not sure if I can blame that for them because it wasn't hooked up properly. The kitchen sink wasn't right and it was supposed to be fixed, but hasn't. It's still slow with no pressure. When they came to fix that, they checked the washing machine and said nothing was wrong, but then I had a river of water running from the machine to the hall, to the outside of the wall, and bathroom area. I need somebody to finish the commodes again, at least one of them and to check the pressure in the sink again. There's also a light in the hallway by the thermostat that when heat comes on, the the light goes out.

Brenda Robertson made our home purchasing or buying process so easy to follow or understand, and she was always available to quickly and professionally respond and/or answered our questions thought out the entire process.

Working with Chris, Tiffani and Jen was great.

I would recommend them to a friend, but not the preferred lender. Two years ago, I was interested in the beautiful homes up the street from my mom's house I development. In the process of me going through Smith Douglas Homes's preferred lender, I worked with Doug and it was a complete nightmare. There were mishaps after mishaps. He didn't do what he was supposed to be doing and gave me the run-around. He told me I needed eight thousand in cash for my closing, then told me thirteen thousand. My brother is a broker and real estate agent, but I went with the preferred lender for incentives and discounts. Anyway, I was telling him what Doug was telling me to do and my brother kept saying things weren't adding up. He told me to reach out to the manager for clarification. Every time I asked Doug for his manager, he wouldn't let me talk to them. I sent Darrin an email about it. It was so bad, a week before closing, there were still no numbers or anything done. The only thing done was two thousand dollars to keep the house off the market. I came back to the house periodically to check on it and I saw there was a "for sale" sign on. I asked Doug about it and he said it was because I owe more money.

I explained all of this to Darrin and he was apologetic and said he'd reach out to the manager himself. Rosie reached out to me from Miami, but I couldn't answer because I was at work. Doug kept calling and I kept telling him I was at work and he knew my work hours. He said, "the manager is trying to reach out to you, so answer". When I was able to reach back out to Rosie, I explained I was at work and the "manager" only tries to reach out to me when I'm at work, knowing I can't talk.

I reached back out to Rosie and she said she was disgusted about how I've been treated, unfairly and poorly. The first lender I worked with was Karen and she wasn't any better. I think they need to do a better job of picking preferred lenders.

Rosie promised me that by morning, I'd have a new lender and I did. Misha was the bomb. She got stuff done, she copied me on every email, and everything else she did was excellent.

Darrin has been amazing while buying this house; I never had a problem with him, since day one. Zach was also amazing and made me feel welcome from the jump.

The sales agent, Khalilah was very informational and very helpful throughout the process. The construction team was very thorough during the inspections. I am just really appreciative of that.

Excelente construcción

The process from beginning to closing was so smooth.

They were very professional.

Racquel and Greg were super easy to work with.

From the beginning, Amber was helpful by listening to our needs and budget. We drove in because of a special and once we learned more, every step was clear, any hiccup had a solution, and there was transparency at every stage.

Justin has been helpful since the walkthroughs and his guidance on warranties and other support have helped us adjust well into the home. We saw the house once it was fully built, so I can’t speak on the construction stage, but we are loving our house and appreciated the team for working with us to get us into a home that has already significantly improved our life.

The floor plan is spacious, the natural lighting is wonderful, and every part of the home is great for our family. We’re thankful we ran into this opportunity and for all the help and guidance we’ve received.

Without hesitation, I will absolutely recommend Smith Douglas Homes - Raleigh to a friend or family member.