Area Of Satisfaction - I was most satisfied with Servpro's promptness to start the work.
They didn't do a very good job of cleaning.
Area Of Satisfaction - I was most satisfied with the overall cleaning and the thoroughness of the cleaning.
I was disappointed at the end because they broke my stove and didn't own up to it.
These folks are the best. They went above and beyond for us.
Area For Improvement - Nowhere.
Area Of Satisfaction - The willingness of Servpro people to move furniture items that were not directly in the damage area.
Additional Comments - I am very, very pleased.
They damaged my bath tub and when the worker came back to look at the damage became irate, raised his voice to my wife and walked out. Noone has contacted me back regarding this or the damage to my home from the careless error on their part. i cannot believe I get a survey to rate my experience before a call back regarding the damage and professionalism of the worker.
Servpro was very professional, and we've had no issues.
Area Of Satisfaction - I was very satisfied with the speed of getting it done.
They were very professional, on time and very concerned with what they were doing. I would recommend them to anyone.
Area Of Satisfaction - I was most satisfied with them getting the water up as quick as they did because it was pretty deep.
Area Of Satisfaction - I was most satisfied with the overall results. It was good high quality work and good people to work with.
SERVPRO is truly a GODSEND
Area Of Satisfaction - ALL
Great family owned business ! Most affordable Custom Built Green homes ! Very proud to be a Epic Homes Customer 150% !
They were extremely professional and they got finished with my project sooner than expected.
Great windows but very unhappy with the installation. Installers were very half doers and salesperson lacks communication with laborers.
Fresh Coat Painters of Charlotte was a very fair price and the work was well done.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Servpro of N. Spartanburg as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys