The process from start to finish was so easy. Everyone that helped was very knowledgeable and had great customer service!
Areas Of Satisfaction - They were fast but they didn’t cut corners or have Poor workmanship. I was very impressed.
Areas Of Satisfaction - They went above and beyond by fixing a piece of siding that has been falling out of place. Quality of product looks great.
Recognized Excellence - Gabriel and Romel
Why Us? - Price
Great experience. Very knowledgeable, very responsive. Always kept in me in the loop.
Recognized Excellence - Hard to name one. The entire team was awesome. From the first phone call to the end of the work.
I received a quality job at a fair price
Recognized Excellence - Our excellent salesperson plus the two installers
Entire process was easy, and everyone was friendly. Felt price was reasonable and everyone was knowledgeble.
They did good work, and it was fairly priced.
RGS was extremely easy to work with. All employees related to my job were assets to their company starting with Lacie in the front office.
Lenny, Gabe and Romero were very professional, kind and smart problem solvers. The whole process was great!
Job was poorly run. Communication inside the company was lacking. Did not start the project on time, nor did they finish on time. Work was mediocre at best. We had to inspect their work and the company was slow to react to issues.
My gutters look great and they were very patient when I ran into an electrical problem that haulted the installation process.
Quality Of Materials - My gutters look great.
Quality Of Workmanship - The really cared about how everything looked and got my approval.
Areas Of Satisfaction - Their patience and ablility and willingness to work with the time lapse in being able to complete the job.
Why Us? - My neighbor recommended you guys after he had his copper rain gutters installed.
Additional Comments - I'd highly recommend RGS Exteriors. They did an amazing job on our gutters .... the quality is great....and we're very satisfied!!!
Hi. I think that you send a $ reward to customers who respond here.
If so please give my reward to the nice lady from your office who called me about paying my final payment with a credit card
The sales team was great to work with and the installation work was well done.
Everything from bid to install was smooth. Workers that installed veryy professional and cleaned up everything
Easy to work with, good communication and quality work
Sales Knowledge - Appreciated the time the sales and estimating person spent discussing the options and costs in the work we needed done.
Areas Of Satisfaction - Easy to work with, communicated well on work being done and options to consider
Recognized Excellence - Both the person estimating and who did the work were pleasant and informative regarding the work being done.
Why Us? - Reputation and responsiveness. I did not bid another contractor for the work as was impressed by the communication and responsiveness from RGS from the first phone call through the quote process. It was a project I did not want to spend a lot of time managing or messing around with, so when RHS responded well initially, I developed trust that RGS would do good work and I wouldn’t need to hassle with low quality or unresponsiveness I find common with many contractors who do smaller projects like mine.
Additional Comments - Thanks RGS for being easy to work with and a company trusted to get quality work done right the first time.
RGS provided a great service! The work was top quality! The whole process was easy. From my first call to setting up a consultation meeting. Brad met with me to go over the project and give an estimate/bid. He was very friendly and professional. And very knowledgeable. Cristobal did the work on my home. The work was top quality and he was also very friendly and professional. The office staff was kind and helpful and the phone and with processing payment. I highly recommend RGS exteriors.
Areas Of Satisfaction - RGS exceeded my expectation. Everyone was professional and friendly! The information including the cost/bid was presented very clearly and in an easy to understand way. The work was top quality.
Why Us? - I saw an ad in the neighborhood mailer. I really liked that the company has been in the same family for generations.
I recommend the painter and I really like the salesperson.
This should really be 4.5 stars. It was nearly perfect. Great products. Cristobal, our installer, was fantastic. Very professional and friendly. The only hitch in our experience was in scheduling. We were told that someone would call to schedule the install within a couple of weeks of signing up. We called back and we texted to make sure they knew we could only do this on a Friday (and we were flexible with however long that would take.) Instead, we got a call early Wednesday morning that someone would be out THAT day. I called and got it straightened out, but somewhere in the lines of communication there is a breakdown. That is the ONLY bummer part of this. We really DO love the new gutters! They look great and we are confident that they will last for many years to come. We really appreciate the time our sales guy took to answer all our questions and really show us the product. Overall, we are very happy with RGS!
We really liked Kevin, the foreman or Superintendent. He was great at communicating and addressing our concerns.
The two men who first came and installed the hardie board made a lot of mistakes and seemed to take their time. They came late and left early and spent a lot of time sitting in the truck.
Besides the two men who were tasked to install, Kevin was easy to get ahold of and addressed the repairs that were installed wrong. He fixed a lot of corner issues.
I never got the gentleman’s name that came and grouted around our garage be he was great as well. What a friendly man and very professional. I wish I new his name so I could mention him personally.
RGS did a great job replacing our siding and gutters. Very happy with the results.
Professional & Organized - Daniel and his teammate did a great job. Cleaned up as needed and at the end of the job.
Quality Of Materials - Siding and gutter quality is great
Problem Resolution - Brandon worked very closely with us and helped coordinate with our landscaping company that was building a new deck. He answered all our questions and replied quickly to texts when needed. He even let me know ahead of time that he was going on vacation and who I could talk to while he was away and then he reached out to me at the end to make sure I was happy
Areas Of Satisfaction - Great communication all around. Aaron and Brandon were great support when we needed it and Daniel did a great job.
Recognized Excellence - Daniel did a great job, there was a day he had to work completely on his own. He and his teammate worked during some of the hottest days this year. Brandon also for coordinating with our landscaping company, it helped make this giant project we're undertaking smooth.
Additional Comments - We love the work RGS did. Thanks to everyone for all the work they did for us.
Quality Of Workmanship - Aaron and Allison were great. Aaron would rather do things a bit harder because the outcome was better over a shortcut. They frequently asked my opinion about any steps they questioned, and were open to suggestions.
Areas Of Satisfaction - Aaron and Allison were great. Aaron would rather do things a bit harder because the outcome was better over a shortcut. This is very much how my sign fabricator husband does his work, and we appreciated that kind of work ethic.
Every aspect of my experience with RGS was beyond expectations.
Sales Knowledge - Joseph was very knowledgeable and professional in his assessment of my needs. He was on time and he gave me several options.
Professional & Organized - This business operates like a week oiled machine. They communicate directly and I was left feeling they had everything organized.
Quality Of Workmanship - The installers went above expectations with their work. Two of the best workers I've had come to the house. They were quick, efficient and thorough.
Work Done Right - Excellent work by experienced installers.
Value - I was so impressed with the level of professionalism by Joseph that I only got one bid and so can't compare value with other providers. However if you want a job well done and on time they certainly delivered.
The estimator was extremely knowledgeable, He wrote up the estimate and the installers were here a little bit sooner than they thought they would be. I was happy about that. And they work so fast, Did a beautiful job. And I couldn't have been happier, they even removed a satellite dish that had been up there for 10 yrs. My house is taller than most. but they were so kind and they bend the rain gutters right in their work trailer. They were so kind and nice and really fast.
Sales Knowledge - The estimator was extremely knowledgeable, He wrote up the estimate right there on the spot.
Recently had RGS do some work for me (about the fourth time in the last decade). As always, work was high quality, done exactly when they said it would be. Included fixing damage done by someone else. Installers Daniel and Pavo did everything quickly, with minimal disruption and excellent clean up, great company!
The company is good. My two rain gutters are excellent. My small job cost too much.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RGS Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys