very happy with the results

Overall great experience

They were very professional, customer service was excellent, very clean, efficient and quick

YES

I appreciate knowing that Sela is a BIG company. With the complexity of dealing with insurance companies for claims, Sela's experience was critical in trying to get us the best settlement possible with our reluctant insurer.

Wish I had shopped around a little more. I went with Sela because they did my roof 32 years ago and were very compassionate as costs escalated. Great job then. Doesn't seem to be the same values coming through now. Perhaps it's gotten too big and corporate. No longer a "family business". Poor communication, not great clean-up and caulking on flashing was not great.

Extremely knowledgeable and professional.

You were up front with the pricing and got the job done in a day. Really great

They did a fine job overall for the exact price quoted. It was my request that Sela not start the job until after Thanksgiving and the day they came was quite cold and my roof is very steep. I think the roofers did not have good work conditions and as such, Sela had to send a another crew back in the spring to fix some issues. All issues were corrected as promised.

Excellent reputation, good value (not the cheapest, but the best combination of workmanship and reliability) and thus the bang for the buck. I can always count on them being around if I need further help.

They were very responsive, courteous, and did quality work.

Lack of responsiveness, quality work, and communication.

They can nail shingles to a roof. Anything beyond that, including management, billing, oversight, etc, or anything more complicated like a flat roof or gutters, and you'll start to see the wheels come off. Numerous issues throughout the process, from scheduling, navigating insurance, damaging the home during installation and doing sloppy work, to bigger issues like removing then not replacing gutters for weeks, causing a huge amount of water damage in my home.

If/when things go wrong, this is when the real issues begin. You will not be able to get a quick resolution. You probably won't even be able to get a returned call or email. We would go weeks without hearing from Sela when we were having major issues, despite constant outreach to them. At one point, they even threatened to put a mechanic's lien on my home, when they'd never finished the work or sent an invoice.

Hiring Sela cost me at least 100 hours of my own time, thousands of dollars, and 17 months of frustration and anger. I'll never get that back... I thought hiring one of the biggest companies in the metro would be the easiest and best way to get a new roof. Don't make the same mistake as me... do not hire Sela. This is one of the worst companies I've ever dealt with.

maybe and maybe not

Too many problems with scheduling and color of garage roof.

They are easy to work with. They pay attention to detail. They are committed to quality work product. They provide exceptional service delivery.

They did a good job. They followed through. They were very conscientious about their work and what they did. Their workers were very polite and respectful.

I would not wan to be associated with a firm makes the missteps made during our projects,

They are basically the best.

See below

Good price and quality. They did our roof in 2002 and had them back to install this one. Timing of the roof replacement was due to tree damage.

Sela Roofing & Remodeling did a good job; they took care of it in a short amount of time, and I'm happy with the new roof and gutters.

I was impressed with the knowledge level and work ethic of the crew.

Sela handled everything and made it so simple for me.

Everything went as planned. It was great work by Sela Roofing & Remodeling. I have no complaints.

The color, aged copper, looks spectacular on our home.

The project was not done to what was communicated or expected. The communication around the project between the salesperson, the project manager, and the work team was terrible. Our complaints were not resolved.

2 years later shingles buckling all over. I specifically wanted a new drip edge installed, they charged us for this but never installed it. Asking about it now they claim what was on there was the only thing that could be installed. When the product on the house was made to be installed over drip edge. Lied several times saying they didn't charge the insurance company. When i called insurance, they said we should have gotten the drip edge installed, as we were charged for it. What they did was leave the old damaged and dented piece of trim on that was there when we bought the house, nailed directly to the fascia. This provides a direct route to the soffit with little to no waiting time. When they are asked about it now, they say they didn't install it because it isn't code.
Now, something that i pay for, does this have to be code for them to install it?
Aside from that it took them 2 years to finish the job, they left 3 mason jars full of nails all over the yard, sealed off all the fresh air intakes almost killing the furnace, unhooked bathroom vent and left it that way, later came back to remedy mold (this took them 6 months). They called us repeatedly for months about getting their check (insurance hadn't yet sent it because Sela didn't submit their final claim no complete the entire job).
Now im stuck with a job to get drip edge installed which as a line item costs about 200$ for all that we would need from a home depot etc. But contractors charge around 5500$ because of difficulty of installation when not doing at the same time as a roof or siding job.
inspect every nook and cranny before paying them. Check every line item on the insurance claim. They will try and say that the insurance company is wrong and they make this mistake all the time. I would not pay much attention to this, rather pay attention to where your dollars and cents were allocated and make sure those physical items or repairs are present. Don't hesitate to call your insurance company and ask them to help out with getting them to complete the contract they agreed to.

Big name - little conscience, no remorse. Save yourself.

Sela did a fantastic job. They did better than I expected. I am very happy with the workmanship. I would highly recommend them.

I wouldn't recommend the production manager.

Everything was great! We would definitely use them again!

Always been happy with Dan (Sales) and their work crews. They do an awesome job.

They are prompt and did a great job!

For the above reasons.

Sela Roofing & Remodeling, Inc is a terrible contractor, don't use them.

The installers were very professional and courteous. They did fine work.

Working with Sela Roofing was very smooth, they mad the whole process seamless. They also worked very well with my insurance company.

Work scheduled was not done in a timely manner. Work crews did a very good job once they here, my opinion, since final inspection was not completed.

Yes, but with reservation.

The workmanship was very good but the communication and organizing from Sela was very poor. I ended up organizing most of the project.

I would advise people to have Sela do one project only. I am doing a re-roof, siding and storm windows. It has been over a year and the project still goes on. The production and scheduling departments are inefficient. In good faith, I spent 8 months October to May with a tarp on a quarter of my roof, knowing Sela would get to re-roofing my home when the weather allowed, I'm disappointed they did not show the same faith in me, and delayed ordering my windows. And now here we are with winter coming on and I don't believe I will have any storm windows on my house. Not something I'm looking forward to. Winter in Minnesota without the adequate protection for my home. And, the Sela commercials that state" ONE call, that's all it took", really gets me steamed! Perhaps the "EVERY MONTH" has edited out.

I will never use them again and would never recommend this company to anyone.

The product seems good, it was the customer service that was lacking in my experience. That is my reason to rate them that way I did. It was not good customer service for me.

Poor Communication.

I've had three roofs done by Sela and I'm pleased with their work so I keep coming back to them.

They were very professional and did a beautiful job. They were very neat, clean, and hard workers.

Don't do it.

seal great qua;ity

Based on the reviews we had read on Angie's List about Sela, we had expected a higher degree of professionalism and timeliness. Unfortunately, having many services in one company did not serve to make our job easier. It felt like we had to serve as our own project managers or overseers rather than someone within the company overseeing the total flow of the project.

This goes back to communication.