We were pretty unhappy with our experience. We were quoted 6-8 weeks for our project and it took 6 months. There were lots of breaks where no work was done. While they were happy to help us match the project to our budget, they weren't clear in what we were losing by doing that. As a result, we felt that we got lower quality cabinets and bookshelves. There were also several instances where we discovered the estimator forgot to include things or drastically underestimated the cost of others, so we felt we ended up with lower quality product to account for those mistakes. We also felt like the quality of the work was inconsistent. We also continued to ask for some design help that we never really got. We are happy with the changes we made but overall unhappy with the quality and the time it took.
The've done wonderful work. I'm very happy with it.
REconstruct was very easy to work with and did a fabulous job switching out our old bathtub with a new one. I’d recommended them to anyone.
The people from REconstruct are very responsive and eager to ensure your happiness with their work.
Some contractor left for a job for three weeks with no indication of where the subtractor was for that period.
They have sub-par work and zero communication.
Recognized Excellence - Lynneah had fabulous design ideas.
They always have good ideas!
Recognized Excellence - Martine and Andy did amazing work.
They did an excellent job
They were amazing to work with. Not only were they very personal, but they also brought great ideas to the table.
Areas Of Satisfaction - They had a high quality of the work for their price. We are absolutely thrilled with the work we got. They have excellent customer service.
We were extremely pleased with everything they did. The crew was courteous, tidy, and helpful.
Areas Of Satisfaction - They exceeded all of my expectations.
I thought Tim Fleenor was excellent and was on the ball. He knew everything that he needed to do to make sure we had a quality roof, and gutters. I felt very confident with him.
Emerson did a great job replacing our roof. They started and finished when they said they would and did a fantastic job of keeping the yard free of trash and debris.
Very good quality work and they were willing to give me a good price
Working with Kohler Bathroom Design Service is an easy and cost effective way to take all of the concepts, notes, measurements and pictures that represent our ideas for remodeling and transform them into more practical, actionable forms. In our case, we've discovered that walking through the process... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of REconstruct as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys