The color, aged copper, looks spectacular on our home.
The project was not done to what was communicated or expected. The communication around the project between the salesperson, the project manager, and the work team was terrible. Our complaints were not resolved.
2 years later shingles buckling all over. I specifically wanted a new drip edge installed, they charged us for this but never installed it. Asking about it now they claim what was on there was the only thing that could be installed. When the product on the house was made to be installed over drip edge. Lied several times saying they didn't charge the insurance company. When i called insurance, they said we should have gotten the drip edge installed, as we were charged for it. What they did was leave the old damaged and dented piece of trim on that was there when we bought the house, nailed directly to the fascia. This provides a direct route to the soffit with little to no waiting time. When they are asked about it now, they say they didn't install it because it isn't code.
Now, something that i pay for, does this have to be code for them to install it?
Aside from that it took them 2 years to finish the job, they left 3 mason jars full of nails all over the yard, sealed off all the fresh air intakes almost killing the furnace, unhooked bathroom vent and left it that way, later came back to remedy mold (this took them 6 months). They called us repeatedly for months about getting their check (insurance hadn't yet sent it because Sela didn't submit their final claim no complete the entire job).
Now im stuck with a job to get drip edge installed which as a line item costs about 200$ for all that we would need from a home depot etc. But contractors charge around 5500$ because of difficulty of installation when not doing at the same time as a roof or siding job.
inspect every nook and cranny before paying them. Check every line item on the insurance claim. They will try and say that the insurance company is wrong and they make this mistake all the time. I would not pay much attention to this, rather pay attention to where your dollars and cents were allocated and make sure those physical items or repairs are present. Don't hesitate to call your insurance company and ask them to help out with getting them to complete the contract they agreed to.
Big name - little conscience, no remorse. Save yourself.
Sela did a fantastic job. They did better than I expected. I am very happy with the workmanship. I would highly recommend them.
I wouldn't recommend the production manager.
Everything was great! We would definitely use them again!
Always been happy with Dan (Sales) and their work crews. They do an awesome job.
They are prompt and did a great job!
For the above reasons.
Sela Roofing & Remodeling, Inc is a terrible contractor, don't use them.
The installers were very professional and courteous. They did fine work.
Working with Sela Roofing was very smooth, they mad the whole process seamless. They also worked very well with my insurance company.
Work scheduled was not done in a timely manner. Work crews did a very good job once they here, my opinion, since final inspection was not completed.
Yes, but with reservation.
The workmanship was very good but the communication and organizing from Sela was very poor. I ended up organizing most of the project.
I would advise people to have Sela do one project only. I am doing a re-roof, siding and storm windows. It has been over a year and the project still goes on. The production and scheduling departments are inefficient. In good faith, I spent 8 months October to May with a tarp on a quarter of my roof, knowing Sela would get to re-roofing my home when the weather allowed, I'm disappointed they did not show the same faith in me, and delayed ordering my windows. And now here we are with winter coming on and I don't believe I will have any storm windows on my house. Not something I'm looking forward to. Winter in Minnesota without the adequate protection for my home. And, the Sela commercials that state" ONE call, that's all it took", really gets me steamed! Perhaps the "EVERY MONTH" has edited out.
I will never use them again and would never recommend this company to anyone.
The product seems good, it was the customer service that was lacking in my experience. That is my reason to rate them that way I did. It was not good customer service for me.
I've had three roofs done by Sela and I'm pleased with their work so I keep coming back to them.
They were very professional and did a beautiful job. They were very neat, clean, and hard workers.
Don't do it.
seal great qua;ity
Based on the reviews we had read on Angie's List about Sela, we had expected a higher degree of professionalism and timeliness. Unfortunately, having many services in one company did not serve to make our job easier. It felt like we had to serve as our own project managers or overseers rather than someone within the company overseeing the total flow of the project.
This goes back to communication.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sela Roofing & Remodeling, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys