Recognized Excellence - I would like to recognize Ray for his exceptional service. I enjoyed the walk-throughs he would do throughout the house.
The process of picking out what we wanted and up to closing was easy and straightforward, but workmanship needs improvement in a couple of areas.
The fact that ROC homes installed quartz instead of granite truly disappointed us.
All went according to plan. It was a pleasant and rewarding experience.
They were very flexible with my requests.
It is amazing the work they do and how they make you feel!
Very pleased with the floor plan and efficient use of space. Also, happy with the professionalism of all ROC employees.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ROC Homes Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys