I couldn't be happier!
Areas Of Satisfaction - I was especially impressed with the supervision and organization of the work crew. They worked hard and and overtime when needed. I am most satisfied with the final product. The wood shakes and the copper work were professional installed and adds value to my home.
We are very pleased with the work that Shake Guys preformed. We got an excellent product and the installation was done quickly and professionally. They cleaned up each day and were very polite and efficient. The quality of the workmanship appears to be excellent. They also did an excellent job at representing us for the insurance claim. We would highly recommend them.
Areas Of Satisfaction - They sent a large, skilled crew of installers and the job was done quickly and properly. They also did an excellent job in communicating with our insurance agency and representing our needs.
Recognized Excellence - Chad was excellent to work with and Mike, the Crew Leader, was friendly, knowledgeable and answered all my questions or concerns.
Areas Of Satisfaction - Chad is a quality guy who does what he says. He's worked very hard with my insurance company and the insurance adjuster. I trust him.
I want to thank Chad and all of Shake Guys for such excellent service. From a no nonsense, no hassle quotation process, and consistent follow up, to work occurring exactly as scheduled by three excellent work crews for roof, gutters, and dormers. All work was done with excellent workmanship and attention to detail. By far the best performance by a contractor that I have experienced in years. Thanks so much. Dean L, Deer Park, IL
Areas For Improvement - None
Areas Of Satisfaction - Everything start to finish was top notch
Recognized Excellence - Chad was great. I made it a point to speak with the lead site manager for each project, roof, gutters, and dormers. Each was very professional and had a high standard for the quality of the work they were delivering.
Additional Comments - Keep up the good work.
Areas Of Satisfaction - Their communication was more than I expected. They would answer questions before I even asked.
Recognized Excellence - Everyone involved were equally exceptional
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Shake Guys as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys