From start to finish, the Saussy team was always willing to help, were friendly, and answered all our questions.

Danielle and team could not have done more! From the day we first walked through the model home, to the day we actually signed papers (one year later!!!) she was there every step of the way!

Meredith is amazing. She took care of everything for us and made our process so far very easy.

Great customer service from the beginning of the process until the end.

Simply the best!

At this juncture, I am unable to provide a full recommendation without additional context and follow-through on the remaining steps of the build. While I recognize that SB creates beautiful homes, aspects of the process so far have been disappointing and have not always aligned with our expectations for building a dream home. The individuals we have worked with have been exemplary, so please note these are generally logistical/process concerns.

Suggestions:

Allowing more time between lot purchase and home plan selection.

Providing timely information on new models and their availability/timeline.

Offering incentives to future homeowners (we have not received any to date).

Increasing flexibility in available options, such as landscaping.

Consider increasing quality of paint to prevent the encouraged bright colors from fading.

Reviewing garage build expectations (e.g., size and plumbing).

The people we worked with and the quality of the home exceeded our expectations. Specifically Mallory Moore and Will Hess were our sales person and our construction contact.

We purchased the Model and Saussy is renting it back so when we move in I would do another survey

From our first encounter with Sherry Webb as the River District Sales Consultant, we have been met with informative, enthusiastic and knowledgeable construction professionals at Saussy Burbank. They are very organized and efficient with your time and involve you when and where necessary in the building process to keep you well informed. Jen Tetel was very helpful as the design consultant and provided us with many great design ideas. We are excited to see the construction start and the house and River District neighborhood take shape.

The Saussy Burbank team I interacted with always made me feel valued and in good hands. Communication was clear, especially as I was out of state for a large chunk of the construction process. Their design coordinator, Megan, was exceptional at her job and was able to guide us through the design process seamlessly. Danielle and Jack were and continue to be friendly and helpful; they always have a smile and stop to speak with me if we see each other in the neighborhood, even now! Kelly is so well versed as PM, I always knew my house was in good hands - he was well organized, on the ball and always a few steps ahead of me. Whenever, I had questions, all the Saussy team members helped me out and never made me feel like I was asking too many questions. Any warranty issues I've had post-closing are small and met in a timely manner six months in. I highly recommend the Saussy Burbank team.

This is our second purchase in the Fort Mill area. We previously bought a Lennar home. The entire experience has been totally different. I just told my husband the other day that I feel like it is like working with my best friends for a long time. That is how great they make you feel.

We would recommend!

They have been extremely helpful and responsive to any and all questions we’ve asked.

I've already referred someone over to them who's moving into the same neighborhood.

The entire process was seamless

The total experience with Saussy Burbank was good.

This is my fourth house with Saussy Burbank. Great builder!

Trisha and Rob made building and buying a pleasurable experience.

Our builder, Connor, has been very good to work with. He gets things done when he say he will. Very conscientious. We are enjoying our home very much.

Communication with our project manager Connor has been great

Connor Coons was terrific!

From the moment we walked into the model home, we felt welcomed!

Customer service
Professionalism
Organization
Communication
Clear timeline
Quality

Love my Saussy Burbank home. I bought a spec home so didn't get to choose any finishes, but with a couple of exceptions I love what was chosen. My only negative is that I was told that Saussy would replace any plantings that died or didn't come up in the first year. I'm missing an estimated 9 perennials and I've asked SEVERAL times to have them replaced and I'm ignored. My home is one facing the street and one would think it important to have these looking their best as there are about 16 unbuilt/unsold homes behind me.

No, the quality of work was awful, we've had multiple issues with things in the house.