The staff and everyone that we had any dealings with were all great the ladies that did th house cleaning were absolutely great and have remained close friends and keep in touch. the gals in the office also helpful.the only thing I can say is we thought some painting was going to be done and carpets cleaned neither have been done we kind understand that due to the pandemic going on that it is not a big priority

There were some delays in scheduling but the staff was

I thought the people were great.

servpro had faulty equipment which i notified them about andit took them days to remove it. the equipment was leaky dehumidifiers which ended up getting my floors re-wet. making a schedule with them is useless as they were always late. minimum of 45 minutes. normally 2 hours after the agreed time. my good borders were thrown out, they removed 8 indutrial bags of attic insulation which was never replaced or mentioned of. most of the equipment was turned off, yet still charged for having them at my residence. i do not recommend servpro. they also had me do the full evalulation the first 15 minutes they got to my residence. granted, day 1 i.e. evaluation day- they got there on time and did everything as agreed but after that, it all went south. i figured they'd have daily critiques but nope. do not sign that critique until they have finished the work.their slogan of "like it never even happened" is bull s#*t!. they left my house worse than what the damages made costing me more than the actual repairs.

Prompt response team to a flood on a third floor from an air conditioner. They were very diligent each day to check for mositure. It took 5 days to dry carpet and ceiling but they were there 2 and 3 times each day.Great staff.

Areas Of Satisfaction

Areas Of Satisfaction - prompt response

Lead Source

Lead Source - coworker had used before and recommended

These folks were truly awsome, service was outstanding

Areas Of Satisfaction

Areas Of Satisfaction - Everything

Recognized Excellence

Recognized Excellence - Joey

Lead Source

Lead Source - The Hartford Insurance Co.

Additional Comments

Additional Comments - Thank you all for everything

Areas Of Satisfaction

Areas Of Satisfaction - ALL THEY DID WAS GREAT AND I COULDN'T BE HAPPIER WITH THE RESULTS.

Recognized Excellence

Recognized Excellence - THEY WERE ALL GREAT.

Lead Source

Lead Source - MY INSURANCE CO.

They were extremely courteous and probably the best people I've worked with in my home in a long time.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with their timeliness.

Areas Of Satisfaction

Areas Of Satisfaction - They were very polite

Recognized Excellence

Recognized Excellence - Jorge

Current Referrals

Current Referrals - No right now

Lead Source

Lead Source - From USSA

Areas Of Satisfaction

Areas Of Satisfaction - The repairs.

Recognized Excellence

Recognized Excellence - Joey

Area Of Satisfaction

Area Of Satisfaction - All areas.

They were fantastic! They were very professional and took a lot of care of the small details!

Areas Of Satisfaction

Areas Of Satisfaction - They were fabulous!

Recognized Excellence

Recognized Excellence - Whoever worked with us were all great!

Lead Source

Lead Source - A friend recommended them to me!

ServPro of Chesapeake is the best.

Overall Experience

Overall Experience - If I could, I would rate this statement a 10.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied in terms of the way that the technician handled himself, and how professional and honest he was.

Recognized Excellence

Recognized Excellence - I would like to recognize the man that came to do our service for his exceptional service. Unfortunately, I don't remember his name.

Lead Source

Lead Source - I heard about the company through my insurance company.

Areas Of Satisfaction

Areas Of Satisfaction - Very informative. Let me know what was happening when it was happening. I didn't have to worry about a thing.

Additional Comments

Additional Comments - Great Job!

Area Of Satisfaction

Area Of Satisfaction - Quick response to my needs