Everybody was wonderful and helpful

At the end of the day, I would recommend Smith Douglas but only because of Mike Brigham and how hard he works his behind off to make things right. This is probably going to be one of the lengthiest surveys you have received, and I hope this is taken seriously and areas of concern are addressed. We got very concerned when we first joined the Facebook page for the neighborhood and saw all the issues new owners were having.

Our Smith Douglas Home became home very quickly. We have found quality in the construction and representatives.

We love our new home. Overall workmanship is beautiful.

I had a great experience working with the customer service representatives and the people who built the home. It was a very easy process and very satisfactory.

Ease of purchase, mostly two people. Rikel and Landon

The construction team and Eric's team was great. The only reason I gave a four is due to the sales department's lack of knowledge on the options, and we were not offered certain things. We were not educated properly as a first-time home builder.

Liam the construction manager was super supportive and the entire construction team very helpful. Overall minor touchups that wasn't done before closing but the team went above and beyond to best help out. Still have minor things to resolve but will take note and resurface any issue during our 11 month revisit of home by Smith Douglas.

There are a lot of areas that are on the sides of the doors and trim areas that are very rough. When the representative was in my home, he said they would not take care of it because it was cosmetic and Smith Douglas would not fix it. They are very rough areas. I know this is not a million dollar customer home, but they still claim to produce quality product. With all the rough areas, it is not a quality product.

The process from beginning to end was smooth. I was updated every step of way, Shakoya kept me updated with photos and videos of the progress of my build. She answered all questions in a timely manner.

They are professional people and they’ll help you

The quality of the build is really good, and the pricing was very affordable.

I am so pleased with the decision to purchase a home by Smith Douglas. Kathy was very easy to work with and extremely accommodating. The process was as smooth as buying a new home could be. I am very appreciative of the flexibility all parties had during my purchase as well. The walk-thru's offered prior to closing were extremely helpful as well. Joseph was very informative and helpful during the entire process.

Rayna, the salesperson, was extremely helpful from beginning to end. Chad and Dawson, the project managers, also did outstanding jobs and were super helpful. We are satisfied with our home!

I would absolutely recommend Smith Douglas Homes to anyone looking for a new home. My experience was exceptional from start to finish, thanks to Jonathan’s kindness, professionalism, and genuine care throughout the entire buying process. He made everything smooth, stress-free, and personal. The quality of the home and the level of customer service truly exceeded my expectations, and I’ve already shared my positive experience with friends and family.

Communication was poor. Completion date was missed by over 30 days. Willingness to work with us on scheduling. Quality poor.

From start to finish everyone involved in the purchase of my first home was amazing.

It was a quality build with quality service.

Excellent build quality, above-average materials used and truly superior customer service before, during and after construction.

I loved working with Liam Faulk, our builder, and Ms Cathy Peppers, our realtor.

It was a very smooth and easy process, from the sale agent Patty to the construction manager Eric. I would recommend.

The home has great finishes and the staff have all been friendly & helpful. Beginning with our sales experience, Michelle was polite and accommodating in our requests to come visit the home frequently as it was being built. She answered the questions we asked and referred us to Dawson for any she could not. Post sales, Dawson has been an amazing resource to work with. We've had a few items we needed to remedy and Dawson has been responsive and thorough in his efforts to ensure the repairs were made to our satisfaction. He has been respectful in every interaction and ensured his presence in our home wasn't too disruptive to our daily lives.

I purchased a spec home that was thoughtfully appointed with some upgraded features without being too over the top which made it the perfect balance of custom and affordable. There were minor issues right after moving in but mostly related to me getting used to living in a more modern home. Everything was addressed promptly. The builder has several plans to choose from and even though there was not a model of the floor plan I was considering or another in construction to visit in person, the salesperson took me through the on-line videos and customization process in such a way that I knew that this would be my perfect home. The building process and timelines were met without issue. I would highly recommend this builder to anyone considering the process of building. They clearly stand behind their product.

The team of people involved with every step in the process were amazing. Kind, polite, informed, professional and communicated well with me as well as each other.

The whole staff was very helpful and friendly