The employees we worked with immediately after the fire were professional and very kind in our time of great loss. This being an "exceptional" year, we expected some delay in getting the items saved back.... but did not expect it to take as long as it did! The fire was on February 9th, the final item was delivered on September 15th! That is an awful long time to wait. From the first delivery of soft goods....the smoke smell was still so bad that all of it had to sit outside for days before we took it in. On the last load (delivered to our storage unit) there were FIVE boxes of nothing but broken glass (which my sister cut her hand on!), broken photo frames and empty, torn photo albums :(
I've worked with Restoration Management Company for many, many, many years. There are times when I had a problem in my house and I've been more than happy to wait for Restoration Management Company to be available to help me out. I, particulary, enjoyed working with Abel who is so kind. He had to fight hard to get something for me from my insurance company. I was very impressed with him, once again, working with me.
I've used Restoration Management Company twice, and I actually requested them for the second job because I trusted them to take care of my problem.
They are a great company. They are very efficient and did the work in a timely manner. Overall they are really nice people and they worked really hard.
Restoration Management was very responsive. We had an emergency situation and they contacted me within an hour. Michelle was amazing and was my best friend through the process.
They are very courteous and professional and they did an outstanding job!
They showed up faster then expected.They were courteous,friendly and did a good job respecting my house.
Work completed was excellent. The team was very professional and diligent in getting the project done.
Most things were done well. The dishwasher was the source of the water damage and the two cabinets where supposed to have some baseboard material removed. After the gentleman did his work around the cabinets, the area was sealed off for two days with a dehumidifier. When the "tent" was removed, it turns out he removed the entire cabinets, which his supervisor did not even know was done. This lead to a long delay from when the cabinets were removed and the new ones installed. Over all it worked out, I just felt we all should have been notified that it was a much more complicated removal then originally planned. Thanks
They didn't put the base boards back on my wall. Now I have to buy new base boards.
I had a major house fire in early April, 2020. I knew it was going to be a long slow process to rebuild and was dreading it. I've heard many horror stories. Fortunately, my insurance company contracted with RMC for the initial clean up and asbestos abatement. I could not have been happier. Your teams have been thorough and professional, and the most supportive and reassuring part has been the supervision by you project manager Michelle Sevilla. I hope you realize what an outstanding employee you have in Michelle. She is competent, meticulous and compassionate. She kept me informed, was always available by phone and email, and delivered what she promised, when it was promised. I would definitely recommend your company to anyone who needs cleanup and abatement services. Thank you, Annabelle Conlin
They came when promised, worked hard, kept tidy, and left with a workplace clean and dust-free behind them.
I would recommend them.
They were thorough, on time, dedicated, and professional throughout the whole process. We were very impressed with how they do business.
They were very professional and efficient in addressing the situation.
Abel was calm and knowledgeable. He was accessible whenever I had a question. Luckily he live close by and started the restoration asap.
This is the second time we have used them. They are great.
Very good job completed.
They have some hard workers who were very polite and did a good job.
Very professional. Nathan and his crew were great.
I was very satisifed and happy with their work.
They came in a timely manner and did what they had to do efficiently.
I would recommend, but maybe a couple different companies. I think they did a great job at restoration and the PM was a great person; just needed more communication and a better textiles company.
My mother who lives with me was undergoing cancer treatment when they were remediating my home. She was very pleased with the way they cleaned the house and the way hey treated her.
they did an excellent job.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Restoration Management Company - Benicia as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys