This is our second purchase in the Fort Mill area. We previously bought a Lennar home. The entire experience has been totally different. I just told my husband the other day that I feel like it is like working with my best friends for a long time. That is how great they make you feel.

We would recommend!

They have been extremely helpful and responsive to any and all questions we’ve asked.

I've already referred someone over to them who's moving into the same neighborhood.

The entire process was seamless

The total experience with Saussy Burbank was good.

This is my fourth house with Saussy Burbank. Great builder!

Trisha and Rob made building and buying a pleasurable experience.

Our builder, Connor, has been very good to work with. He gets things done when he say he will. Very conscientious. We are enjoying our home very much.

Communication with our project manager Connor has been great

Connor Coons was terrific!

From the moment we walked into the model home, we felt welcomed!

Customer service
Professionalism
Organization
Communication
Clear timeline
Quality

Love my Saussy Burbank home. I bought a spec home so didn't get to choose any finishes, but with a couple of exceptions I love what was chosen. My only negative is that I was told that Saussy would replace any plantings that died or didn't come up in the first year. I'm missing an estimated 9 perennials and I've asked SEVERAL times to have them replaced and I'm ignored. My home is one facing the street and one would think it important to have these looking their best as there are about 16 unbuilt/unsold homes behind me.

Overall service was excellent

No, the quality of work was awful, we've had multiple issues with things in the house.

This is our second home with Saussy Burbank, and we worked with their project manager, Conner Coons, on both houses.

The guidance, commitment, the professionalism that was showed to us from the beginning to the end

Exceptional quality - stands behind their product, does the right thing

I have recommend Saussy But ask to several friends as their service is impeccable! And my home is built with such quality 😍. Highly recommend

A pleasant experience from the very first meeting to closing and even after move in
The quality of the Home is above expectations

Beautiful homes, amazing staff! Sherry Webb & Jason Burger went above and beyond They communicated well, were patient and kind.

The house had problems with leaking, which then became mildew and mold. The walls and floors had to be pulled up. It was a horrible and unliveable experience. They handled the issues but they should've been more careful with the contractors they used.

I was pleasantly pleased with the front end of the sale and their agent. I was very pleased with how they handled us from start to finish. They made us feel like family. I was impressed with Rob, the construction manager. There are always issues and he was great. I have no complaints. He made sure to address and explain everything. It was all fixed correctly.

Build quality of my home

The entire home building process was seamless! Thanks to Sherry, Jen and Zachary! I felt they truly cared and had my back in helping me to make decisions in the building process. I would hands down build another Saussy Burbank home and I have highly recommended Saussy Burbank to my friends!

Exceptional staff that strives for perfection and extremely customer oriented. The project manager is on top of everything and takes the time to explain things and truly cares about his role!

Sales Attentiveness

Sales Attentiveness - Sherry and Ally have been awesome to work with. Very attentive to our requests.

We have just started the process but so far have been very pleased.

Saussy Burbank keeps their customers informed.

I think they used a good product and aim to please the customer. There has been good communication throughout, and I have been impressed with how they have stayed on track so far.

Beautiful product, great representatives and communication!

The team was super easy to work with and transparent through the entire process. They made it super easy, which was awesome.

They prioritize quality over speed of construction and profits.

From the sales center to the site supervisor, they provided excellent service.

Danielle and Jack are such a powerhouse team. I worked mostly with Danielle, but knew Jack was always available if Danielle wasn’t. She is not only so well versed with the options Saussy Burbank provides, but she makes a concerted effort to know what’s going on in the community and can speak to both with such clarity. She took all the guesswork out of what we were buying. Both Jack and Danielle were communicative and available every step of the way. We rarely wondered where we were at in the process because they were calling to check in before we could even wonder! They represent the company exceptionally well and every home builder should have a team like them!

I have followed Saussy Burbank for 20+ years. The quality of their design was what first drew me to them. The company has an excellent reputation. I have known numerous Saussy Burbank owners and they spoke highly of the company & staff as well.

I am actively working to attract other loved ones and friends to purchase in this community so they may enjoy life as we do.

We worked with Justin Williams, as our project manager. He was superb and very thorough.

Jack and Justin were great throughout the purchase and warranty process, thus far. However, the build quality is not great.

The entire team from beginning to end Jack,Amy, Kelly and Mike have been amazing and very responsive to all our needs. We have never had such an amazing experience like this ever when buying a house. We are so thankful we chose Saussy Burbank! Our forever home is truly home and we are blessed to have such a wonderful home! Thank you to everyone for making this possible!

This house was already completed at the time we purchased it but everyone we dealt with at and after the purchase were extremely helpful and professional. The site manager (Connor Coons) was great to work with and took care of all of our questions in a very timely manor.

Saussy Burbank is easy to work with and a pleasure to work with for all household needs.

From the time I called them to the final closing, I had a great experience with everyone. The builder was great and the quality of the home is fantastic. Overall, I am happy with the home I got.

Saussy Burbank made the entire building and closing process seamless. After the sale there customer service post sale is second to none.

Sales Attentiveness

Sales Attentiveness - Dean and David were both top notch and provided excellent service

Saussy Burbank has been very good to work with.

Quality of work has been giving me issues and it is frustrating.

I have loved the entire process of building a house with Saussy Burbank. Everyone I have worked with has been so friendly and helpful. I feel confident my home will be beautiful and high quality!

Our Saussy Burbank home was a completed home so we cannot comment on the full process of selecting options. We do enjoy the our home and the process of purchasing it was smooth.

Some of the work in the house is a bit sloppy, felt like it was rushed on some of the paint, windows, doors, etc.