Schedule

SB did a great job completing our unit according to the agreed upon schedule. Their timing couldn't have been any better!

Additional Comments

This is not the first new home we have built, but I can tell you should we ever need to go through this again we wont choose anyone BUT Saussy Burbank. From day one when my wife and I were just looking in the neighborhood this whole experience has been a total surprise and outstanding experience! When we first came across Nims Village we were one day away from going under contract with Classica. While we have good things to say about them, we have BETTER things to say about Saussy and Thomasena specifically! While the home building experience is inherently stressful, you all make the process as enjoyable as possible. We are so happy to be building with you!

We bought a spec home, and it seems like less attention was paid to quality bc we didn’t oversee the build. Our whole side and back yard are a marsh due to nonexistent grading; you “forgot” to install Traexx pest control and added it somewhat after the fact (but couldn’t fully install); we had a tub leak through the kitchen ceiling in week 1, problems with every toilet, and an on-going AC Issue that has been almost completely ignored by ARS during a heat wave. Then there are the little things: no light in the pantry (?!), one wifi and one NOT wifi thermostat (not sure what the point is), etc. it feels like we got the scraps. Frankly, it’s been a nightmare - the only saving grace (not really, but a brighter note) has been Mike being very responsive. That is not the same, unfortunately, as feeling confident in the quality of the house since this all happened in the first month.

Additional Comments

Being in the business, we appreciate the standard options that are given by Saussy. Quality is phenomenal. Design is exactly our style and exemplifies that modern farmhouse country feel which we love. We are so happy that we decided to go with a Saussy house and look forward to many wonderful years in our home.

Connor does a phenomenal job

We had put down the initial contract to build something from the ground up on a lot we choose. However, something happened with the city and the lot that was chosen. Ann Turnbull reached out to fix the issues almost immediately. She made sure that even though we could not build on the lot we had chosen that she found something on the other side of the neighborhood that resembled what we wanted to build. She was super helpful in getting us closed quickly and helping with finishes and options we had already picked out, even getting it at a lower cost. We got in the house 6 months sooner than planned. Their professionalism and acknowledgment of their mistakes while being accommodating was great.

Areas Of Satisfaction

I was most satisfied with their customer service and the promptness of answering my questions. When I moved in and I told them about things that needed to be fixed, they fixed them within the week.

Areas Of Satisfaction

All staff were exceptionally responsive and helpful. I had a great experience with all of my interactions with Saussy Burbank staff. They did a great job responding to our requests and special concerns as well.

I would like to send a special thank you to the team for all of there help in building my dream home. This year has been a struggle but the team has been there to support all of my requests and have gone above and beyond to ensure my needs are met and exceeded. Thank you Kim, Jeff and Ally! Sincerely,Jason

Additional Comments

I would like to send a special thank you to the team for all of there help in building my dream home. This year has been a struggle but the team has been there to support all of my requests and have gone above and beyond to ensure my needs are met and exceeded. Thank you Kim, Jeff and Ally! Sincerely,Jason

Recognized Excellence

Working with Pam Cook has been a wonderful experience. She listens very well and anticipates a solution to offer.

Areas Of Satisfaction

The quality of standard specifications and available upgrades. Workmanship is also at an elevated level.

This is because of the amount of money that we spent on the home versus the issues that we had. The house should be ready. They use more durable items during the construction of the home.

Areas Of Satisfaction

I was very satisfied with my main builder. Kelly was great and effective / efficient. Every office staff member was easy to approach as well.

great experience and the best builder in the area.

Areas Of Satisfaction

I was very satisfied with every part of my experience with Saussy. Chris Stallings was incredibly friendly and supportive at my introduction to the process. Michele was very very efficient as a I made selections (I have a busy work schedule so we had to go through the process quickly). I cannot say enough about Lee. He was always responsive to my questions. He gave me helpful advice about every part of my house. He was flexible in timing for meetings. He even came back to check in and help me after I closed. He is a true asset to your company.

Areas Of Satisfaction

I was most satisfied with the design center. Our representative was very helpful with picking design choices that went along with our style of house

We absolutely loved our process with Saussy Burbank. Terri and Dave at the Holly Springs location were a dream to work with. We had previously built a house from the ground up and there was a MAJOR difference in communication, care and attention to detail. Also just basic honesty - if something wasn't right there wasn't the blame game... that was so incredibly refreshing! Our only regret is buying a spec home and NOT getting to build with Saussy from the ground up. Our time with them was only a few months while our spec got wrapped dup and that was not long enough. I'd build again just so I could go through the Saussy process from beginning to end.

Additional Comments

Thank you. Thank you so much for giving us a home we love and for truly striving to be better even when you are already doing awesome. Closing on a house during a pandemic isn't the easiest (we are still DYING to get our house warming present!!) but we seriously wouldn't want to go through it with any other team. THANK YOU!

From pre-purchase to now more than a year passed the purchase date, we are very satisfied with Saussy Burbank. Highly recommended and will buy another house from them in the future!

Kim Claxton at Saussy Burbank is a class act professional. She is responsive, knowledgeable and considerate. She goes above and beyond the call of duty to get your questions answered. I highly recommend working with Kim for a new home with Saussy Burbank.

Overall, we had a great experience. They're professional, quick with their responses, and the Project Manager Mike has been extremely helpful. Overall, we've had a great experience!

This is my fourth home...and second new construction. The team at Saussy Burbank made me feel like a valued customer. I had confidence in Luke and Mike that this experience was going to be exceptional....and it was!

The whole staff at Brighton Park were awesome, especially Amy, Ann, and Kelly! Thank you again for all of your help.

Great quality home for the price point. I do love my townhome!

Saussy Burbank has a reputation of building high-quality homes - this one certainly supports that reputation. Great location, beautiful design and well constructed. Looking forward to the new urban lifestyle.

The SB homes come with a beautiful design and a quality build. These homes stand out in the market with timeless beauty. As with many new construction these days, with high competition for skilled workers, some of the subcontracted work is not up to par with what an owner might expect at a particular price range. The people and their customer service however will go above and beyond to make things right and that is where a quality builder separates from the rest.

Areas Of Satisfaction

The people, Kim Claxton, Frank Neil, Ally Randleman, Anita Brandau where there for us every step of the way to help us through the rough times of our experience.

Areas Of Satisfaction

We were able to close quickly. They completed everything on the punchlist, and are following up after about things that were not completed on time. We used their preferred mortgage lender, and they were great.