I would highly recommend Saussy Burbank to anyone that is interested in purchasing a new home in the South Carolina area. From the sales team to the builders they are all extremely knowledgeable and very attentive to the clients needs. They are prompt responding to emails and general questions one might have. Truly a very efficient process from start to finish whether you’re buying a completed home or starting from the ground up. Highly recommend.

Everything from the initial interaction with sales staff (Meredith) to project manager (Rob) to design (Megan). Very professional, knowledgeable excellent client service.

Poor quality cabinets in kitchen and especially bathrooms. Primary bathroom did not have a zero-entry shower and rain nozzel.

The quality of the home is high. My son owned a Saussy Burbank home. That is why we went to them first.

Quality workmanship and product selection

Overall we are impressed with Saussy’s build, attention to detail, quality, care, and service

The minute we walked in the model home at Springfield Cottages, we knew that this was a home we would love to own. Sherry Webb was so helpful and knowledgeable, it made the whole experience exciting and enjoyable! Having a sales respresentative that was so pleasant and extremely helpful, made all the difference.

My purchasing experience was delightful. We love our new home.

The house is great, the finishes are very nice and we've been very happy so far.

The build process and communication was excellent. Connor and David were outstanding.

From the real estate agents to design consultant to our first blush with the site manager, everything has been professional, timely and organized.

Very likely to recommend to friends because of high quality workmanship and process...

River District is a great location in Charlotte.

Our home is only in the first 20% of being built, but every facet of the process has been very professional and organized.

For their friendly atmosphere, excellent customer service, communication and professionalism.

The follow up and responsiveness are awesome.

My floor has bumps in places and makes hollow noises in others. Painters didn’t clean door handles and glass in places so I will have to do that. Disappointed with cabinets. Workmanship on exterior of home is ok.
Regret purchasing a spec home and not being able to make more impactful upgrades. Changes can be made after closing but it a waste of time and money. Some changes are very costly to change after closing.

Trisha Whitaker was accommodating, knowledgeable, and a pleasure to deal with.

Since I moved in, I have been disappointed with the quality of workmanship in my home. I have paint peeling off of the garage at a level. I can’t even reach to repair it. I’ve had fixtures in the bathroom fall off the wall. There were nicks everywhere that I didn’t notice on the walk-through my kitchen repair under the sink was never fixed and the fence that I paid for now that it’s settling the paint job is not good and it looks unacceptable for the price that I paid for the home.

I think Saussy Burbank needs to do better quality instead of rushing to get things done. They need to do better with quality over quantity. They cut corners and for the price point, the stuff in the house is cheap.

From start to finish, the Saussy team was always willing to help, were friendly, and answered all our questions.

Great customer service from the beginning of the process until the end.

Simply the best!

At this juncture, I am unable to provide a full recommendation without additional context and follow-through on the remaining steps of the build. While I recognize that SB creates beautiful homes, aspects of the process so far have been disappointing and have not always aligned with our expectations for building a dream home. The individuals we have worked with have been exemplary, so please note these are generally logistical/process concerns.

Suggestions:

Allowing more time between lot purchase and home plan selection.

Providing timely information on new models and their availability/timeline.

Offering incentives to future homeowners (we have not received any to date).

Increasing flexibility in available options, such as landscaping.

Consider increasing quality of paint to prevent the encouraged bright colors from fading.

Reviewing garage build expectations (e.g., size and plumbing).

The people we worked with and the quality of the home exceeded our expectations. Specifically Mallory Moore and Will Hess were our sales person and our construction contact.