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We were very comfortable with the job that was done and had no problems. They arrived on time and everything was nicely done. Overall they solved our problem with our leak, replaced the original product and it turned out very well.
Loved the whole design process from start to finish!
The installers were awesome, great, courteous, delightful and cleaned up great.
They respond, come on time, and do nice work. If there is a problem, they are willing to come back and make things right. Joshua Peckenpaugh has been very helpful to resolve things and get the job finished.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Puroclean of South Miami as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys