Very professional and friendly staff

This project lasted longer than any of us wanted it to - because we had to get other technicalities involved. RGS was SO patient and understanding. They did not pressure me or make me uncomfortable that the project wasn't finished yet. I am so grateful for that!

Sales Knowledge

Sales Knowledge - If my sale person did not know the answer, he did not make up junk. He was on the phone immediately questioning if this could be done or do we solve this problem. And I HAD A LOT OF QUESTIONS. I like to understand what you are doing to my house, I don't blindly follow along. Mike was so patient with me and making sure I felt comfortable with each decision made.

Communication

Communication - I am a planner - to the nth degree. I do like to know what is happening if you are coming to my home. I had to request a few more days notice than what they are maybe used to giving, but they accommodated me very well.

Quality Of Workmanship

Quality Of Workmanship - I have received compliments from other contractors coming to the house for other projects. They were impressed with my double snow bar, the quality and in the installation.

Value

Value - RGS took very good care of me. I had used them in the past at another home of mine and they rewarded me for coming back to them. That was greatly appreciated!!

Areas For Improvement

Areas For Improvement - I just had to request more notice than 24 hours for installation, which they agreed to very quickly. I understand taking on a job - you do not know when a job will go wrong, what problems you will run into when you get on top of someone's roof - all the what ifs and oh dears. But RGS was great to work with and the installers - GREAT COMMUNICATION!!!!

Current Referrals

Current Referrals - Already forwarded names and numbers to my neighbors.

Recognized Excellence

Recognized Excellence - Mike M - for dealing with me. Quinton and Cristbal for amazing installation - coming back how many times to get the job done! And Haley for dealing with me on the other end of the phone.

Why Us?

Why Us? - I used RGS on my other home years ago - I loved the work and the quality and how they were able to make the project work and make me happy. I figured they could do it again. They were patient and kind throughout the entire process. So - their reputation from my own book, the price was amazing! I thought it would be crazy with the time we live in now. Good quality product.

The quote was fast and fair.

Quality Of Workmanship

Quality Of Workmanship - Romeo and team were great. they showed up and had our gutters installed in an hour, it was awesome and they look great.

Problem Resolution

Problem Resolution - I didn't have any problems, but I'm sure they would have been resolved if I had.

Areas Of Satisfaction

Areas Of Satisfaction - The install was super fast.

Recognized Excellence

Recognized Excellence - Romeo and team were great. I didn't get the second installers name but they did great work.

I would not hesitate to refer RGS to anyone and everyone.

Overall did a great job. From Clint on estimating and choosing the right materials, to Brett on prep, to Randy and Kelly on the siding installation, to my two Pacific Islander friends doing the Hardie board, to Romero and Gabriel on the gutters, and Brandon managing the job. We’re very pleased with these home improvements!

Sales Knowledge

Sales Knowledge - Clint listened and helped us get the best materials and value.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone noted above was willing to talk before found the work to make sure we understood what would be done, what we really wanted. Also very pleased we were able to change the siding color after we saw the actual materials on site.

Recognized Excellence

Recognized Excellence - From Clint on estimating and choosing the right materials, to Brett on prep, to Randy and Kelly on the siding installation, to my two Pacific Islander friends doing the Hardie board, to Romero and Gabriel on the gutters, and Brandon managing the job. We’re very pleased with these home improvements!

The two gentlemen that installed my guttering and downspouts were very quick, professional and truly seemed to enjoy what they were doing. That may not seem important but they are working on our home and if they are happy then the work they are doing is more likely to be of superior quality. Thank you so much from me and my family! I tried to find their names but alas I could not. I am sure you know though . Again thank you all!

Yes, these guys are pros

From start to end my experience with RGS was fantastic. I worked with Clint Mackay for my estimate. He took the time to sit down and walk me through the full project and confirmed what my expectations were for how I wanted the end result to look. He was patient with my questions and I didn't feel rushed or forced into making decisions. He was respectful of my decision making process. My installers were Gabe and Romel. They were exceptional to work with. They arrived on time and walked me through the project and the steps they would take to complete. The install went great and I'm pleased with the results. I worked with Lacie from the office staff and she was professional and courteous on the phone. She made the process from scheduling to billing easy and efficient. I'm very happy with my experience in working with RGS.

Sales Knowledge

Sales Knowledge - Clint Mackay was great to work with and really helpful in outlining the project.

Professional & Organized

Professional & Organized - I worked with Lacie in the office and she was helpful and professional.

Quality Of Workmanship

Quality Of Workmanship - Gabe and Romel were my installers. The quality of the work they did was great. Very happy with the end result.

Areas Of Satisfaction

Areas Of Satisfaction - The whole project went smooth and better than expected.

Recognized Excellence

Recognized Excellence - Clint Mackay, Gabe, Romel, and Lacie

Why Us?

