I thought we were doing the right thing by "upgrading" our water softener, but we now have rust stains in all bathrooms and appliances that we Never had with the "cheap, not working properly (per the non-sales person that came to our house) Whirlpool softener."

While everyone, including myself, is prone to think that companies are out to get our money. I beg to differ with RainSoft. They were wonderful to work with. They made provisions I was not expecting and that was a plus. My Older Dog completely stopped drinking water mid-summer and I was at my wits end. I made an appointment with RainSoft not knowing the outcome and I was truly amazed of how many contaminants were in my tap water. I was not surprised my dog stopped drinking it. Colton did the test multiple times and took samples from multiple faucets as well as the filtered refrigerated water to make sure I understood the significance of the discovery. Amazing. The unit was installed and my Dog and I are very grateful. I was in tears when I saw my dog drinking water on her own without any coaxing or having to drown her food to get her to drink. Totally recommend RainSoft.

Sales Knowledge

Sales Knowledge - Colton Baker was AWESOME. Did I say he was AWESOME? Very knowledgeable and Courteous and showed concern on my water situation. He really sold me on the product without overselling. He checked on my satisfaction after the installation. Very cool.

Recognized Excellence

Recognized Excellence - Colton Baker and the Installers of the RainSoft Unit.

Areas Of Satisfaction

Areas Of Satisfaction - RainSoft met all my expectations. They arrived ahead of schedule and that was perfect.

Additional Comments

Additional Comments - The installers were wonderful to work with. They were respectful of the fact I was working from home and kept the noise to a very minimum.

Recognized Excellence

Recognized Excellence - Nathanel Darline

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - all

Recognized Excellence

Recognized Excellence - Dan Phalen, Nathan Darling

Areas Of Satisfaction

Areas Of Satisfaction - Finding a solution for our situation rather than over-selling.

Knowledgeable staff. Was able to identify my problem and develop a plan to solve it. Water quality has definitely improved since installation.

I had Rainsoft put in our new home within 2 days of moving in. Dan Phalen was very professional and friendly. Went the extra mile in our home.

Recognized Excellence

Recognized Excellence - Dan Phalen

I would recommend Rainsoft and already have. I am happy with the taste of the water and relieved to know that it is now safe for us to drink.

Recognized Excellence

Recognized Excellence - Dan Phalen was very knowlegable and helpful in helping us to get tha right product for our needs.

Additional Comments

Additional Comments - Installers helpful and professional. Great job cleaning up and leaving the space as tidy as when they arrived.

Areas Of Satisfaction

Areas Of Satisfaction - Able to address an unknown problem, and correct the problem with material that he had in his vehicle.

Recognized Excellence

Recognized Excellence - All that we had connected with

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - Well done

Recognized Excellence

Recognized Excellence - Nathan (water testing and sales), Preston, and Micah (installation). All three guys did a fantastic job.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, quick service, availability

Recognized Excellence

Recognized Excellence - Mr Darling who came and tested our water. Very educated and insightful!

Areas For Improvement

Areas For Improvement - n/a

Areas Of Satisfaction

Areas Of Satisfaction - excellent product

Recognized Excellence

Recognized Excellence - Awesome customers service

Areas Of Satisfaction

Areas Of Satisfaction - Great customer service and follow up to see if have any concerns or questions.

Definitely would recommend and already have!

Recognized Excellence

Recognized Excellence - Colton and Jay

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Water testing, knowledge of products and installation, very respectful.

just got it and too soon to determine

The gentleman that came to my house to install my system was professional and courteous of me and my home! The R/O system gives me unbelievably great drinking water!

Areas Of Satisfaction

Areas Of Satisfaction - Installation service was excellent.

I wish we would have gotten a new water softener sooner. Completely worth every penny.

Recognized Excellence

Recognized Excellence - Our salesman was absolutely wonderful!. Very polite, very knowledgeable. He was a pleasure to talk to.

Recognized Excellence

Recognized Excellence - Shout out to Dan for coming back and going above and beyond to fix the water smell, he didn’t have to do all that but he did and as a new homeowner on a tight budget it was very helpful

The entire staff was very much up front when asked a question,very knowledgeable about what they were talking about and felt comfortable with them all the while they were here

Areas Of Satisfaction

Areas Of Satisfaction - Testing of the quality of the water

Communication

Communication - My wife and I appreciated the explanation of how the system worked as well as the present state of our water quality.

Quality Of Workmanship

Quality Of Workmanship - Dan did an excellent job with the installation. He demonstrated professionalism and worked with us to tweak the project to meet our specific needs.

Sales Knowledge

Sales Knowledge - Nathan wasn't pushy but determined our needs by carefully listening and then provided options to meet those desires.

Recognized Excellence

Recognized Excellence - Dan, the installer, and Nathan the sales professional.

Areas Of Satisfaction

Areas Of Satisfaction - Having multiple options pertaining to the systems proved helpful in our decision process.

I'm so impressed that they were able to make my smelly tap water into wonderful drinking water!

Good products-have performed as described so far (about 2 months, noticeable difference in water quality. Probably a little more than other companies, but you get what you pay for-no gimmicks with these guys.

Recognized Excellence

Recognized Excellence - All involved were great, especially the 2 young men who installed the system(s)

Recognized Excellence

Recognized Excellence - Everybody did a job well done

Areas For Improvement

Areas For Improvement - I'm satisfied

Areas Of Satisfaction

Areas Of Satisfaction - They meet my expectations

Additional Comments

Additional Comments - I like the finish touch. I can enjoy my drinking water at last

High quality product, quick, professional installation, absolutely love the results!

Areas Of Satisfaction

Areas Of Satisfaction - Product quality and excellent installation

Additional Comments

Additional Comments - I hesitated at the price initially and thought about doing it myself but decided against that and I’m glad I did! I also feel like the quality is worth the price

Recognized Excellence

Recognized Excellence - The installation professional did a good of explaining the products/installation process and also took some extra time to look at my well pump and faucets which were running at somewhat low water pressure.

Areas Of Satisfaction

Areas Of Satisfaction - Purchased products are working well about 3 months after installation. Our water tastes and smells much better than before having our system installed.

Recognized Excellence

Recognized Excellence - Awesome

Areas For Improvement

Areas For Improvement - Awesome

Areas Of Satisfaction

Areas Of Satisfaction - Awesome

Additional Comments

Additional Comments - Awesome

Recognized Excellence

Recognized Excellence - Dan is helpful and wants to make sure everything is right.

Areas Of Satisfaction

Areas Of Satisfaction - Follow up is helpful and we are confident any issues we may have will be taken care of.

Experience was great. I felt like I was confused with someone of importance. The two best things were the number 1 installer and the product and guarantee. Thank him and your company.

Recognized Excellence

Recognized Excellence - The installer. Regrettably I do not remember his name. He was excellent, informative, knew his product, was able to evaluate the unique situation, offered alternative options. Can not ssy enough. Thank you for him!! Sorry about late response...out of town two days after it was installed.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All. Time of response,quick but excellent installation, knowledge, professionalism, product

I wanted a whole house filter system. I was ready to buy one off Amazon for $2600.
I was sold a water softener (not a whole house water filter), for $3000 that can be purchased at Home Depot for $460! I wouldn't recommend these guys to sell a .50cent bottle of water.

This is the second time I have had a RainSoft product in my home. I'm looking forward again to have the quality water I experienced the first time. I would hesitate recommending this product to anyone.

Recognized Excellence

Recognized Excellence - The you g man who installed our water softener..he was very knowledgeable and helpful..

Areas Of Satisfaction

Areas Of Satisfaction - All

All contacts, verbal and personal are professional. I especially like the part wherein a first call is handled by someone who obviously knows what there doing and how to get a quick answer. Thereafter, the service organization call prior and shows up as agreed. Works extremely well if your issue is at a vacation home. The brochure can be believed: clean safe, respectful, etc.

Additional Comments

Additional Comments - Glad they were able to come so quickly.

