Overall, we’ve loved our house and the communication with the staff. There are some structural things/issues inside that I would have expected to be better quality.

Exceptional quality - stands behind their product, does the right thing

I have recommend Saussy But ask to several friends as their service is impeccable! And my home is built with such quality 😍. Highly recommend

A pleasant experience from the very first meeting to closing and even after move in
The quality of the Home is above expectations

Beautiful homes, amazing staff! Sherry Webb & Jason Burger went above and beyond They communicated well, were patient and kind.

Everyone involved were knowledgeable and the process was clear

The house had problems with leaking, which then became mildew and mold. The walls and floors had to be pulled up. It was a horrible and unliveable experience. They handled the issues but they should've been more careful with the contractors they used.

I was pleasantly pleased with the front end of the sale and their agent. I was very pleased with how they handled us from start to finish. They made us feel like family. I was impressed with Rob, the construction manager. There are always issues and he was great. I have no complaints. He made sure to address and explain everything. It was all fixed correctly.

Build quality of my home

The entire home building process was seamless! Thanks to Sherry, Jen and Zachary! I felt they truly cared and had my back in helping me to make decisions in the building process. I would hands down build another Saussy Burbank home and I have highly recommended Saussy Burbank to my friends!

Exceptional staff that strives for perfection and extremely customer oriented. The project manager is on top of everything and takes the time to explain things and truly cares about his role!

Sales Attentiveness

Sales Attentiveness - Sherry and Ally have been awesome to work with. Very attentive to our requests.

We have just started the process but so far have been very pleased.

Saussy Burbank keeps their customers informed.

We have built several houses with local and national builders. Our experience with Saussy Burbank was by far the smoothest and easiest because they work as a team, want a satisfied repeat customer, and communicate clearly throughout the build process. We cannot recommend them highly enough.

I think they used a good product and aim to please the customer. There has been good communication throughout, and I have been impressed with how they have stayed on track so far.

Beautiful product, great representatives and communication!

The team was super easy to work with and transparent through the entire process. They made it super easy, which was awesome.

They prioritize quality over speed of construction and profits.

From the sales center to the site supervisor, they provided excellent service.

We are having a very pleasant experience building our home. Dean has been very informative and helpful, Connor has been a great listener to our needs and requests, and Megan has been easy to reach and work with regarding our design selections and changes. We would highly recommend Saussy Burbank to friends & family!

Danielle and Jack are such a powerhouse team. I worked mostly with Danielle, but knew Jack was always available if Danielle wasn’t. She is not only so well versed with the options Saussy Burbank provides, but she makes a concerted effort to know what’s going on in the community and can speak to both with such clarity. She took all the guesswork out of what we were buying. Both Jack and Danielle were communicative and available every step of the way. We rarely wondered where we were at in the process because they were calling to check in before we could even wonder! They represent the company exceptionally well and every home builder should have a team like them!

I have followed Saussy Burbank for 20+ years. The quality of their design was what first drew me to them. The company has an excellent reputation. I have known numerous Saussy Burbank owners and they spoke highly of the company & staff as well.

Immediately felt welcomed and looking at the homes I felt like I was home

I am actively working to attract other loved ones and friends to purchase in this community so they may enjoy life as we do.

The people and workers are phenomenal. They have been very informative. Trisha Whitaker has been great. She has kept us informed of everything along the way. It has been great working with her.

We worked with Justin Williams, as our project manager. He was superb and very thorough.

Jack and Justin were great throughout the purchase and warranty process, thus far. However, the build quality is not great.

The entire team from beginning to end Jack,Amy, Kelly and Mike have been amazing and very responsive to all our needs. We have never had such an amazing experience like this ever when buying a house. We are so thankful we chose Saussy Burbank! Our forever home is truly home and we are blessed to have such a wonderful home! Thank you to everyone for making this possible!

This house was already completed at the time we purchased it but everyone we dealt with at and after the purchase were extremely helpful and professional. The site manager (Connor Coons) was great to work with and took care of all of our questions in a very timely manor.

Saussy Burbank is easy to work with and a pleasure to work with for all household needs.

From the time I called them to the final closing, I had a great experience with everyone. The builder was great and the quality of the home is fantastic. Overall, I am happy with the home I got.

Saussy Burbank made the entire building and closing process seamless. After the sale there customer service post sale is second to none.

Sales Attentiveness

Sales Attentiveness - Dean and David were both top notch and provided excellent service

Saussy Burbank has been very good to work with.

Quality of work has been giving me issues and it is frustrating.

I have loved the entire process of building a house with Saussy Burbank. Everyone I have worked with has been so friendly and helpful. I feel confident my home will be beautiful and high quality!

Our Saussy Burbank home was a completed home so we cannot comment on the full process of selecting options. We do enjoy the our home and the process of purchasing it was smooth.

Some of the work in the house is a bit sloppy, felt like it was rushed on some of the paint, windows, doors, etc.

Since I moved 4 months ago. There are several issues that keep coming up cabinets electricity and windows! The townhome shaken when heavy trucks go by the street. The window issues may have been caused by the shaking. At this point I wonder if the foundation was improperly done. I call the guarantee number and nobody called me back.

Very professional

Recognized Excellence

Recognized Excellence - I would like to recognize my salesperson, Amy. I had an extremely positive experience with her.

Absolutely yes I would recommend Saussy Burbank. Love our Saussy Burbank home and are buying another one from them.

Sales Attentiveness

Sales Attentiveness - Sherry is awesome! Always helpful. Always prompt!

Design Center & Selections

Design Center & Selections - Ally with the sales and design center was extremely helpful and patient.

Additional Comments

Additional Comments - This is my second personal house built by Saussey Burbank. Great quality and resale value. Also, I have been proudly selling these homes as a Realtor for many years.

Jack Amy, Justin, Peter and Kelly. Great team of folks committed to doing the best possible work

Additional Comments

Additional Comments - We did not plan on buying a new house, but this house is perfect for us.

Areas Of Satisfaction

Areas Of Satisfaction - Thomasena is well known in the area as an outstanding representative for S-B...and for good reason What an amazing lady - she deserves a raise! We have purchased several high end homes in the last 20 years and she was by far the very best on either side of a real estate deal. Bravo

The overall product met expectations; however, did lack attention to details and we have issues with items that we are still waiting to be fix.

Saussy Burnbank and your PM here, Connor Coons, have a strong reputation amongst the builders and new homeowners at Kiawah River. Other SB buyers frequently comment about their positive experience. Not always the case with the other builders. We were, and continue to be, extremely pleased with Connor's approach, style and assistance.

Areas Of Satisfaction

Areas Of Satisfaction - PM Connor Coons was very helpful and communicative. He did what he committed to and was honest whenever he couldn't do something. He stuck to do-able timelines and if something took longer than expected, he promptly let us know.

Customer Suggestion

Customer Suggestion - From a design standpoint, SB placed certain appliances or other features that we would have expected to see in a lesser priced home. Specifically, the dishwasher, oven and microwave are something we might expect in a starter home, vs. a $1MM+ home. Plastic toilet seats (Connor fixed that and had better quality ones installed) The electrical architecture was a bit lacking. Switch locations, particularly for the ground floor, are only located on that ground floor, meaning we have to go downstairs to turn off many of the exterior lights. Most homeowners in this neighborhood (including us) have a golf cart, and an extra refrig or freezer or two downstairs. Larger voltage plugs and breakers as standard install would have been nice. (I'm paying to have that additional capacity added)

Additional Comments

Additional Comments - Connor was/is great. He has that absolute best reputation amongst all the builders in Kiawah River, and most owners speak very highly of Saussy as a result. He's an outstanding representative of your brand and company.

every one was great to work with.

Additional Comments

Additional Comments - We would buy again from Saussy Burbank.

Concern For Needs

Concern For Needs - Sherry is incredibly responsive to considering changes that meet our needs to live in our home.

Options

Options - This is the 4th house that we have started from the ground up. I think that Saussy Burbank has curated a good selection of options to not overwhelm the consumer.

Responsive Design

Responsive Design - Ally was increbily helpful. She was patient when I became overwhelmed or indecisive.

Customer Suggestion

Customer Suggestion - There are no amenities in the neighborhood however HOA is very high. We are currently paying $79 fir HOA in Maryland which cover trash pickup , swimming pool and tennis courts.

Additional Comments

Additional Comments - Thomasena and ally were both very professional and very responsive to our requests for information . I do feel the house is a little overpriced and we may not be able to recover what we paid for the house.

Have lived in a Saussy Burbank home for the past 22 years and have been satisfied with its performance. Like the high ceilings and open plan design.