The job not finished

Team was great to work with and windows came out great

The installers did a very good job.

RJW made everything easy, from initial meeting to final install . . . was way easier than we had thought it would go!

easy to work with

I called RJW because we had an issue with our roof, and they delivered from the very first conversation. The team was transparent throughout, arrived on time, completed the work exactly as promised, and then came back to clean up, so thoroughly you’d never know they were here. The entire experience, from initial call to install and post-install cleanup, was quick, efficient, and stress-free. Life gets busy, but RJW made it as painless as possible. Highly recommend.

Very professional and efficient

There was an issue with our storm door order. It was somehow manufactured wrong. I don’t blame you for that but there was zero communication about what the problem was, how long it would take to replace, and the project manager constantly ignored calls and texts. Nobody seemed to know what the problem was. It took over a month to get it figured out. We had to initiate contact multiple times. Nobody ever bothered to reach out to give us updates or explain what went wrong.

From the initial consultation, every employee has been polite, professional and communicated regularly on the process.

Very professional and friendly team. My new windows are beautiful and installation was smooth.

I recently had RJW replaced my roof. This is an amazing company that took great care with doing the job right from beginning to end.
In beginning of the job they explained exactly what they were going to do in detail, even to the end where how cleanup would be done.
Jim, my project manager was great. He gave me his cell number and told me to call him if I had concerns or problems.
After the job was done every single thing was completed to perfection and in a total professional way. The day after the dumpster was picked up Jim sent out someone (I think his name was Rich) to make sure that everything (nails, shingles etc) were cleaned up. The next day, Jim himself came out and also preformed a clean up check, reviewed the installation with me and to address any questions that I may have. I couldn't have been more impressed that how much effort was being done to ensure that the high standards of job performers are done to perfection.
RJW's cost for a roof replacement was competitive, and when getting the upgraded CertainTeed product (considered the best on the market) which they installed, and considering their many 5 star reviews I seen, it became the best option for me.
I highly recommend RJW because not only of their team of professional and friendly staff and employees but mainly of the quality of their work they have preformed.

The financing information was a little difficult to understand. There were last minute issues that made me feel like everything was not exactly as presented to us in initial discussions.

The entire process is appropriately manged from beginning to end

I think the guys name was Jan? He is a master at installation doors or windows we have had him for both jobs. Really amazing work he does

Good quality product with professional workmanship.

The professionalism displayed the efficiency with which the various cruise worked was very impressive. They delivered on what they promise to do.

Professional, organized, skilled workers.

RJW is very professional, on-time schedule, responsive to issues, and high quality windows.

I would recommend RJW to anyone I know who is looking for the work they do.

The communication was excellent. I was informed through every step.

Financing a available and everyone very nice

Service was thorough, and scheduling was easy and quick. Service provider explained all steps of the process thoroughly so we knew what to expect.

Friendly staff, quality work and reasonable costs.

Professional company who knows their trade

At the end of the day I think I would recommend RJW, but I'm on the fence. It was a large project and all big projects have their issues and challenges. There were a few things that were concerning in this process that have left me feeling a bit uneasy about the future durability of the windows and the project itself. I also think the windows themselves were overpriced.

Foyer window was originally delivered as double hung when it was supposed to be picture. You made that right, just calling it out.
Basement windows were not included in project, although I was told by our salesperson that they were. Shame on me for not going through the perspective contract with a fine tooth comb, I was just trusting that he captured the request. We added, had to incur additional cost. The quality of these windows is VERY poor. Plastic hardware that has already broken and needs to be replaced (Jim is aware and ordered it), and will likely break in the future. Provides very little security. This was disappointing and I would not recommend you sell this type of window going forward.
Our ENTIRE original project team was fired or left the company. Tyler was our original PM. The crew that installed the majority of our windows was fired due to lack of quality in their work, I heard mostly around Doors. Although I was assured our windows are in good shape, this definitely has me concerned and is unsettling when I think about the amount of money invested in the project. I could be driving a Porsche ;)
New project team led by Jim did a great job. Appreciate Jim's patience as we solutioned the foyer window outside capping (still in progress).
We chose to do black painted windows, which essentially doubled the cost of the project. I love the look of these windows today, but it's evident to me already that these windows will be an issue down the road with scuffing/scraping and I'm sure at some point will have to be repainted. Sigh. I guess that's a topic for a different day, and maybe a different homeowner. Lastly, after spending $60K, the windows are still dirty. There is PVC inside all of the window sills that needs to be vacuumed and handprints, suction cup markings, and sticker residue on some.