Everything went as planned. It was great work by Sela Roofing & Remodeling. I have no complaints.
The color, aged copper, looks spectacular on our home.
The project was not done to what was communicated or expected. The communication around the project between the salesperson, the project manager, and the work team was terrible. Our complaints were not resolved.
2 years later shingles buckling all over. I specifically wanted a new drip edge installed, they charged us for this but never installed it. Asking about it now they claim what was on there was the only thing that could be installed. When the product on the house was made to be installed over drip edge. Lied several times saying they didn't charge the insurance company. When i called insurance, they said we should have gotten the drip edge installed, as we were charged for it. What they did was leave the old damaged and dented piece of trim on that was there when we bought the house, nailed directly to the fascia. This provides a direct route to the soffit with little to no waiting time. When they are asked about it now, they say they didn't install it because it isn't code.
Now, something that i pay for, does this have to be code for them to install it?
Aside from that it took them 2 years to finish the job, they left 3 mason jars full of nails all over the yard, sealed off all the fresh air intakes almost killing the furnace, unhooked bathroom vent and left it that way, later came back to remedy mold (this took them 6 months). They called us repeatedly for months about getting their check (insurance hadn't yet sent it because Sela didn't submit their final claim no complete the entire job).
Now im stuck with a job to get drip edge installed which as a line item costs about 200$ for all that we would need from a home depot etc. But contractors charge around 5500$ because of difficulty of installation when not doing at the same time as a roof or siding job.
inspect every nook and cranny before paying them. Check every line item on the insurance claim. They will try and say that the insurance company is wrong and they make this mistake all the time. I would not pay much attention to this, rather pay attention to where your dollars and cents were allocated and make sure those physical items or repairs are present. Don't hesitate to call your insurance company and ask them to help out with getting them to complete the contract they agreed to.
Big name - little conscience, no remorse. Save yourself.
Sela did a fantastic job. They did better than I expected. I am very happy with the workmanship. I would highly recommend them.
I wouldn't recommend the production manager.
Everything was great! We would definitely use them again!
Always been happy with Dan (Sales) and their work crews. They do an awesome job.
They are prompt and did a great job!
For the above reasons.
Sela Roofing & Remodeling, Inc is a terrible contractor, don't use them.
The installers were very professional and courteous. They did fine work.
Working with Sela Roofing was very smooth, they mad the whole process seamless. They also worked very well with my insurance company.
Work scheduled was not done in a timely manner. Work crews did a very good job once they here, my opinion, since final inspection was not completed.
Yes, but with reservation.
The workmanship was very good but the communication and organizing from Sela was very poor. I ended up organizing most of the project.
I would advise people to have Sela do one project only. I am doing a re-roof, siding and storm windows. It has been over a year and the project still goes on. The production and scheduling departments are inefficient. In good faith, I spent 8 months October to May with a tarp on a quarter of my roof, knowing Sela would get to re-roofing my home when the weather allowed, I'm disappointed they did not show the same faith in me, and delayed ordering my windows. And now here we are with winter coming on and I don't believe I will have any storm windows on my house. Not something I'm looking forward to. Winter in Minnesota without the adequate protection for my home. And, the Sela commercials that state" ONE call, that's all it took", really gets me steamed! Perhaps the "EVERY MONTH" has edited out.
I will never use them again and would never recommend this company to anyone.
The product seems good, it was the customer service that was lacking in my experience. That is my reason to rate them that way I did. It was not good customer service for me.
I've had three roofs done by Sela and I'm pleased with their work so I keep coming back to them.
They were very professional and did a beautiful job. They were very neat, clean, and hard workers.
Don't do it.
seal great qua;ity
Based on the reviews we had read on Angie's List about Sela, we had expected a higher degree of professionalism and timeliness. Unfortunately, having many services in one company did not serve to make our job easier. It felt like we had to serve as our own project managers or overseers rather than someone within the company overseeing the total flow of the project.
This goes back to communication.
Sela Roofing & Remodeling provided quality work, the installation crews were respectful of property, and follow up was good when any issues arose.
I am extremely satisfied.
Process was very smooth and did exactly what they promised. Their sub contractors were great to work with.
The work was done professionally and in a timely manner. The staff was pleasant to work with. We are satisfied with the end result.
Having had a bad experience with a prior contractor I was hesitant about everything. Sela dazzled me with their customer service from start to finish. THANK YOU Sela!!
Highly satisfied with Sela, from the first sales call to assess my need to the end of the job to complete the work and the follow-up. The office team is fabulous with dealing with the insurance company and claim filing. I was highly satisfied with Sela. They are organized in all aspects. They exceeded my expectations all around.
Professional, knowledgeable, they complete the work in a timely manner. Great company!
Sell extremely reliable. Felt we received a fair price for all repairs completed by them. Was very happy to see how professional every worker was. Was able to communicate with everyone. Even received phone calls to make sure when they were coming out to the job that we were aware they were coming. Everyone was very talented in their speciality. Would highly recommend them to everyone. SELA would be the first one to call for any remodeling or repair work. Was so pleased with what they did.
They did a good job.
Very professional, very efficient, high quality work. Our insurance adjuster thanked us for hiring Sela.
They were trustworthy, dependable, very clean, and professional. The clean up was great. We were happy we went with them. We knew that they were the best.
They were on time, they took care of the job, and I would hire them again.
We were very excited about the project itself, but when we saw the end result, it by far exceeded our expectations. I want to give a special shout-out to Pat Hall, our salesperson. He was a part of the process from start to finish. The whole team was amazing to work with.
They were very professional and I'm pleased that I choose them.
I've had Sela do several jobs for me - 2 siding projects and 2 roofs. They do a good job and I especially appreciate that if something does go wrong (it happens!), they're very responsive about coming out to take care of things. I've had them tell me that honestly, my roof was fine after a hailstorm (after a stormchaser said things were dire) and they have also gone to bat for me with my insurance company when I DID have hail damage to get the adjuster to agree to cover the damage. That's what you get from a good solid company that's been around a long time.
Areas Of Satisfaction - I appreciated Carey's attention to pricing a siding upgrade for me and matching the color of my discontinued siding. It matches perfectly and was an affordable solution. I also appreciated the crew's problem solving to take care of my awkward screen porch and to re-screen it afterward.
Recognized Excellence - Carey did a nice job for me as did the crew chief.
Areas Of Satisfaction - I was happy with the quality of the work and the speed at which they completed it.
Recognized Excellence - Everyone was good.
The initial call was fantastic. He found extra things wrong. Sela Roofing & Remodeling, Inc. worked with my insurance company Allstate. My insurance company said they had a very good recommendation of Sela in dealing with roofing. Any questions I had were answered, and it was unbelievably smooth. I was really unsure of how this was all going to be handled, but it was handled very smoothly on Sela's aspect of getting the right type of shingle for the roof and the workmanship. My insurance company said that Sela did a great job in explaining what needed to be done.
Areas Of Satisfaction - I was most satisfied in that Sela Roofing & Remodeling, Inc found issues that the insurance company didn't. For example: our chimney needed new cement work done. They explained with pictures why it needed to be done, and the insurance company was happy to do that work which they didn't pick up on during the initial review.
Current Referrals - Everyone in our neighborhood had their roofing done, but I explained to people that we used Sela Roofing & Remodeling and are very happy with them. I believe a couple people down the road used Sela as well.
Recognized Excellence - Everyone I dealt with at Sela Roofing & Remodeling provided exceptional service. I dealt with the man from the sales department that came to our house, and he was very helpful. I had to schedule things with someone in the office, and they were really helpful. Then I talked to Accounts Receivable, and they were really helpful.
Areas Of Satisfaction - It seems that they did a good job in a timely manner.
Additional Comments - Overall, I am pretty happy.
I would definitely recommend them.
Lead Source - I think we heard about them from a TV ad.
Areas Of Satisfaction - I was really impressed with the entire operation. They did quite well! Our job was unique and took a lot of hard work, but it looks great and I can't say enough good things about them!
Recognized Excellence - The siding crew leader, Jaime, was very thorough in explaining and discussing everything they were doing to us. He was excellent guy to work with! Same goes for the roofing guy! They were truly great to work with.
My local city code was clearly communicated that the ice and water shield must be applied at temps above 40 degrees. SELA ignored this and did the work at 30 degrees. Now the city inspector will not approve the job.
This was a major project removing stucco from my house, repairing some damage, and residing the home with James Hardie, installing a new fireplace, and new decks. Sela did a superb job. The house looks great and they came in significantly UNDER budget. Highly recommended.
Recognized Excellence - Jake, the master carpenter and boss was a joy to work with and made sure everything was done right and to our satisfaction. He was superb and deserves kudos and being called out.
Everything from beginning to end was top notch and professional, highly recommend Sela to anyone
Lead Source - TV, Radio and word of mouth
Areas Of Satisfaction - Everyway
Current Referrals - Not at this time, you are already working with my brother
Recognized Excellence - Everyone I came in contact with, sales to crew, to accounts recievable
Sure, go ahead and publish my review
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sela Roofing & Remodeling, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys