Absolutely likely to recommend!
My one day full roof replacement took 4 days on my 1400 sq ft house. A crew of 3 were sent when there should have been 4-5. My project manager at the start was barely onsite and when asked why it was taking so long the response was “I don’t know”.The crew cut away plywood before I even had a chance to see it needed replacing and when I asked for pics from the PM there was no evidence to support the replacement. Because it now needed to be replaced I had no choice but to be forced to pay extra. He goes on leave of absence mid project and I have to now speak with the production manager over a holiday weekend to try to understand why after day 2 the job still wasn’t completed. Again the reply was “I don’t know”. Tuesday a new PM was assigned who was much better with communication but he tore a window screen during clean up and had I not noticed I’m not sure it would have been fixed. My flower bed was completely destroyed as the tarps they put up were never secured to the lawn so all the debris fell around the period my house instead of away.You did reimburse me but the hassle of needing to buy new plants and fix what was damaged was not what i signed up for. The entire experience was terrible including so many changes to my contract that needed to be resigned at least 5-6 times. Truly disappointed with your company.
Joe introduced us to RJW. He was very informative and clear. I was impressed that he never pressured us. In fact he allowed us to continue our research and get back to him. We chose RTW and his approach.
Great overall experience from the Marketing sale rep. who block on my front door, to the Sale rep presented the complete package. Right down to the great installation and clean up. I was also impressed on the professionalize of he service men who come to measure and had to remove molding around the front door to ensure proper measure. They replaced the molding and clean up better than it was before.
Professional, friendly and very thorough.
They were great! Everyone from start to finish made this project so easy and smooth. From the initial meeting and going over out wants and needs to the final product with was perfect and exactly what we were looking for. The work was flawless and we are extremely happy
Right now I'm waiting for a follow up on a piece of window that was bent during installment, was going to tell them then that the kitchen window gets off kilt when opening and closing andbthatvthrre ate 2 Safety Lock features that won't open because the window frame come slightly over them , but haven't been contacted about the replacement piece yet. I'm hoping it's not a case of now that I've been installed and paid in full I'll never here from you guys again
The project was well explained and cleanup was done thoroughly. I believe I received a good value for the work that was put into the roof.
An excellent organization , top notch. Contractors get a bad rap many times, rightly so due to shoddy workmanship, delayed projects, not fulfilling the contractual obligations etc .... but our experience with RJW was outstanding. Would definitely recommend them to others. Note, the PM was as good as they get for this line of work, thumbs up.
Everything was well in the beginning, but towards the end a lot of confusion was going on. Still waiting for the workers to fix the crooked lock and supply one of the brackets for a door.
already have to 2 neighbors one did business already w/ la la
Installers were on time.They completed the install in the time frame they gave ,let met confirm I was pleased with the job and cleaned up everything before they left.
We've had some work done by RJW and couldn't be happier. We will use them again in the future for sure.
Very professional. Very communicative. Knowledgeable and attentive.
I was nervous at first knowing I would be in the hospital for the second half of the week while the install was taking place having a planned c-section, but Jim made the entire process completely stress-free. He kept my husband in the loop and answered any questions we had while we were away.
During the first half of the week, we had some unexpected additional work that needed to be done as part of the project and Jim explained everything to me in an easy to understand manner.
It was such a pleasant experience overall, my husband and I both agree that we would gladly go with RJW again for future work on our home.
I had two windows installed. They look great. I had to add my own trim on the inside but that was easy and pretty inexpensive to do.
The company is extremely responsive and organized. The estimator and installation crew are truly professional in their knowledge and conduct.
From presentation to installation, everything was done with the upmost professionalism.
While the actual windows are beautiful, we were disappointed by the lack of cleanliness or caution demonstrated by the crew. Our kitchen was left coated with a thick layer of dust and nearly 20 nails/screws were found outside beneath the new window, where our 5 year old plays. Additionally, one of our window frames was cracked during installation and will need to be replaced. A screen was also torn. The financing process was not smooth; many phone calls were necessary just to pay our bill! The overall result is a vast improvement...just wish there weren't as many bumps in the road to get there.
The installation crew was on time, courteous and removed all debris. The project supervisor kept me in the loop on the time line.
I found working with RJW personnel, from sales to production to installers to be a very pleasant experience. I would highly recommend RJW to friends and family.
Very professional at every step. Excellent quality of product and installation. We are very impressed with RJW Exteriors and do recommend them. We are very happy with the results.
Professionals from elevator pitch and presentation to completed work and follow up/quality control. I won't get my windows from anyone else.
Again a wonderful job - on time - professional
The staff, product, installation and project management from start to finish was first rate.
I would not hesitate to use them again or to recommend them to friends or family.
I highly recommend RJW for your project/s. They installed my roof and gutters and replaced multiple windows. Every salesperson, installer, technician, and project manager were professional, courteous, caring, efficient personnel. They listened to what I had to say, addressed every issue, answered every question. A schedule was prepared and followed. Communication couldn't be easier; always talking to a person - not a machine. Materials were of the highest quality and installed with care. Every effort was made to perform at peak performance with complete consideration for my property. All three projects were completed to perfection. My property was left in perfect condition. The cost may be a bit higher than some other companies, but after having a terrible experience with one of those, I firmly believe you get what you pay for. I would recommend RJW to anyone in an instant. I believe they are a superior company who wants to meet every expectation of their customers and who makes every effort to do just that.
Chris was professional and a great communicator during the entire project and his team was fast, clean, and friendly. The office was proactive in rescheduling when we had bad weather for one of our work days and was always able to answer my questions.
Everyone at RJW was professional and responsive. RJW was on time, quick, and completed the job with quality and communication every stop of the way.
I love my new windows and I highly recommend RJW Exteriors.
I would recommend this company to anyone who needs windows they show up on time they do a very good job and they leave your house like they were never there. They were very professional and very respectful of our property clean up was also professional nothing left behind. and the windows are made in America.
Professional experience. Good and honest attitude. Fast turnaround and timely service. Flexible pricing within our budget.
Try not to insist on wife/partner being present at sales session. This may not be feasible due to work schedules. You lost the first project for the sliding door for this. 2nd time you were more amenable and got the living room windows project.
What a top notch company. From start through completion everyone was very professional & courteous. I recently had new windows installed. Joe Friedman was my sales rep. Sat with me & explained all aspects of the windows I was purchasing. On day of installation Rich was the project manager. Very professional in explaining everything the crew was expected to do. Jamie was the foreman for the crew. Very polite crew & very neat. I have custom trim throughout my home, they took careful attention to this & most work was done from outside in. Have already recommended RJW Exteriors to a friend looking to replace windows. I will continue to use this company for future home projects. Thank RJW Exteriors!!
From the first sales call to the last installer, RJW was extremely professional and accommodating. They had plenty of options to fit our front door needs and they were supportive in designing the right look and functionality.
Our Sales person, John, was very attentive and the project manager, Rich, was very detail oriented and thorough. I will definitely business with them again.
I would not hesitate to recommend RJW to a friend. I believe their product is of the highest quality and the workmanship and management of the project is second to none.
I was hesistant at first as getting a new roof is not cheap but Bruce was very patient with me. He was very informative and answered any/all questions I had going into the roof installation. Project Manager Chris was also very informative, on site for the project and also answered any/all questions I had pertaining to the work being done. Lala did a great job when working with the crew, kept them all focused on the job and cleanup. Great overall experience.
Great experience ! Easy ordering and installation was quick and everything was cleaned up wonderfully!
I have never done business until when I had my doors replaced. The crew came an did an amazing job.
All windows were put in all in one day, they look beautiful and they did a wonderful job cleanup,
Easy buying process and the installers were quick and cleaned up well.
Smooth! An absolute pleasure to deal with this company! This was not my first major job with them and I called them back again! New roof and new siding! Just for the way they organize and execute the work! Have already referred them to others!
Very professional and everything was done in a timely manner. They offer great financing options! We absolutely love our new windows!
Impressed with their professionalism and cleanliness and dedication to perfection
Important Factors - quality of product, professional workers, concern for belongings, clean up.
Clean And Safe - I like my home.
Likes & Dislikes - I like my home
Likely To Refer - sane answer as a previous answered question
The people that came were very friendly and polite. They were quick and neat. They cleaned up and took everything with them. They did a fantastic job.
Important Factors - Expense Quality of workmanship Open communication re installation process Follow-up
Additional Comments - Your company clearly met and exceeded our expectations! Thank you.
We had some windows installed and they look so nice we are getting the rest of them done and vinyl siding too! RJW was always on time, workers were polite. They keep you informed every step of the way on your project. I would absolutely do business with them again!!!!
Additional Comments - Loved the jar of mini chocolate chip cookies!
Important Factors - Great customer service and it was a great project experience
Sales Knowledge - Very professional
Sales Professionalism - Also professional
Clean And Safe - Yes nice wirk
Likes & Dislikes - No complaints
Likely To Refer - For sure
It was an OK experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RJW Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys