Suzette and TJ were really great. They were patient, answered all questions, and they were just great over all.

We would absolutely recommend Smith Douglas Homes Atlanta. The whole process was smooth and we always felt informed, supported, and taken care of.

I am just satisfied, and I am happy so far.

I loved the value for the quality of the home I received! I could not find this amount of personalization for the price I paid with any other builder in the area.

They were very responsive, easy to work with, and made the process super easy and fluid so we did not have any delays or hiccups.

The contractors assistant that was doing the walk-through before we signed our final copies said that he would come back and fix the chunks of missing concrete. Haven’t seen the young men show back up yet !!??!!??

The whole experience was really good. Sherry, who I worked with, was very helpful and answered all my questions.

I love my home.

Smith Douglas Homes - Atlanta builds excellent homes. The personnel and company are wonderful.

The initial completion date was moved back four months or more. It was fine since it was a construction delay, but they weren't willing to compensate for any troubles that it may have caused. We weren't able to renew a lease to live in another place, we had to move spots, and there was possible rent income.

It was extremely disappointing the entire process due to the dishonestly of the building time and false hopes given continuously by Smith Douglass. Delays occur that are unforeseen which I understand; however, it is the dishonestly of when completion would occur that was disappointing. It left me almost homeless and without a way to have information to make other housing arrangements.

Fantastic home buying experience

There were issues with a cracked tub that I can still feel the patch work, very disappointed that I bought a new house but got a damaged tub. Then Glen head construction manager/ Perri the realtor manager lied to the Amanda (Sr. Loan Officer), mortgage company stating that the tub was not cracked and it was only a scratch. We have pictures that clearly showed a long crack, as well as, verification from the house inspector otherwise I would not have been able to prove it. The site realtor, Robin was very rude became very unprofessional in her interaction with us (which was not the case in the past) and when we tried to get assistance and express my concern, the site construction manager stopped communicating with us. On the day of closing there were several things stilled not fixed in the house, especially the roof, which had several damage tiles and area that were pointed out prior in the inspector report. The closing was pushed back later that day for things to get fixed, pictures of the roof was supposed to be sent to us to show that the damaged tiles were fixed, but we never got it. My agent spoke to Perri, the realtor's manager and they were supposed to be compensating us and never followed back up. We were purchasing my son’s forever home, and it was disheartening to have such poor customer service, when asked about not closing on the house, we were told we will lose the over $22,000 we had deposited, so we had no choice but to go through with the closing.

They are extremely efficient. They answered all my questions. They made the process for me very easy. It was my first time buying a home, so a part of me being apprehensive about buying a home was not being familiar with the home buying process. Smith Douglas really helped my wife and I through the process and made it easy.

Very smooth process from contract to closing.

Jordan was great!

Everybody was wonderful and helpful

At the end of the day, I would recommend Smith Douglas but only because of Mike Brigham and how hard he works his behind off to make things right. This is probably going to be one of the lengthiest surveys you have received, and I hope this is taken seriously and areas of concern are addressed. We got very concerned when we first joined the Facebook page for the neighborhood and saw all the issues new owners were having.

Our Smith Douglas Home became home very quickly. We have found quality in the construction and representatives.

We love our new home. Overall workmanship is beautiful.

I had a great experience working with the customer service representatives and the people who built the home. It was a very easy process and very satisfactory.

Ease of purchase, mostly two people. Rikel and Landon

The construction team and Eric's team was great. The only reason I gave a four is due to the sales department's lack of knowledge on the options, and we were not offered certain things. We were not educated properly as a first-time home builder.

Liam the construction manager was super supportive and the entire construction team very helpful. Overall minor touchups that wasn't done before closing but the team went above and beyond to best help out. Still have minor things to resolve but will take note and resurface any issue during our 11 month revisit of home by Smith Douglas.

The process from beginning to end was smooth. I was updated every step of way, Shakoya kept me updated with photos and videos of the progress of my build. She answered all questions in a timely manner.