John was kind and caring to elderly homeowner
They did a great job. I was very impressed with them and how well they did the job.
They were friendly and knowledgeable. Great staff.
The workmen were efficient and did a nice job.
We felt that both Randy and Marty did a great job. They seemed efficient and put back the backyard wires as I had wanted. I was also impressed by the person (I think it was Gabe) who arrived the day after the soffits were completed to replace the gutters.
We had several home projects which I investigated last fall. I did not have any names so I went to Home Advisor for a first look. Prices make some difference, however, RGS was mid-range. I appreciate that the response for an estimate was timely and professional.
I had been worried they would not be able to fix some areas where the old wood had pulled away from the house but this did not seem to be an issue. The new soffits and trim are a huge improvement. Often the hardest part of having work done on a private residence is getting response to enquiries. I found that RGS had good communication with the office, the representative and the on-site workmen.
They did just as they said they would and I am happy with it.
Looks great! We’re excited to have a rain storm to see how well the gutter and topper work. Exceptional quality service from everyone we interacted with at RGS. The person answering the office phone was friendly, polite and helpful. John, the estimator, did a great job of explaining and demonstrating the products (rain gutter and gutter topper) with no pressure or up-selling. Josh and Quinton (installers) exceeded expectations and had a “no-problem” attitude when they noticed the color of the gutter topper they brought didn’t match the roof shingles well. They knew they had a better matching color in the warehouse and quickly made the trade in less than an hour. Quality material and workmanship. Not surprising that RGS has been Best of State for several years.
Really appreciated the work of Gabe and Lenny.
They met all of my expectation, the quality of their work was excellent.
I would like to recognize Aaron for his exceptional service.
I chose them based on the quality of the product. and methods of installation.
Josh, the installer, did an excellent and professional job of installing my rain gutters, cleaning up and answering all of my questions.
Our problem was created because a previous contractor did not take the time to finish the project and do it properly to ensure correct drainage. We appreciate Tim taking the time to fix the problem. It was a no invasive direct solution.
Tim was helpful and kind providing a solution to our problem. He followed up to make sure things were taken care of.
The work that was performed on the facia was great but the door trim did not quite exceed my expectations.
They were very professional, organized and communicated well.
The workmanship was great.
They met our expectations in all areas.
I liked Randy and Marty. Willie and Sam also did really well. Everybody was very professional.
Quality of materials and installation
Very pleased. Will use RGS if/when needed.
The worker that came on site were porfessional, kept the site clean and the work looks good.
I picked their people over several others, and I'm happy with it.
Responsiveness and how professional the problems specific to our situation were addressed.
Brian did an exceptional job and was very responsive and professional
Thanks for the service.
The installers, Lenny and Logan, were professional and skilled. They worked under difficult winter conditions and did a world-class installation.
Installers Lenny and Logan
Reputation and Product
The fact that they got us in way sooner than they were projecting to get done.
Both of the installers.
I thought they had the best quality for the price.
Aaron White was a great sales person. He was clear, and helpful. Gary also had a great work ethic. They were great to work with, and kept the job site clean.
The soffet and fascia installer did a great job.
We chose them because they had great reviews online. The pricing seemed fair, and communicated thoroughly about what they were going to do.
We were very pleased with the work !!!!!Thanks , Linda Passey and Janet Schofield
Professional / hard working / punctual
Lenny and Logan and estimator John
They took the time to do it right and also followed my instructed needs of placement.
John the salesman was awesome. He took care of everything for us!
Gabriel and Spenser were my gutter workers. I had a group of ladies coming to my house on Monday. They started on Thursday and I was concerned about me have to clean up after they left. But they left my yard and driveway and porch cleaner than I could have done myself. Thank you Gabriel and Spenser!!!
I hope I am done for awhile:) But if I do need something, or hear of someone who does, I will highly recommend you.
I was most satisfied with the quality.
I chose them because we compared the knowledge.
The entire experience... from salesman that explained everything, to the workmen who worked hard all day and cleaned up so well, to the office staff that return my calls and answered all my questions.
Reputation and previous work done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RGS Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys