It was during the pandemic and they still did a great job at getting it done. I thought that was pretty impressive. When everything else went bad, they were here getting the work done.
I totally liked Isaac when he came out he was very nice and explained everything well. When James took over everything it started going well then kinda went down hill always excuses as to why things were not being done in a timely manner. Also when I would call you to see what was going on James always said he had a meeting about that just that morning. Then he would call to let me know when he could get workers back out here most of the time it was days even weeks would go by and I would call again. Once you got rid of James, Tyler was amazing thanks
This was a nightmare of an experience! There were multiple mistakes and communication issues. I have a long list of situations that don't show R&R in a very positive light. I even complained to Allstate. Here are just a few examples:To paint a clear picture you have to understand we were not living in our house during this ordeal. There was no heating or cooling, and early on no running water. There were multiple times when crews would show up to our house without us knowing about it. Then there were multiple times when we waited in our freezing house for a subcontractor to show up and they never did. We had QR crew show up and break our filing cabinet when they moved it. The guy from R&R who initially came out to drywall, texture and paint did a horrible job, and the work had to be redone. The cabinet guy built the cabinet wrong, so an R&R guy had to redo it from scratch almost. The electrician that R&R said would come over NEVER showed up. The crew that moved our furniture out to the roll-off and back had no idea what they were to move, and didn't have enough people, so it took them more days than we were told. We ended up getting our own electrician to do the work. We had to move all of our belongings ourselves. We even had to clean up after everyone, because R&R said that the only cleaning would be a quick dust off of the items that were in the roll-off, which they never did that. There was concrete dust in our major appliances, ceiling fans and over every item in our kitchen cabinets. It took us about a week to clean everything to be able to move back in. I guess no one from R&R cared about the silica in concrete dust and how that can get in your lungs. I can't tell you how many times I was told to be patient, because things happen behind the scenes that we are not aware of. I then would say I want complete transparency and I want to be included in what happens behind the scenes. Because of the tasks that we did that were on the estimate, both James & Jose stated that we would be reimbursed for that. On February 15th 2021 both James & Jose stated that when the balance is paid in full, then we would get reimbursed. April 21st 2021 I received an email from R&R stating that we owed them money for PAKIN. I called Jose first, and he said it was a mistake and to ignore it. I explained that I didn't want a bill collector to call me about it, and he said don't worry about it. I then called and talked to Anthony GM for R&R. He stated he would investigate this bill, but to be patient and he would call me on Monday of next week. I called Alacrity and Allstate, and Shannon from Alacrity and Suann from Allstate both said the full remaining balance was paid to R&R on April 15th 2021. I never received a call from Anthony, so I called and talked to Maria from R&R. She said there is an outstanding balance, and until they get paid I won't get reimbursed. I told her I saw nothing in the estimate or supplements about this PACKIN. She said it was sent to Allstate a couple of months ago. I called Suann at Allstate and she had no idea about this bill. She was also upset because I received it and not her. As of today we have not been reimbursed our money. I was told by John from This really feels like this nightmare will never end! Things could have been handled so much better in my opinion. R&R could have made sure things were getting taken care of instead of us doing it for them. It would have been great if we had everything in writing instead of just word of mouth. I called, texted and emailed R&R members and subcontractors multiple times and that could have been reduced by simply communicating every step of the way. It felt like R&R bite off more than they could handle with our project.
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