One thing that really sold me is that they reviewed all the product - explained all the pieces to me and really had thought that through, and were available for any questions. The install team called to advise arrival, and the office staff was very responsive. It was an overall phenomenal experience.
Good follow up. I feel confident that if any issues arise, RGS will remedy them.
They did an excellent job. I'd recommend them to anybody.
Yes, I had a terrific experience. The only reason I didn't give a 5 is because I thought it was a bit expensive but I also couldn't get anybody else to give me a bid cause everyone is so busy and doesn't want to work with a homeowner one-time job when they can get consistent work with a general contractor.
They showed up on time and completed the work in 1.5 days. We are very pleased with the work that was done.
We are so pleased with our new gutters and leaf covers! The workmanship by Gabe and Josh is high quality with obvious attention to every detail. The quality of the product is unparalleled with, again, attention to quality of creation, efficiency, design and durability. People in the neighborhood walk by and comment on how nice it looks without our mentioning a thing. That’s pretty cool!
They were extremely professional throughout the bidding and installation process. They were punctual and provided a timely service. We have not had any issues at all.
It was a long process to have the rain gutters installed completely. I feel 2.5 months is too long.
Very conscientious installer! He was very meticulous in his workmanship.
Install went well.
Great communication, the finished project looks great! They left our property so clean.
John was kind and caring to elderly homeowner
They did a great job. I was very impressed with them and how well they did the job.
They were friendly and knowledgeable. Great staff.
The workmen were efficient and did a nice job.
Recognized Excellence - We felt that both Randy and Marty did a great job. They seemed efficient and put back the backyard wires as I had wanted. I was also impressed by the person (I think it was Gabe) who arrived the day after the soffits were completed to replace the gutters.
Why Us? - We had several home projects which I investigated last fall. I did not have any names so I went to Home Advisor for a first look. Prices make some difference, however, RGS was mid-range. I appreciate that the response for an estimate was timely and professional.
Additional Comments - I had been worried they would not be able to fix some areas where the old wood had pulled away from the house but this did not seem to be an issue. The new soffits and trim are a huge improvement. Often the hardest part of having work done on a private residence is getting response to enquiries. I found that RGS had good communication with the office, the representative and the on-site workmen.
Areas Of Satisfaction - They did just as they said they would and I am happy with it.
Looks great! We’re excited to have a rain storm to see how well the gutter and topper work. Exceptional quality service from everyone we interacted with at RGS. The person answering the office phone was friendly, polite and helpful. John, the estimator, did a great job of explaining and demonstrating the products (rain gutter and gutter topper) with no pressure or up-selling. Josh and Quinton (installers) exceeded expectations and had a “no-problem” attitude when they noticed the color of the gutter topper they brought didn’t match the roof shingles well. They knew they had a better matching color in the warehouse and quickly made the trade in less than an hour. Quality material and workmanship. Not surprising that RGS has been Best of State for several years.
Recognized Excellence - Really appreciated the work of Gabe and Lenny.
Areas Of Satisfaction - They met all of my expectation, the quality of their work was excellent.
Recognized Excellence - I would like to recognize Aaron for his exceptional service.
Why Us? - I chose them based on the quality of the product. and methods of installation.
Recognized Excellence - Josh, the installer, did an excellent and professional job of installing my rain gutters, cleaning up and answering all of my questions.
Areas Of Satisfaction - Our problem was created because a previous contractor did not take the time to finish the project and do it properly to ensure correct drainage. We appreciate Tim taking the time to fix the problem. It was a no invasive direct solution.
Recognized Excellence - Tim was helpful and kind providing a solution to our problem. He followed up to make sure things were taken care of.
The work that was performed on the facia was great but the door trim did not quite exceed my expectations.
Areas Of Satisfaction - They were very professional, organized and communicated well.
Quality Of Workmanship - The workmanship was great.
Areas Of Satisfaction - They met our expectations in all areas.
Recognized Excellence - I liked Randy and Marty. Willie and Sam also did really well. Everybody was very professional.
Areas Of Satisfaction - Quality of materials and installation
Additional Comments - Very pleased. Will use RGS if/when needed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RGS Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys