About this company
Saussy Burbank
Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
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GuildQuality surveys
Badges
Customer satisfaction
Of 5345 customers surveyed, 3071 respondedReviews 1058
Of 3071 respondents, 1058 left a reviewRecent reviews
C.R.&.
We are loving our Saussy Burbank home. Our builder has called us every few weeks after closing to make sure we are happy and don't have any concerns that need to be addressed. We have had zero issues and I am very impressed with the quality of the home. I am so glad we found this builder.
D.D.M.
Friendly staff. Any staff member was willing to answer all our questions.
Customer in Charlotte, NC
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Areas Of Satisfaction
Areas Of Satisfaction - Sherry Web and Frank Neil were both very helpful, professional, and a pleasure to work with.
Nicole C.
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Areas Of Satisfaction
Areas Of Satisfaction - They met and exceeded all of my expectations. I was pleasantly surprised at how easy the process was.
A.S.F.
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Additional Comments
Additional Comments - Our First home purchase and we didn't quite know what we were getting ourselves into. The sales team (Ann, Amy and Jack) were great. Tony was exceptionally patient with all of my question and concerns during the building process
J.D.&.
Saussy Burbank’s builds a wonderful home. They really put thought into the desires and needs of a homeowner. Our new house felt like home even before we moved in. Would highly recommend.
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Additional Comments
Additional Comments - The team I worked with was friendly, professional and dedicated to customer satisfaction.
Customer in Mt. Pleasant, SC
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Areas Of Satisfaction
Areas Of Satisfaction - The entire project met and exceeded our expectations
Susan M.
Great quality
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Use Comments
Use Comments - Professional in all they do on top of building a beautiful high quality home ...
Remote Selections
Remote Selections - Working with Ali was absolutely a difference maker in making the home beautiful ... She’s a secret weapon for SB and provides high quality advice with an uncompromising commitment to style ... She won’t let you make a bad choice
Additional Comments
Additional Comments - 5 Star Builder period !
Customer in Summerville, SC
Our experience thus far has not been great. We hope the reminder of the process improves.
Debra H.
Excellent company who does a great job architectural in designing homes. There staff is very professional and goes beyond and above to please their clients. Very happy that we purchased a Saussy Burbank home.
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Recognized Excellence
Recognized Excellence - All my contacts with Saussy team have been exceptional
Customer in Charlotte, NC
I like their designs and they have a quality build.
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Areas Of Satisfaction
Areas Of Satisfaction - The design and some of the standard features met or exceeded my expectations.
Derek E.
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Customer Suggestion
Customer Suggestion - The whole design was process was great. I do not have any suggestions for Saussy Burbank.
Linda M.
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PM Communication
PM Communication - Justin is wonderful. I would not have made it without him. He is top-notch. I live in CO. and he is in S.C. He would text me pictures and get people to do everything.
W.E.S.
Saussy exceeded our expectations! We have heard horror stories of problems with other builders not communicating or taking much longer to finish their home than expected. Saussy is not like any other builder! They stay on top of their vendors, continuously update you on the progress of your home and are willing to work with you to make sure your home is everything you want. We were told 6-8 months from initial signing of our contract to closing, we closed in 6 months!
Additional comments
PM Communication
PM Communication - He is still calling and checking in every Friday to make sure the house is good. Very good communication!
Easier Than Expected
Easier Than Expected - Everyone said building a home could make or break you. This was a super easy process!
Areas Of Satisfaction
Areas Of Satisfaction - All of them. Communication was and is frequent and everyone answered our questions.
M.F.&.
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PM Professionalism
PM Professionalism - We dealt with Kim Claxton and Troy Patrick. Both should receive 5 stars.
J.K.&.
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Easier Than Expected
Easier Than Expected - I recommend Saussy to all my friends on the move ... the process was smooth. I trust Saussy will do a great job!
Use Comments
Use Comments - Saussy's Design process was exceptional. Ali walked us through our options making great suggestions. We trusted her design and color expertise and are very pleased with the outcome!
Areas Of Satisfaction
Areas Of Satisfaction - Kim Claxton, the real estate agent built our trust early in the process. We give her great kuddos!
David E.
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Areas Of Satisfaction
Areas Of Satisfaction - The entire process was easy! The construction manager Mike was easy to work with, and I was happy I did not have to step in and do anything!
Zoe J.
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Recognized Excellence
Recognized Excellence - Sherry and Jason have both been amazing throughout the process.
Areas Of Satisfaction
Areas Of Satisfaction - Overall the quality of my home exceeded my expectations.
Customer in Davidson, NC
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Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded my expectations as the house is beautiful. They went above and beyond with the bathrooms, the living room, and everywhere.
Customer in Charlotte, NC
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Areas Of Satisfaction
Areas Of Satisfaction - We were able to close quickly. They completed everything on the punchlist, and are following up after about things that were not completed on time. We used their preferred mortgage lender, and they were great.
Debbie S.
From the very beginning when I met with Anne the sales consultant I felt welcomed and that I was being treated with respect. This has been a great process. I’ve been satisfied so far.
Customer in Mt. Pleasant, SC
The quality of the finishes does not match the price point. However, their designs are really nice. They do a really good job of the space allocation.
Customer in Charlotte, NC
The landscaping was not covered in the warranty, and they did not do a good job with making sure rain and runoff drained properly. We had to have another person come out to do that. They refused to do anything regarding the warranty on that. The quality of the construction was great, and they responded to my other problems.
H.B.&.
We knew of Saussy Burbank’s exceptional reputation even before we moved to the greater Charlotte area. The opportunity and privilege to work with their team to design and build our forever home has been an amazing experience that surpassed even our highest expectations. Thank you!
Dylan S.
Dishonest is the first word that comes to mind. They call you, email, and act as if you're a valuable customer until you purchase your home. Then they won't help you with anything. My grass looks terrible, creaks, and squeaks, and tons of nail pops in the house. No follow up they just say we've moved onto a new project and ignore you. I've tried numerous times to get assistance and no one cares. Be cautious when initially filling out their survey because if I could retract my initial review I would.
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