Why Us? - The consultation meeting was the most clear and orderly meeting I had of all the other businesses I met with.

The staff was wonderful to work with in all aspects of the job from Sales, install and invoicing. Work was superior

Every aspect of my experience with RGS has been positive.

Recognized Excellence

Recognized Excellence - I was very impressed with the friendly and professional manner that both the salesman and installers conducted themselves. I wish I had there names.

The team from RGS was prompt and courteous. They did a very thorough job and the materials they put on our house look amazing!

We are very happy with the results!

Sales Knowledge

Sales Knowledge - Ron Graham sold us by being knowledgeable and honest. He never once used high pressure tactics or manipulation. He was very professional and a nice guy.

Professional & Organized

Professional & Organized - Very easy to work with everyone from sales to the office staff to the tradespeople doing the work on our house. Everyone seemed competent and professional.

Recognized Excellence

Recognized Excellence - Ron Graham and the installer, whose full I don't know but I believe his first name is Ron as well.

Why Us?

Why Us? - Excellent comments online.

Areas Of Satisfaction

Areas Of Satisfaction - When problems arose during demolition they were able to work thru them

Recognized Excellence

Recognized Excellence - Yes, our installers, Felix, Xial and Daniel, our framer Brett, our service rep Paul, and our Project Manager Kevin

Additional Comments

Additional Comments - The work was done well and professional

Great value appearance and customer service

Sales Knowledge

Sales Knowledge - Answered all questions and helped find excellent color to provide best result

Professional & Organized

Professional & Organized - All materials were readily available and had great variety of product sample colors and food demo product

Communication

Communication - We had need for rush install and it was completed as requested with good communication throughout the process

From the initial call for an estimate to the ultimate install and follow up, we are extremely pleased with our experience, quality of materials and workmanship, cordial people and overall professional service received from RGS! Would highly recommend, without hesitation, to others.

Very professional, knowledgeable and pleasant to work with.

RGS Exteriors was amazing to work with! They got right out to my property for an estimate, I received it that day and then had the rain gutters installed within one week of that! Their process was easy and smooth, their pricing was affordable and fair and their workmanship was awesome!

Lead Source

Lead Source - I think I found them when doing a Google search. I looked at a number of companies and felt that they were the best. It was through my own personal research.

Recognized Excellence

Recognized Excellence - I don't have anyone in particular I'd like to recognize. I worked with a bunch of people. Everyone I worked with, from the office to the supervisors, were all very good and polite. They all did a good job.

Additional Comments

Additional Comments - I would certainly use them again!

The entire team was very professional, listened to my concerns and came up with very practical solutions!

Why Us?

Why Us? - I used RGS in the past and was very impressed with their work.

So easy to work with, from the moment we scheduled the estimate to job completion. Gave me updates as the job was progressing too

Communication

Communication - Probably the area I liked the very most.

Quality Of Materials

Quality Of Materials - I was not only please but pleasantly surprised as the installation was taking place how the installation team had me go over the materials

Quality Of Workmanship

Quality Of Workmanship - I loved how they included pictures as they were advancing in the installation.

Recognized Excellence

Recognized Excellence - The installation team even took our dog into consideration. In making sure our dog wasn't startled to even playing with him.

Why Us?

Why Us? - Everything was done according to what was written down in the contract.

Looks great.

Brandon was our project manager. He was easy to get hold of and promptly answered any questions. Our project was even finished earlier than we thought would be possible. We needed some fascia replaced and soffit repaired. Daniel and his team were able to repair. replace and clean up everything in what seemed like no time at all. They did a fantastic job. Gab and his team installed new gutters a few days later. They were able to come earlier than expected and called and I was thrilled to get it finished early. However, I was having a luncheon at my house that day. They were so efficient we hardly even knew they were there. The gutters were installed before the luncheon was over. Everything was cleaned up and taken away. We did have a small part of the gutter that we had a question about. We called Brandon, he and Lenny came out that same day and were able to adjust a drip edge for us. We are very pleased with the service and installation of everything on our project.

Areas Of Satisfaction

Areas Of Satisfaction - The communication from my project manager was very much appreciated. There were times he didn't know the answer but would work to find it out and let me know as soon as possible.

Recognized Excellence

Recognized Excellence - Brandon (project manager) was a joy to work with and worked hard to exceed expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with their communication.

Recognized Excellence

Recognized Excellence - I would like to recognize Kevin for his exceptional service.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. It was all as good as we were expecting. We were happy with it.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the windows they offered that we got. They did really well with that.

Current Referrals

Current Referrals - I don't know of anyone at this time, but if anyone asks, I know where I will send them.

Recognized Excellence

Recognized Excellence - Aaron was wonderful, and Kevin was also. They were both really good to work with.