Very nice people to work with insuring I received what would work for my home.

Recognized Excellence

Recognized Excellence - Both the salesman and the guy that installed my unit was exceptionally I wish I had the installers name but it is not on my paperwork. The salesman was Nathan Darling.

Areas Of Satisfaction

Areas Of Satisfaction - The salesman worked with me to get a cost that worked for me. The installer was very nice and explained things very well.

Excellent presentation by Nathan should sell many softeners, and Steve's work excellent also.

Recognized Excellence

Recognized Excellence - Steve and Nathan were both excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Water is great

The experience with the company was great, everyone seemed to have the knowledge about there jobs and were very helpful and friendly.

awesome service and super quick install

Clean

Clean - My installation guy was awesome

Value

Value - My son just got on the army and they discounted the price couldn’t be Happier

Sales Knowledge

Sales Knowledge - My salesman was awesome nicest guy ever

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Time from sales to installation was so quick I was super impressed

Additional Comments

Additional Comments - I would definitely recommend rain soft to anyone

I would recommend RainSoft for the soft clean water but most of my friends and relatives wouldn't pay that much for it.

I will definitely recommend RainSoft of Northern Michigan. They are a wonderful company!

Recognized Excellence

Recognized Excellence - Krystal was very kind and helpful in setting up my appointment. Dan was very friendly and knowledgeable. He did a fantastic job installing my new RainSoft equipment.

Recognized Excellence

Recognized Excellence - Dan, the tech./installation man.

Areas For Improvement

Areas For Improvement - No. Excellent personal.

Areas Of Satisfaction

Areas Of Satisfaction - All areas satisfied.

Totally professional install and courteous

Sales Knowledge

Sales Knowledge - Real friendly and knowledgeable

Recognized Excellence

Recognized Excellence - Maxine

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Met all my expectations

Areas Of Satisfaction

Areas Of Satisfaction - drinking water clear. Laundry better Dishes dont have scummy residue

The salesman, Mr Wells, was knowledgeable and friendly he didn't try to push me to purchase anything. The installation team, Caden Luchay & Tyler Mayle, was professional, on time and very personable. They also did the job quickly and cleaned up after themselves. I greatly appreciate that. However, there is a lady that I spoke with over the phone I believe her name is Maxine. I didn't appreciate the way she talked to me and she almost got the entire project canceled. By the end of my conversation with her I didn't want to deal with your company in any manner.

Recognized Excellence

Recognized Excellence - Caden, Tyler, and Mr Wells.

Dale was wonderful. Very friendly and knowledgeable. He was genuine and educated us instead of being salesy.

Sales Knowledge

Sales Knowledge - Again, Dale was wonderful.

Recognized Excellence

Recognized Excellence - Dale Wells seemed to be very knowledge in his sales presentation. Very easy to talk too. Very likeable.

Areas Of Satisfaction

Areas Of Satisfaction - Clean neat work site and explanation of operation of equipment

Additional Comments

Additional Comments - We liked all of your people who were here at our house. Dale Wells sales, head installer J and his helper0

great service and great water quality

Recognized Excellence

Recognized Excellence - Dale was great, he was very knowledgeable and answered all me questions

Areas Of Satisfaction

Areas Of Satisfaction - Great communication, on time service

Additional Comments

Additional Comments - Great quality product

Everyone I dealt with took the time to answer all my questions

Recognized Excellence

Recognized Excellence - Nathan was extremely helpful and so easy to talk too. He took the time to answer all my questions and go over everything with me. I don’t remember the name if the person that installed my equipment but he was also very professional and took the time to explain everything to me and things to watch out foe after he left.

Recognized Excellence

Recognized Excellence - Dale Wells

Areas Of Satisfaction

Areas Of Satisfaction - Dale was great..very knowledgeable and professional

We are completely satisfied with our water system it changed our well water from not drinkable to water that is safe and delicious!! My wash is clean and whites are white!! The customer service is top notch. Thank You RainSoft, we love the water system!!

Recognized Excellence

Recognized Excellence - Dan