Great experience from beginning to end at the right price
I would definitely recommend them to a friend.
Overall I am satisfied with my new roof and the quick process to get it installed. Sales and office were always great to deal with and the installation crew from what I can tell so far did a great job. It looks great.
They did an excellent job. The work crew was very organized, neat, clean, and knew what they were doing.
Work was done well within parameters set, and very quickly. Happy to not have to worry about our roof for a long, long time.
I requested to be contacted about getting a free estimate for my roof replacement. I was immediately contacted and received a preliminary estimate quickly. I then scheduled an onsite visit and had the pleasure of working with Russ and his team. They were all professional and great to work with. Russ answered every concern and question I had to my satisfaction. We now have a beautiful new roof. Thank you very much Remodeling Concepts!
They listened, addressed all of my concerns, and performed the work accordingly. I highly recommend them.
They were very responsive. There were a couple of issues that popped up during the job, and they were very responsive and timely.
From sales to installation, I found this company to be professional and knowledgeable. e-mail and calls were responded to promptly. Scheduling and execution of the work took place as promised. The installation crew was very capable and hard working, and completed the project in less than a day even though there were a couple of complications to be dealt with. My wife and I are pleased with the result, and we would use this company again.
Areas For Improvement - They didn't fall short and met my expectations.
Areas Of Satisfaction - I was most sastisfied with materials.
They were absolutely excellent. The staff is responsive and professional and I will be using this company again in the future.
Areas Of Satisfaction - I was very impressed with their responsiveness to my questions. Anything I asked they were able to take care of promptly.
Recognized Excellence - Tatiana from the office and Alex the on site foreman were both very professional and responsive. Our salesperson was also helpful in explaining the process.
Additional Comments - The pricing was fair and I feel like I've gotten a good value, and they stuck to the projected cost.
Recognized Excellence - I would like to recognize Mark and Tonya for their exceptional service.
Areas Of Satisfaction - I was most satisfied with the overall organization and the planning.
Current Referrals - No, but I have been telling people about Remodeling Concepts.
Recognized Excellence - I would like to recognize the whole crew, Dave, and Tatiana for their exceptional service. Dave and Tatiana were on the ball, and the job took a while, but they were right there.
Additional Comments - Remodeling Concepts is a very well run company, they do what say they will, and I would use again!
I am happy with the work that they did. They did a great job, at a great price.
Areas Of Satisfaction - I was most satisfied with how quickly the job was done and how neat and clean it was.
Recognized Excellence - I would like to recognize Mark for his exceptional service. He was my salesman. He was knowledgeable and very helpful in getting my roof replaced.
Quality Of Materials - Because it is back up by an in ironclad warranty.
Schedule - They stuck to a modified schedule. We were delayed due to weather.
Areas Of Satisfaction - I was most satisfied with the overall look. They did exactly they proposed and it looked it exactly like they told us it would look.
Current Referrals - I don't know anyone personally but we will be calling them for a kitchen remodel we will be doing in the couple of years. We will be happy to offer them opportunity to bid on any of the housing projects we have.
Recognized Excellence - I would like to recognize Tatyana Salas. She was an excellent communicator.
Areas Of Satisfaction - They were very professional.
Additional Comments - They installed a new roof for us.
Areas Of Satisfaction - I was most satisfied everything.
Areas Of Satisfaction - I was most satisfied with their politeness, timeliness, and ability to get the job done on time.
All and all the roof and new gutter look great.
Areas Of Satisfaction - like the roofing colors offered. Job was completed on time and the clean up was excellent.
Recognized Excellence - The office staff.
Areas Of Satisfaction - I was most satisfied with everything.
Overall I am satisfied.
Areas Of Satisfaction - I was most satisfied with getting it done on time, how they were professional and worked well together.
Current Referrals - My mother may be getting some work done and calling them.
Recognized Excellence - I would like to recognize the salesman, he was very nice. Also the crew chief for the roofing.
Additional Comments - I was pleased with everything for the most part.
Areas Of Satisfaction - I was most satisfied with the final results.
Recognized Excellence - The only people I dealt with directly was the salesman who did a great job and the on site manager.
Areas Of Satisfaction - I was most satisfied with the clean up. It was left immaculate.
Additional Comments - I would highly recommend them and will use them for any future needs.
I was very satisfied with the work.
Areas Of Satisfaction - I was satisfied with their willingness to talk to me.
Recognized Excellence - Everyone was great!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Remodeling Concepts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys