R@R did a wonderful job installing my new windows!
R&R Express has done several projects for me. The latest is a kitchen remodeling. I highly recommend them. They are artisans, builders, and technicians. Also, they know and use only quality materials and fixtures.
the craftsmanship and material selection
Patty and Wayne
We recently moved to the area, and needed to remodel our 2 bathrooms. R&R were great to work with, from the very first phone call, throughout the design and remodeling process and we are very happy with the results. Wayne and Patty are both very professional and show great attention to every detail. We could not be happier with our new bathrooms and will definitely use them for future projects.
They use only high quality materials, and we were happy with their recommendations.
Both Wayne and Patty were great about communicating with us every step along the way, they definitely wanted us to be satisfied with all of our choices.
Both Wayne and Patty are awesome
We discussed the desires we had for our new door and explained exactly what we wanted. R & R Express completed every facet of our requirements.to our extreme satisfaction.
This couple are the most efficient organization I have known. They are cover ever detail of a project with unsurpassed professional ability.
We are extremely satisfied with the installation of our new door.
The materials they recommended and used as well as the quality of installation were extremely satisfying.
If there was a question or issue, they did due diligence in researching an acceptible solution
They recommend quality items that cause fewer problems.
Issue with broken countertop was resolved immediately with subcontractor when it was discovered
Work on backsplash tiling was difficult & excellently done. Recommendations for products or direction were on target
Owner & wife (Wayne & Patty) are quality service providers & expect that level of work from any worker.
We always will call them first for any project as "you get what you pay for!"
R n R Express now has renovated my whole house, it is brand new, we love it! The last phase was give me a huge pantry and built in china hutch. It came out even more beautiful then I thought. Renovated the guest bath, now everything matches perfectly. Master bedroom, master bath, guest bath, kitchen, dining area. High quality materials, the details I did not think of R n R did for us, and that is what makes everything perfect. Thank you Wayne and Patty!
perfect, every little detail.
In every area we were satisfied because of the details.
Wayne and Patty Gregan.
Thank you for a brand new house. We love the work you did for us and our family.
R & R Express remodeled two bathrooms for me. It transformed the home from an embarrassment into a show case. Now we are planning the remodeling of the kitchen. I can’t imagine working with anyone else for this type of work.
Transformed a small house into a really nice small house in 5 days. Took carpet out, replaced with a good quality floor. Replaced sinks, toilets, counter tops in both bathrooms, moved furniture and appliances. Arrived on time every morning. Highly recommend RnR Express, Wayne and Patty are great people to work with. Thank you!
Perfect!! The wood flooring looks great with rest of the house. Quartz counter tops in the bathrooms also look great!
All areas. Wayne and Patty are great to work with.
Wayne and Patty Gregan.
R n R Express are an excellent company to have work done. They made our dream become a reality and we continue to add projects. Patty and Wayne are excellent for advice, suggestions and number one thing is they listen to the client's vision.
Both Patty and Wayne Gregan.
We have R n R Express also working on another project for a family member's home, and highly recommend R n R Express.
the whole time communication,work, time line were great
WAYNE AND PATTY
Even though R&R was willing to work with most products, when asked they frankly gave their thoughts. We did not change much based upon their opinions, but we totally understood why they held their views and we appreciated all of their views and are glad we made the changes where we did.
Even though they gave a great effort in keeping communications open, the only areas we were less than totally satisfied were due to miscommunication.
The end result was near perfect. We chose R&R because they were the only contractor we had his that did not give us the impression that we were wasting their time on details. The time frame was we'll within expectations and we understood the process compleyely.
Wayne made sure everything ran smoothly and resolved whatever was feasible. He and Party fully understood our concerns, recognized our investment hesitations, and tolerated our slow methodical approach to selection and finalizing a contract. We will use the again if they'll let us.
My only suggestion to future customers is to not feel any hesitation to keep telling them what you want. If something is important to you don't let any communication go unverified. I had a hard time giving anything less than a four in any category. They certainly did not fall short in effort.
Wayne and Patty are a professional team. The quality of the workmanship was outstanding. Help was always there when we had trouble making design decisions. The end result is really lovely. So glad we did this renovation with R & R Express.
They exceeded our expectations
In the kitchen raising the ceiling was such a good suggestion. The barn doors on the pantry are amazing and the finish on them is really special as they custom finished the doors themselves. Each day they left the construction site clean and neat as it could be.
Wayne was there when he said he would be and did what he said he would do. The weekly plans sent out on Sunday prepared us for the week ahead and were much appreciated. They went out of their way to keep the house livable as they progressed with the renovations.
They walked us through the entire process and helped us pick out all of our materials advising cost and quality not only for our budget but what was best.
Wayne and Patty the owners are hands on and the best to work with. Ben is a great help with all areas in the field.
worth every star!
Wayne arrives on time or early, what a refreshing practice...seldom seen these days. Also, you know there is quality just by looking in his trailer, it is well supplied and well organized. Again a very positive sign that shows up in all his work
No one will say R&R is the least expensive in town...but they will say they got the very best service and is by far a much, much greater value in the end. Your home is your castle, treat it as such and use R&R
Communication was excellent, detailed and then followed.
except there really weren't any problems
The best I have seen in 40 years of home ownership
as stated, more than fair, the best value indeed.
most certainly I would, with confidence! worth every star!
none at all
The detailed, methodical and very high quality workmanship. He cares more than any other contractor I have ever used and his not only high on quality but he works to keep the environment clean and orderly
Wayne of course
Again, with a 5 star rating
R&R Express did a wonderful job! We had our bathroom remodeled to include a shower/tub (we did not have a tub in beforehand), a door removed (we had two and only needed one access way into the room), carpet removed and flooring put in, the bathroom and adjacent room painted. During the entire process Wayne and Patty were sure to keep us appraised of the progress and what would be done when. The work area was always tidy and they were extremely considerate. All involved were always friendly, courteous and professional. They were helpful in picking out materials and giving us the information we needed to make the best decisions. They also completed the job in less time than they had originally estimated. I cannot recommend them highly enough!
There were several products we received assistance in picking. R&R did a great job of giving us the information we needed to make the best informed decisions to meet our needs.
R&R did a great job in communicating. From what the arrival times, to when materials came in to the progress being made.
Both Patty and Wayne are exceptional. They make a fabulous team!
R&R Express completed a complex design project to the fraction of the inch. They made suggestions on a custom portion of the project that worked out extremely well.
No specific product recommendations were made.
No specific short comings were noted.
Wayne took the time to review several specific project specifications with our staff. When he did not understand some of the equipment requirements he took the time to review the needs until he fully understood the requirement.
I highly recommend R&R Express!!
The process went well. We discussed my needs and came to a solution that met my financial and short term requirements.
As always R&R completes the job on time and as requested. They are very dependable.
Met all expectations
Extremely satisfied in all areas
The entire R & R Express family's service was exceptional!
Wayne and crew were a pleasure to work with. He is extremely knowledgeable of all aspects of the project. He excels in the products he uses on the job. He is a patient man. I know some customers can be a real pain. Patty has a vast knowledge of color schemes. She was a great help in selecting the color of tile,counter top back splash and the color of the grout. Like I tell everyone, I now have a million dollar bathroom and a $100.00 dollar house. We will be using Wayne and crew in the future for the kitchen remodel.
He does not use inferior products
See number 11
It wasn't their fault. We changed things a couple of times and this caused a delay in ordering the products.
The whole project. Wayne can figure out a fix for everything.
Wayne, Patty and Christian. They know their job and will help the customer any way they can.
Beyond expectations. Excellent workmanship and very professional work
All areas of work and product installation excellent
Wayne, Ben, Kristen, and Patty all contributed to an excellent result. We are happy campers.
R&R Express was very thorough and very effective communicators. We received information regarding product content, operation, delivery and installation every step of the way. We highly recommend them to anyone looking for professionals you can trust!
R & R took time to sit down with us to carefully explain the aluminum cladding on the outside of the windows and the operation of the awning windows. It definitely sold us!
In no areas did they fall short.
Immediate and thorough communication was the best part of our experience. They answered our questions and really went above and beyond in trying to assist us every step of the way!
Wayne and Patty Gregan along with their daughter were all exceptional! Wayne Gregan has the best team and they work together most effectively.
R & R Express did an great job. There was a problem with some of the materials they ordered but R & R Express came back and made everything right. I have use them on two jobs and would recommend them highly.
They explained exactly what they were going to do and it all came out better than I had envisioned.
The only problem was one door leaked and that was due to a manufactures problem.
The finished job looked great, much better than I had expected. I feel that the repairs have added value to my home.
Wayne and his crew are very professional and efficient.
I will use them in the future when I have other repair jobs. Thank you
R&R Express has done 3 jobs for us...window replacement, patio repair and enlarging our closet. They have always shown exceptional professionalism. Wayne and his staff are very helpful in making suggestions, answering questions and helping us with the design. They also kept to their schedule and did excellent work. Our closet is the most recent project. It turned out better than we could have hoped and was right on budget. I don't think we will ever have work done on the house by anyone other than R&R Express!
Since we had no experience with construction projects we relied on them for lots of advice and ideas. They seemed to know what we wanted better than we did. Everything they recommended turned out to be perfect.
We have always been extremely satisfied with our R&R experience. I was very happy with how they cleaned up at the end of every day. They also worked hard at keeping our living area in order.
Wayne, Patty, Kristen and Ben were all exceptionally helpful. They are a wonderful team!
R&R did an excellent job and most important, listened to my wishes and requirements, and made them happen. They were on time, did an excellent job and were very professional.
They came out, listened to me explain the problems that I had experienced with other companies, addressed them to my satisfaction and got my business. Not the cheapest price but an excellent job.
Whole team did a great job and worked together very well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of R & R Express as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys