For their friendly atmosphere, excellent customer service, communication and professionalism.

The follow up and responsiveness are awesome.

My floor has bumps in places and makes hollow noises in others. Painters didn’t clean door handles and glass in places so I will have to do that. Disappointed with cabinets. Workmanship on exterior of home is ok.
Regret purchasing a spec home and not being able to make more impactful upgrades. Changes can be made after closing but it a waste of time and money. Some changes are very costly to change after closing.

Trisha Whitaker was accommodating, knowledgeable, and a pleasure to deal with.

Since I moved in, I have been disappointed with the quality of workmanship in my home. I have paint peeling off of the garage at a level. I can’t even reach to repair it. I’ve had fixtures in the bathroom fall off the wall. There were nicks everywhere that I didn’t notice on the walk-through my kitchen repair under the sink was never fixed and the fence that I paid for now that it’s settling the paint job is not good and it looks unacceptable for the price that I paid for the home.

I think Saussy Burbank needs to do better quality instead of rushing to get things done. They need to do better with quality over quantity. They cut corners and for the price point, the stuff in the house is cheap.

From start to finish, the Saussy team was always willing to help, were friendly, and answered all our questions.

Meredith is amazing. She took care of everything for us and made our process so far very easy.

Great customer service from the beginning of the process until the end.

Simply the best!

At this juncture, I am unable to provide a full recommendation without additional context and follow-through on the remaining steps of the build. While I recognize that SB creates beautiful homes, aspects of the process so far have been disappointing and have not always aligned with our expectations for building a dream home. The individuals we have worked with have been exemplary, so please note these are generally logistical/process concerns.

Suggestions:

Allowing more time between lot purchase and home plan selection.

Providing timely information on new models and their availability/timeline.

Offering incentives to future homeowners (we have not received any to date).

Increasing flexibility in available options, such as landscaping.

Consider increasing quality of paint to prevent the encouraged bright colors from fading.

Reviewing garage build expectations (e.g., size and plumbing).

The people we worked with and the quality of the home exceeded our expectations. Specifically Mallory Moore and Will Hess were our sales person and our construction contact.

From our first encounter with Sherry Webb as the River District Sales Consultant, we have been met with informative, enthusiastic and knowledgeable construction professionals at Saussy Burbank. They are very organized and efficient with your time and involve you when and where necessary in the building process to keep you well informed. Jen Tetel was very helpful as the design consultant and provided us with many great design ideas. We are excited to see the construction start and the house and River District neighborhood take shape.

The Saussy Burbank team I interacted with always made me feel valued and in good hands. Communication was clear, especially as I was out of state for a large chunk of the construction process. Their design coordinator, Megan, was exceptional at her job and was able to guide us through the design process seamlessly. Danielle and Jack were and continue to be friendly and helpful; they always have a smile and stop to speak with me if we see each other in the neighborhood, even now! Kelly is so well versed as PM, I always knew my house was in good hands - he was well organized, on the ball and always a few steps ahead of me. Whenever, I had questions, all the Saussy team members helped me out and never made me feel like I was asking too many questions. Any warranty issues I've had post-closing are small and met in a timely manner six months in. I highly recommend the Saussy Burbank team.

This is our second purchase in the Fort Mill area. We previously bought a Lennar home. The entire experience has been totally different. I just told my husband the other day that I feel like it is like working with my best friends for a long time. That is how great they make you feel.

We would recommend!

They have been extremely helpful and responsive to any and all questions we’ve asked.

I've already referred someone over to them who's moving into the same neighborhood.

The entire process was seamless

The total experience with Saussy Burbank was good.

This is my fourth house with Saussy Burbank. Great builder!

Trisha and Rob made building and buying a pleasurable experience.

Our builder, Connor, has been very good to work with. He gets things done when he say he will. Very conscientious. We are enjoying our home very much.

Communication with our project manager Connor has been great

Connor Coons was terrific!

Love my Saussy Burbank home. I bought a spec home so didn't get to choose any finishes, but with a couple of exceptions I love what was chosen. My only negative is that I was told that Saussy would replace any plantings that died or didn't come up in the first year. I'm missing an estimated 9 perennials and I've asked SEVERAL times to have them replaced and I'm ignored. My home is one facing the street and one would think it important to have these looking their best as there are about 16 unbuilt/unsold homes behind me.

No, the quality of work was awful, we've had multiple issues with things in the house.

This is our second home with Saussy Burbank, and we worked with their project manager, Conner Coons, on both houses.

The guidance, commitment, the professionalism that was showed to us from the beginning to the end

Exceptional quality - stands behind their product, does the right thing

I have recommend Saussy But ask to several friends as their service is impeccable! And my home is built with such quality 😍. Highly recommend

A pleasant experience from the very first meeting to closing and even after move in
The quality of the Home is above expectations

Beautiful homes, amazing staff! Sherry Webb & Jason Burger went above and beyond They communicated well, were patient and kind.

The house had problems with leaking, which then became mildew and mold. The walls and floors had to be pulled up. It was a horrible and unliveable experience. They handled the issues but they should've been more careful with the contractors they used.

I was pleasantly pleased with the front end of the sale and their agent. I was very pleased with how they handled us from start to finish. They made us feel like family. I was impressed with Rob, the construction manager. There are always issues and he was great. I have no complaints. He made sure to address and explain everything. It was all fixed correctly.

Build quality of my home

The entire home building process was seamless! Thanks to Sherry, Jen and Zachary! I felt they truly cared and had my back in helping me to make decisions in the building process. I would hands down build another Saussy Burbank home and I have highly recommended Saussy Burbank to my friends!

Exceptional staff that strives for perfection and extremely customer oriented. The project manager is on top of everything and takes the time to explain things and truly cares about his role!

Sales Attentiveness

Sales Attentiveness - Sherry and Ally have been awesome to work with. Very attentive to our requests.

We have just started the process but so far have been very pleased.

I think they used a good product and aim to please the customer. There has been good communication throughout, and I have been impressed with how they have stayed on track so far.

Beautiful product, great representatives and communication!

The team was super easy to work with and transparent through the entire process. They made it super easy, which was awesome.

They prioritize quality over speed of construction and profits.

From the sales center to the site supervisor, they provided excellent service.

Danielle and Jack are such a powerhouse team. I worked mostly with Danielle, but knew Jack was always available if Danielle wasn’t. She is not only so well versed with the options Saussy Burbank provides, but she makes a concerted effort to know what’s going on in the community and can speak to both with such clarity. She took all the guesswork out of what we were buying. Both Jack and Danielle were communicative and available every step of the way. We rarely wondered where we were at in the process because they were calling to check in before we could even wonder! They represent the company exceptionally well and every home builder should have a team like them!

I have followed Saussy Burbank for 20+ years. The quality of their design was what first drew me to them. The company has an excellent reputation. I have known numerous Saussy Burbank owners and they spoke highly of the company & staff as well.

I am actively working to attract other loved ones and friends to purchase in this community so they may enjoy life as we do.

We worked with Justin Williams, as our project manager. He was superb and very thorough.

Jack and Justin were great throughout the purchase and warranty process, thus far. However, the build quality is not great.