RGS did a great job replacing our siding and gutters. Very happy with the results.
Quality Of Workmanship - Aaron and Allison were great. Aaron would rather do things a bit harder because the outcome was better over a shortcut. They frequently asked my opinion about any steps they questioned, and were open to suggestions.
Areas Of Satisfaction - Aaron and Allison were great. Aaron would rather do things a bit harder because the outcome was better over a shortcut. This is very much how my sign fabricator husband does his work, and we appreciated that kind of work ethic.
Every aspect of my experience with RGS was beyond expectations.
Sales Knowledge - Joseph was very knowledgeable and professional in his assessment of my needs. He was on time and he gave me several options.
Professional & Organized - This business operates like a week oiled machine. They communicate directly and I was left feeling they had everything organized.
Quality Of Workmanship - The installers went above expectations with their work. Two of the best workers I've had come to the house. They were quick, efficient and thorough.
Work Done Right - Excellent work by experienced installers.
Value - I was so impressed with the level of professionalism by Joseph that I only got one bid and so can't compare value with other providers. However if you want a job well done and on time they certainly delivered.
The estimator was extremely knowledgeable, He wrote up the estimate and the installers were here a little bit sooner than they thought they would be. I was happy about that. And they work so fast, Did a beautiful job. And I couldn't have been happier, they even removed a satellite dish that had been up there for 10 yrs. My house is taller than most. but they were so kind and they bend the rain gutters right in their work trailer. They were so kind and nice and really fast.
Sales Knowledge - The estimator was extremely knowledgeable, He wrote up the estimate right there on the spot.
Recently had RGS do some work for me (about the fourth time in the last decade). As always, work was high quality, done exactly when they said it would be. Included fixing damage done by someone else. Installers Daniel and Pavo did everything quickly, with minimal disruption and excellent clean up, great company!
The company is good. My two rain gutters are excellent. My small job cost too much.
Recognized Excellence - I would like to recognize the ones that worked on the house and the sales guy for their exceptional service.
on time and respectful of our work space and area.
Sales Knowledge - great guy took the time needed to help us understand all involved and needed.
Recognized Excellence - Aaron White is amazing. Honest, Upfront, Answers calls. Great to have a person of integrity doing bids
Areas Of Satisfaction - The quality of it exceeded my expectations. Their professionalism was really high.
Work Done Right - Daniel and Paco were professional, efficient and clean . I would recommend them to anyone .
Areas Of Satisfaction - Aaron and Kevin were very responsive I would highly recommend RGS because of their dedication to their customers, well to us anyway
Recognized Excellence - We do feel like Kevin went above and beyond , he was very personable but , with that said Paco and Daniel were exceptional. Aaron also, has been an asset to us as well .
I was very happy with the work done by RGS. I was so pleased with the Gutter Topper on my south side gutters that I had them back to install it on the north side.
Problem Resolution - Lenny came out to check on a few things after work had been completed and even noticed a downspout that would be better if it was changed to go a different direction and made that change
We recently had RGS install new, aluminum soffit and fascia over our 44 year old wood exterior. It looks beautiful!
Not one piece of the remodel could be improved on! The same holds true for the new gutters and downspouts. A perfect job. Highly recommend RGS.
Absolutely, overall the service was quick and done well
RGS are great to work with. It was a good experience from the beginning to the end! From the estimator Joseph to friendly office reps, Kylie and Kari. Thank you Aaron and Allyson for the stellar work on our new soffit and fascia and for being so helpful. Brandon answered our questions and worked with our schedule and the weather. Thank you Josh and Tayvan for the excellent job installing our new gutters. Everything looks great!
All in all, quality craftsmanship and good and honest people. We will for sure work with them again in the future!
Areas Of Satisfaction - Other than above, which ended up being fine, everything was fantastic. RGS are great to work with. It was a good experience from the beginning to the end! From the estimator Joseph to friendly office reps, Kylie and Kari. Thank you Aaron and Allyson for the stellar work on our new soffit and fascia and for being so helpful. Brandon answered our questions and worked with our schedule and the weather. Thank you Josh and Tayvan for the excellent job installing our new gutters. Everything looks great! All in all, quality craftsmanship and good and honest people. We will for sure work with them again in the future!
Areas Of Satisfaction - Arron was my estimator. Josh/traydon my installer s. They went the extra mile and made sure everything was just right. Very pleased and satisfied with whole process. Thanks all!!!
Josh & Tayvan did a great job! Kari was very helpful with updates...a great experience!
Areas Of Satisfaction - From the very first phone call to make an initial appointment to the very end, RGS exceeded all of our expectations.
Recognized Excellence - Everyone who worked on our project was AWESOME. However, I would like to recognize Kylie. She is very knowledgeable, patient, kind and professional. She followed up on every question I had and always got back with me in a timely manner.
Why Us? - I discovered RGS during a long search for a reputable company to complete our project. From the very first phone call, I was impressed. RGS was amazing to work with and I felt that their prices were competitive as well as high quality products.
I would like to recommend RGS to others but I fear some would not appreciate that sometimes RGS didn't know when and who was scheduled to come. When we would call in the person who answered the phone would usually find out why the first phase was not done and when it would be done. Management at RGS did not seem to be on top of what their craftsmen were doing.
Why Us? - I chose RGS because of the quality of the job the sales representative talked about.
Areas Of Satisfaction - The salesman was very knowledgeable. The installers were great.
Recognized Excellence - The guy that did the majority of our job by himself deserves a bonus or raise or something.
The quality was excellent and we are so happy with the results. The installers were friendly and knew what they were doing.
Areas Of Satisfaction - We had our gutters replaced and Soffit and Facia installed on our back patio. It looks so nice!! The weather pushed back to job a little but it was completed timely and it looks so good. I feel the price was right and we definitely got high quality work done. The installers were extremely friendly as well. THANK YOU!!!
The first installer who did the project did everything wrong! So they had to come to tear down everything and purchase new materials. Finally, after I pressured the company, they put together a team of experts, which consisted of Brandon and Paul, and they did the project correctly!
Areas Of Satisfaction - Victor did a super job and was really fast too!
Additional Comments - I enjoy how thorough RGS has been from start to finish.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RGS Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys