Estimate, scheduling, and work completion all done in a timely and organized manner. Great communication.
I've told many friends and neighbors about our experience and also people at work.
Areas Of Satisfaction - I was most satisfied with their clear communication. They set forth a really clear contract and set up everything really well.
Areas Of Satisfaction - I was satisfied that the staff was effective and got the job; and that they communicated with me.
Areas Of Satisfaction - Our insulation jobs were done well and timely. The interior walls matched the texturizing.
Rock and Tait workers always took the time to explain what they were doing to complete all of my projects. They always arrived when they promised and finished all work on time.
Recognized Excellence - The technicians who did the insulation work.
Rock & Tait Exteriors, LLC did a very professional job with very friendly people on their work staff
Areas Of Satisfaction - They did all the work we asked of them
Recognized Excellence - George Tait followed up on any questions or concerns we had through the process
Additional Comments - You want a quality job done with your home Rock & Tait is the company that will see you through from the ground up
Areas Of Satisfaction - They get on the Job and don't delay. Having very diverse capabilities is a big plus for R&T. A "one stop shopping center" for Roofing, Insulation, Guttering, Carpentry, Cement work makes it much easier in General Contracting. The way R&T delegates responsibilities is good way to go. Having a Program Manager for each job helps with the coordination when several projects are occurring at one site.
Areas Of Satisfaction - Steve was very thorough and explaining everything to me oh, it made me much more comfortable spending that kind of money
The team at Rock & Tait was wonderful. I had a tree fall on my garage, and they were great about helping me deal with my insurance company. They were able to take care of the most urgent issue (the hole in the roof) pretty quickly, then stayed in touch for scheduling the rest of the project. I would definitely recommend them to my neighbors.
Problem Resolution - This involved an insurance claim, and they were great about helping me deal with questions from the insurance company.
Areas Of Satisfaction - They were able to get the work done quickly. The house looks nice and is much more energy efficient. They were understanding about dealings with my insurance company.
Areas Of Satisfaction - I was very impressed with the amount of communication Josh had with us before, during and after the project. There was also another member of the concrete crew who visited our home the night before to look at the sight and to answer any addition questions that we had. I appreciated the time that both of these individuals took.
I can only wish there were more stars to give them. Exemplary organization and workmanship. The workers took the time to be cleaning as they went along and very courteous to us. The pricing wasn't a single cent higher than quoted, which was just below their competitors and quality of materials is greater than the others. Rock and Tait can expect to return for future projects.
Areas For Improvement - Not short in any areas, from measuring and quoting to pulling in the driveway to their organization of their truck to getting after it and completing a high standard of workmanship
Areas Of Satisfaction - Floor coverings were put down to protect carpet.Most satisfied with the quality work they did. The post-inspection proved all the work that was done was effective.
Recognized Excellence - Scott did a great job organizing everything and keeping us updated on their progress. Steve was also great in explaining everything that was needed and why.
Areas Of Satisfaction - I was most satisfied with the quality and Rock & Tait Exteriors availability.
Recognized Excellence - I would like to recognize Josh Holmes for his exceptional service and working with us throughout the entire project.
I recently had Rock & Tait install a new roof and make insulation and ventilation improvements to my ranch-style home. The large project was completed in a timely and high-quality way. All crew members were very skilled, polite and customer focused. Cleanup was thorough and on-going throughout the entire project. The final outcome fully met my expectations.
Recognized Excellence - Insulation Crew was very informative and proactive. Communication is paramount at this company and they want you to be informed the whole way. No cut corners, no half-done promises. Just thorough analysis of house issues and a plan to resolve those issues.
It was a positive experience all around.
Additional Comments - They were all decent and courteous and I was comfortable with them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rock & Tait Exteriors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys