I filed a complaint for the wall damage and was promised a speedy response - still no response and I have never gotten a reply message.

Very professional

The back wall was cut incorrectly and they had to come back and replace it. They left the bathroom covered in construction dust. They chipped the sink vanity, the sales person said they could offer compensation but did not state how much nor have I heard or seen anything else about it. A picture was sent.

Excellent product and service

Great quality materials and a fantastic installation crew!

The whole experience was top notch.. We love our new windows!

the install was good but now the shower is leaking and no one will respond to our calls to fix it. Also, corner shelves were supposed to be installed and they weren't.

They were on time, very professional and easy to work with during the installation process.

Quality product expertly installed

Did not schedule installation for a long time. Came with wrong items.

Cleanup wasn’t great. My walls were dirty and smeared.

Joe and his partner were very nice and helpful and knowledgeable. They did a fantastic job putting our window in and did it so quickly and so efficiently. They were very friendly and kind. We will definitely have Joe and his team replace other windows in our home no doubt! Thanks guys!

Very pleased with the professionalism from everyone we had contact with.

Professional, open communication , wonderful.product

Sales person was very professional and the quality of materials was excellent.
But the installation team was disorganized, slow, sloppy and unprofessional.
They walked around my yard on their phones and leaned unprotected shower walls against my neighbor’s house.
They lost their tools when their van was towed away and came nowhere near finishing in one day.The second day they were here until 9 pm to finish.
The shower was not measured correctly and was narrower than I ordered.
The caulking was a mess and the ceiling was scraped.They put the screws for the corner basket through the wall of the adjacent bathroom and damaged that shower’s wall.
Their supervisor fixed the caulking and your tile guy fixed the other bathroom wall.
The size could not be fixed.
I paid a painter to fix the ceiling.

My windows were in really bad shape and the workers did a good job in installing my windows on my back porch.

If a part had to be replaced, like the door on a shower, have a more realistic sense of replacement time. It took 3 weeks and some calls to get the project finished.

At the end of the day, we ended up happy.

Installers were very personable and efficient. Work went smoothly.

The entire process was smooth and on time.

There were a few miscommunications along the way that made things more stressful than they needed to be. The installers were scheduled for 8-10am arrival and I asked if they could come closer to 10 so my tenant would have time to shower and get to work before they arrived. I was told that time factored in them going to pick up the materials and such, so they likely wouldn't arrive before 9am, which would have been fine. But they showed up at 7:20am. Then as they were building the new shower, they asked if I wanted the walls to stop just above the pipes or go all the way to the ceiling, so I said just above the pipes because I have a blue border I wanted to keep to break up all that white, but they went up to the ceiling anyway. I was also unaware that the tub was going to be acrylic rather than luxstone like the rest of the shower. Had I known that, I probably would have saved myself the extra $5000 charge and just gone with a full acrylic shower so the materials at least matched. And finally, I asked to keep the old shower head but they put on a new rainfall type one I hadn't ordered, and now we can't get it off to put the old one back on. Aside from those miscommunications, the installers were very kind, diligent, and professional.

Everyone from the initial sales person through to the final construction crew and the representative I worked with were friendly and professional.

Worked very hard to complete my cell quality work nice people I would recommend them again to somebody.

Sales, installation, and service after the installation folks very personable, knowledgeable, prompt and helpful.

Great planning and communication.