From presentation to installation, everything was done with the upmost professionalism.
While the actual windows are beautiful, we were disappointed by the lack of cleanliness or caution demonstrated by the crew. Our kitchen was left coated with a thick layer of dust and nearly 20 nails/screws were found outside beneath the new window, where our 5 year old plays. Additionally, one of our window frames was cracked during installation and will need to be replaced. A screen was also torn. The financing process was not smooth; many phone calls were necessary just to pay our bill! The overall result is a vast improvement...just wish there weren't as many bumps in the road to get there.
The installation crew was on time, courteous and removed all debris. The project supervisor kept me in the loop on the time line.
I found working with RJW personnel, from sales to production to installers to be a very pleasant experience. I would highly recommend RJW to friends and family.
Very professional at every step. Excellent quality of product and installation. We are very impressed with RJW Exteriors and do recommend them. We are very happy with the results.
Professionals from elevator pitch and presentation to completed work and follow up/quality control. I won't get my windows from anyone else.
Again a wonderful job - on time - professional
The staff, product, installation and project management from start to finish was first rate.
I would not hesitate to use them again or to recommend them to friends or family.
I highly recommend RJW for your project/s. They installed my roof and gutters and replaced multiple windows. Every salesperson, installer, technician, and project manager were professional, courteous, caring, efficient personnel. They listened to what I had to say, addressed every issue, answered every question. A schedule was prepared and followed. Communication couldn't be easier; always talking to a person - not a machine. Materials were of the highest quality and installed with care. Every effort was made to perform at peak performance with complete consideration for my property. All three projects were completed to perfection. My property was left in perfect condition. The cost may be a bit higher than some other companies, but after having a terrible experience with one of those, I firmly believe you get what you pay for. I would recommend RJW to anyone in an instant. I believe they are a superior company who wants to meet every expectation of their customers and who makes every effort to do just that.
Professional
Chris was professional and a great communicator during the entire project and his team was fast, clean, and friendly. The office was proactive in rescheduling when we had bad weather for one of our work days and was always able to answer my questions.
Everyone at RJW was professional and responsive. RJW was on time, quick, and completed the job with quality and communication every stop of the way.
I love my new windows and I highly recommend RJW Exteriors.
I would recommend this company to anyone who needs windows they show up on time they do a very good job and they leave your house like they were never there. They were very professional and very respectful of our property clean up was also professional nothing left behind. and the windows are made in America.
Professional experience. Good and honest attitude. Fast turnaround and timely service. Flexible pricing within our budget.
Try not to insist on wife/partner being present at sales session. This may not be feasible due to work schedules. You lost the first project for the sliding door for this. 2nd time you were more amenable and got the living room windows project.
What a top notch company. From start through completion everyone was very professional & courteous. I recently had new windows installed. Joe Friedman was my sales rep. Sat with me & explained all aspects of the windows I was purchasing. On day of installation Rich was the project manager. Very professional in explaining everything the crew was expected to do. Jamie was the foreman for the crew. Very polite crew & very neat. I have custom trim throughout my home, they took careful attention to this & most work was done from outside in. Have already recommended RJW Exteriors to a friend looking to replace windows. I will continue to use this company for future home projects. Thank RJW Exteriors!!
From the first sales call to the last installer, RJW was extremely professional and accommodating. They had plenty of options to fit our front door needs and they were supportive in designing the right look and functionality.
Our Sales person, John, was very attentive and the project manager, Rich, was very detail oriented and thorough. I will definitely business with them again.
I would not hesitate to recommend RJW to a friend. I believe their product is of the highest quality and the workmanship and management of the project is second to none.
I was hesistant at first as getting a new roof is not cheap but Bruce was very patient with me. He was very informative and answered any/all questions I had going into the roof installation. Project Manager Chris was also very informative, on site for the project and also answered any/all questions I had pertaining to the work being done. Lala did a great job when working with the crew, kept them all focused on the job and cleanup. Great overall experience.
Great experience ! Easy ordering and installation was quick and everything was cleaned up wonderfully!
I have never done business until when I had my doors replaced. The crew came an did an amazing job.
All windows were put in all in one day, they look beautiful and they did a wonderful job cleanup,
Easy buying process and the installers were quick and cleaned up well.
Smooth! An absolute pleasure to deal with this company! This was not my first major job with them and I called them back again! New roof and new siding! Just for the way they organize and execute the work! Have already referred them to others!
Very professional and everything was done in a timely manner. They offer great financing options! We absolutely love our new windows!