There were issues with a cracked tub that I can still feel the patch work, very disappointed that I bought a new house but got a damaged tub. Then Glen head construction manager/ Perri the realtor manager lied to the Amanda (Sr. Loan Officer), mortgage company stating that the tub was not cracked and it was only a scratch. We have pictures that clearly showed a long crack, as well as, verification from the house inspector otherwise I would not have been able to prove it. The site realtor, Robin was very rude became very unprofessional in her interaction with us (which was not the case in the past) and when we tried to get assistance and express my concern, the site construction manager stopped communicating with us. On the day of closing there were several things stilled not fixed in the house, especially the roof, which had several damage tiles and area that were pointed out prior in the inspector report. The closing was pushed back later that day for things to get fixed, pictures of the roof was supposed to be sent to us to show that the damaged tiles were fixed, but we never got it. My agent spoke to Perri, the realtor's manager and they were supposed to be compensating us and never followed back up. We were purchasing my son’s forever home, and it was disheartening to have such poor customer service, when asked about not closing on the house, we were told we will lose the over $22,000 we had deposited, so we had no choice but to go through with the closing.

They are extremely efficient. They answered all my questions. They made the process for me very easy. It was my first time buying a home, so a part of me being apprehensive about buying a home was not being familiar with the home buying process. Smith Douglas really helped my wife and I through the process and made it easy.

Very smooth process from contract to closing.

Jordan was great!

Everybody was wonderful and helpful

At the end of the day, I would recommend Smith Douglas but only because of Mike Brigham and how hard he works his behind off to make things right. This is probably going to be one of the lengthiest surveys you have received, and I hope this is taken seriously and areas of concern are addressed. We got very concerned when we first joined the Facebook page for the neighborhood and saw all the issues new owners were having.

Our Smith Douglas Home became home very quickly. We have found quality in the construction and representatives.

We love our new home. Overall workmanship is beautiful.

I had a great experience working with the customer service representatives and the people who built the home. It was a very easy process and very satisfactory.

Ease of purchase, mostly two people. Rikel and Landon

The construction team and Eric's team was great. The only reason I gave a four is due to the sales department's lack of knowledge on the options, and we were not offered certain things. We were not educated properly as a first-time home builder.

Liam the construction manager was super supportive and the entire construction team very helpful. Overall minor touchups that wasn't done before closing but the team went above and beyond to best help out. Still have minor things to resolve but will take note and resurface any issue during our 11 month revisit of home by Smith Douglas.

There are a lot of areas that are on the sides of the doors and trim areas that are very rough. When the representative was in my home, he said they would not take care of it because it was cosmetic and Smith Douglas would not fix it. They are very rough areas. I know this is not a million dollar customer home, but they still claim to produce quality product. With all the rough areas, it is not a quality product.

The process from beginning to end was smooth. I was updated every step of way, Shakoya kept me updated with photos and videos of the progress of my build. She answered all questions in a timely manner.

They are professional people and they’ll help you

The quality of the build is really good, and the pricing was very affordable.

I am so pleased with the decision to purchase a home by Smith Douglas. Kathy was very easy to work with and extremely accommodating. The process was as smooth as buying a new home could be. I am very appreciative of the flexibility all parties had during my purchase as well. The walk-thru's offered prior to closing were extremely helpful as well. Joseph was very informative and helpful during the entire process.

Rayna, the salesperson, was extremely helpful from beginning to end. Chad and Dawson, the project managers, also did outstanding jobs and were super helpful. We are satisfied with our home!

I would absolutely recommend Smith Douglas Homes to anyone looking for a new home. My experience was exceptional from start to finish, thanks to Jonathan’s kindness, professionalism, and genuine care throughout the entire buying process. He made everything smooth, stress-free, and personal. The quality of the home and the level of customer service truly exceeded my expectations, and I’ve already shared my positive experience with friends and family.

Communication was poor. Completion date was missed by over 30 days. Willingness to work with us on scheduling. Quality poor.

From start to finish everyone involved in the purchase of my first home was amazing.

It was a quality build with quality service.

Excellent build quality, above-average materials used and truly superior customer service before, during and after construction.

I loved working with Liam Faulk, our builder, and Ms Cathy Peppers, our realtor.

It was a very smooth and easy process, from the sale agent Patty to the construction manager Eric. I would recommend.