About this company
Saussy Burbank
Saussy Burbank is a developer and new home builder in three premier markets in the Carolinas. Since 1989, the company has built more than 8,000 new homes and townhomes earning regional and national awards, including seven Best in American Living® awards. The company's innovative approach to design combines modern, open floor plans with an architectural style that reflects the history and character of our region.
Types of work
GuildQuality surveys
Badges
Customer satisfaction
Of 5436 customers surveyed, 3173 respondedReviews 1118
Of 3173 respondents, 1118 left a reviewRecent reviews
Lynda
Absolutely. The process from initial contact through closing was well thought out and executed.
James R.
We have not finished our experience with Saussy Burbank.. but so far Thomasena and Ally have been so knowledgeable. I am hoping the walk-thru will be as good as the sales process.
The
So far we have had great experience dealing with Thomasena and ally . We are hoping we will enjoy our house . We could have used a few more rooms . It will be a big adjustment moving from a 4,500 square foot house to under 3,000 square foot house . Could not afford a bigger house around our kids houses . Hoping that we will continue to have great experience .
Erik
The people at Saussy Burbank are not just focused on building. They genuinely care about the home they build for you.
Cynthia K.
We are very pleased with our Saussy Burbank home and the level of customer service we have received in our first year.
Customer in Dr Charlotte, NC
Our first Saussy home. VERY pleased.
Mary
Additional comments
PM Professionalism
PM Professionalism - We dealt with Kim Claxton and Troy Patrick. Both should receive 5 stars.
Jacqueline
Additional comments
Additional Comments
Additional Comments - The team I worked with was friendly, professional and dedicated to customer satisfaction.
Laura E.
This is the best experience of the ten building experiences we have had!
Customer in Marvin, NC
I will do this via a phone call to me
Miriam
Connor is exceptional.
Denise C.
I am not likely to recommend Saussy Burbank to a friend because the quality of the home is unacceptable.
Susan M.
Honest, creative, and they build the nicest product for the money in Charlotte … Southern charm at its best with distinctive workmanship/design …
Additional comments
Use Comments
Use Comments - Professional in all they do on top of building a beautiful high quality home ...
Remote Selections
Remote Selections - Working with Ali was absolutely a difference maker in making the home beautiful ... She’s a secret weapon for SB and provides high quality advice with an uncompromising commitment to style ... She won’t let you make a bad choice
Additional Comments
Additional Comments - 5 Star Builder period !
M.&.W.
Smooth, professional, personal, excellent!
Customer in Charlotte, NC
The home design and purchase was seamless. Kim and Ali were exceptional partners in the process.
Additional comments
Easier Than Expected
Easier Than Expected - I recommend Saussy to all my friends on the move ... the process was smooth. I trust Saussy will do a great job!
Use Comments
Use Comments - Saussy's Design process was exceptional. Ali walked us through our options making great suggestions. We trusted her design and color expertise and are very pleased with the outcome!
Areas Of Satisfaction
Areas Of Satisfaction - Kim Claxton, the real estate agent built our trust early in the process. We give her great kuddos!
Amy A.
It was a great company to work with.
W.E.S.
Additional comments
PM Communication
PM Communication - He is still calling and checking in every Friday to make sure the house is good. Very good communication!
Easier Than Expected
Easier Than Expected - Everyone said building a home could make or break you. This was a super easy process!
Areas Of Satisfaction
Areas Of Satisfaction - All of them. Communication was and is frequent and everyone answered our questions.
Angie A.
Ann was awesome and Tony the project manager was good. They both went above anything could ask.
William W.
Top quality builder. They go the extra mile for the customer. If it's possible, they will do it. We bought a spec, and were treated as if we built from the ground up.
Michael K.
Both Ann and Tony have been fantastic throughout the entire process.
Katherine D.
Extremely professional and it's "the little things" about a home that are so important. As a realtor, I have worked with +8 builders in Charleston, and this was ironically the first time I have done a transaction with Saussy Burban. I will always recommend them to clients in the future! I loved my experience!
Koen D.
General the people I met are very friendly and most of them are very service minded, but the disappointment of poor quality and repeating problems is very big.
Customer in Summerville, SC
We have been very satisfied and happy with our home to this point. We are also happy with all the construction and office people.
Levi P.
They were really great to work with, and customer service is nice.
A.A.&.
I have warned my acquaintances in both Charlotte and Charleston to steer clear of Suassy as a builder as I am very disappointed by the quality of the construction. At over $450 per square foot, I'd expect a better final product.
GuildQuality
Customer feedback report
